Coveo for ServiceNow Release Notes

This section presents the release notes corresponding to each Coveo for ServiceNow update.

Coveo for ServiceNow is compatible with the following ServiceNow releases:

  • Orlando

  • New York

  • Madrid

June 2020 Release (1.1.0)

New Features and Improvements

See also New Features Overview

Issue Description Documentation
SNOW-287 Support the Insight Panel in the new Agent Workspace interface Configuring the Coveo Insight Panel in the New Agent Workspace Interface
SNOW-289 Add User Actions to the Insight Panel in the new Agent Workspace interface User Actions
SNOW-290 Support extension points in the new Agent Workspace interface
SNOW-291 Add the Attach Result feature to the Insight Panel in the new Agent Workspace interface Result Actions
SNOW-293 Allow creating a blocklist of fields that trigger a query in the new Agent Workspace interface Implement the Coveo Insight Panel
SNOW-296 Allow creating a blocklist of fields that trigger a query in the classic Agent Workspace interface getFieldsToIgnore (Function)
SNOW-315 Add Copy feature to the Insight Panel in the new Agent Workspace interface Result Actions

Bug Fixes

Issue Description
SNOW-284 Result Action icons are misaligned
SNOW-285 Pagination does not work when there is a filter set on a search page
SNOW-312 Agent Workspace Insight Panel tabs are unresponsive
SNOW-318 Lodash and underscore conflict in Agent Workspace

April 2020 Release (1.0.8)

New Features and Improvements

See also New Features Overview

Issue Description Documentation
SNOW-147 Allow adding custom JavaScript Search Framework options to widgets Using Extension Points to Customize Your Deployment
SNOW-205 Add user context when available in analytics
SNOW-215 Add an extension point for custom context on query and suggestions Using Extension Points to Customize Your Deployment
SNOW-216 Add an extension point to retrieve custom translations for the JavaScript Search Framework Using Extension Points to Customize Your Deployment
SNOW-230 Create a custom event before the coveo init
SNOW-258 Pilot of Agent Workspace Components

January 2020 Release (1.0.7)

New Features and Improvements

See also New Features Overview

Issue Description Documentation
SNOW-164 Allow Coveo to replace the ServiceNow global search Powering the Global Search Box With Coveo
SNOW-168 Allow controlling the query delay in the Case Creation widget Case Deflection Widget Options
SNOW-172 Show the instance name in a new API key name
SNOW-174 Bring together duplicate code in UI Scripts
SNOW-189 Add option for Case Deflection widget to appear only when the user types in the form Case Deflection Widget Options
SNOW-209 Add a title and a subtitle option to the Recommendations widget Recommendations Widget Options
SNOW-210 Allow linking a standalone SearchBox to an existing search interface Searchbox Widget
SNOW-211 Add options to display widgets to logged-in (not anonymous) users only Coveo for ServiceNow Widget Reference
SNOW-228 Change the default clickable URI of ServiceNow documents for a direct link when in the agent panel
SNOW-235 Make the Recommendations widget send the sys id of the current page with the context data
SNOW-241 Adjustment from ServiceNow QA for 1.5.0

Bug Fixes

Issue Description
SNOW-243 Recommendations widget ignores the specified number of results
SNOW-244 Search Box widget can attach to the Recommendations widget
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