Release notes

SFINT-6186

Fixed errors that are logged when loading a Coveo Insight Panel in a ServiceNow UI16 interface.

SFINT-5934

For increased security, Coveo for ServiceNow now uses Proof Key for Code Exchange (PKCE) as part of the OAuth 2.0 authorization flow.

N/A

SFINT-6055

Resolved an issue in ServiceNow whereby an integrated Hosted Insight Panel wouldn’t load. This was because the Hosted Insight Panel interface wasn’t yet built using the Coveo Insight Panel Builder. In this case, ServiceNow now loads the Hosted Insight Panel interface using the default configuration.

Integrate a Hosted Insight Panel

SFINT-6106

Support for the ServiceNow Yokohama release.

N/A

SFINT-6136

Fixed an issue in the Coveo for ServiceNow Setup page in ServiceNow (Coveo > Configure). US East is now once again the default Coveo platform region when linking to a Coveo organization.

Install the application

SVCINT-5869

Now supports Coveo search pages, Coveo standalone search boxes, and Coveo Hosted Insight Panels that leverage the Coveo Atomic library.

SVCINT-2728

The Insight Panel User Actions timeline now shows the creation of the ticket, such as an incident or case, as a user activity. Also, the default view of the User Activity Timeline now shows the user actions prior to ticket creation. You can click More Actions to see additional user actions after the ticket was created.

User Actions

SVCINT-2979

Resolved an issue in ServiceNow Service Portal’s Coveo-powered search page whereby facets and queries with special characters, such as & and =, weren’t functioning properly.

N/A

SVCINT-3003

Support for the ServiceNow Xanadu release.

N/A

SVCINT-1887

Support Coveo organization endpoints in Coveo for ServiceNow.

Organization endpoints

SVCINT-2176

A new getRecordCreator extension point function allows you to modify the record creator value that’s used to fetch the user on which to base the Insight Panel User Actions.

Use extension points to customize your deployment

SVCINT-2331

To avoid multiple work note entries, you can now disable Coveo for ServiceNow’s built-in work notes feature when using a ServiceNow business rule for work notes.

Disable Coveo for ServiceNow’s built-in work notes

SVCINT-2518

Support for the ServiceNow Vancouver release.

N/A

SVCINT-2053

A new getSearchTokenRequestBody extension point function allows you to customize the payload when generating a search token from the Coveo Insight Panel search interfaces in ServiceNow.

Use extension points to customize your deployment

SVCINT-2127

When using the Coveo Insight Panel in ServiceNow, a new getFieldsToInclude extension point function allows you to trigger a query to Coveo, and subsequently update the Insight Panel, only when certain fields are edited.

Use extension points to customize your deployment

SVCINT-2117

The getFieldsToIgnore extension point function is now applied to the ServiceNow CSM workspace interfaces (CSM Configurable Workspace and CSM Agent Workspace).

SVCINT-1878

Support the Coveo Insight Panel in a CSM Configurable Workspace interface

Add the Insight Panel to a CSM Workspace

WORK-1346

Support for localized strings in the Coveo JavaScript Search Framework

Use extension points to customize your deployment

WORK-1531

Support for the ServiceNow San Diego release

N/A

WORK-1101

Fixed an issue in the Coveo Insight Panel whereby removing a previously selected filter using the "X" in the filter breadcrumbs caused a new record form page to appear instead of removing the filter.