View Search Agent performance reports

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Beta feature

Coveo Search Agent is currently available as a beta offering. Contact your Customer Success Manager for access to this feature. Your use of this feature is subject to the beta and pre-release terms of your agreement with Coveo, including any applicable beta or pre-release provisions therein. To the extent your agreement does not contain specific beta or pre-release terms, Section 8 (Beta Features) of the Coveo Customer Agreement shall apply. This feature is provided "as-is," without warranty or SLA coverage, and may be modified, suspended, or discontinued at any time. You should not use this feature to process sensitive or regulated data.

This article explains how to create a report that helps you analyze the performance of your Search Agent implementation, and the overall conversational search experience it delivers.

For complete implementation steps for the Coveo Search Agent, see Search Agent implementation overview.

To track Search Agent performance, create a dashboard using the preconfigured Search Agent performance dashboard template.

This template provides a quick and convenient way to build a report that surfaces key Search Agent metrics and insights related to your conversational search experience, helping you evaluate user engagement, answer rate, and business impact.

The template creates a report with three tabs:

Search Metrics: Contains report cards that show metrics such as the number of queries with and without generated answers (conversations), click-through rate, and average number of follow-up queries per conversation.
User Feedback: Displays user feedback data collected through the Search Agent component.
Self Service: Lets you see the impact of Search Agent’s answer generation on case submission, and by extension on self-service success, if you’re logging a custom event when a user submits a case during the same visit when accessing the Search Agent’s associated search interface.