Coveo for ServiceNow

The Coveo™ for ServiceNow integration brings AI-powered search and recommendations directly inside ServiceNow to improve support agent proficiency, enhance customer self-service experience, and allow administrators to make informed decisions based on actual usage analytics data rather than guesswork.

The articles in this section are intended for both developer and administrator audiences:

• The Understanding the Coveo for ServiceNow Architecture article summarizes how Coveo for ServiceNow and Coveo Cloud work together with your ServiceNow instance to provide your users with insightful search results and content recommendations.

• The Coveo for ServiceNow Deployment Guide allows you to get your Coveo for ServiceNow solution up and running, one step at a time.

• The Leveraging Coveo Widgets section contains helpful reference information on widget management and customization options.

• The Customization section showcases additional ways to customize your Coveo for ServiceNow deployment. Using these features is optional.

• The Coveo for ServiceNow FAQ answers the most common questions asked by Coveo’s customers.

• The Coveo for ServiceNow New Features article describes the most recent Coveo for ServiceNow features, while the Coveo for ServiceNow Release Notes contain itemized, technical lists of these changes.

• The Entitlements lists some limits associated with your Coveo for ServiceNow license.

• The Supported Browsers article indicates which browsers are best to use and configure Coveo for ServiceNow.