Throttle the indexing process

If the Coveo for ServiceNow indexing process has a noticeable impact on the server hosting your ServiceNow instance, you can use ServiceNow’s rate limiting feature to limit the number of requests processed hourly.

Rate limiting rules are defined on a per-table basis. You must therefore create a Table API rule for every table listed in your source JSON configuration.

You can choose to apply your rule to a single user or to all users with a specific role. If you opt for the latter, create a role to assign to the crawling account only, so that your rule doesn’t affect other users.