Coveo for ServiceNow Release Notes
This section presents the release notes corresponding to each Coveo for ServiceNow update.
Coveo for ServiceNow is compatible with the following ServiceNow releases:
-
Rome (Coveo for ServiceNow v21.3.4+)
-
Quebec (Coveo for ServiceNow v21.1.0+)
-
Paris (Coveo for ServiceNow v1.1.0+)
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Orlando (Coveo for ServiceNow v1.0.7+)
December 2021 Release (21.3.12)
Bug Fixes
| Issue | Description |
|---|---|
| WORK-1072 | Added detailed error messages when ServiceNow is unable to connect to a Coveo organization. |
| WORK-1140 | Resolved an issue in the Case Deflection Panel with search results not updating when a user modifies the issue description field. |
| WORK-1323 | Fixed an issue whereby returning to a Coveo search page using a web browser's Back button resulted in the search page performing an empty query. |
September 2021 Release (21.3.4)
New Features and Improvements
See also New Features Overview
| Issue | Description | Documentation |
|---|---|---|
| WORK-1138 | Support for the ServiceNow Rome release | N/A |
Bug Fixes
| Issue | Description |
|---|---|
| WORK-1080 | Reloading a page that contains a Coveo standalone Searchbox widget no longer causes multiple search boxes to appear. |
| WORK-1115 | Fixed an issue with the Coveo for ServiceNow extenion point functions being unresponsive. |
September 2021 Release (21.2.51)
New Features and Improvements
See also New Features Overview
| Issue | Description | Documentation |
|---|---|---|
| WORK-831 | Support for connecting a ServiceNow instance to an organization on the Coveo HIPAA Platform | Installing Coveo for ServiceNow |
Bug Fixes
| Issue | Description |
|---|---|
| WORK-125 | An authentication error occurs for a ServiceNow Virtual Agent that's integrated with Coveo for ServiceNow |
| WORK-173 | An error appears on user records and incident pages when the Insight Panel for the Agent Workspace is activated globally |
| WORK-181 | When filling an incident report in the Agent Workspace, modified field values aren't saved |
| WORK-207 | An error appears in a ServiceNow Virtual Agent chat that's integrated with Coveo for ServiceNow |
| WORK-251 | The Coveo Top Queries widget doesn't save a modified title |
February 2021 Release (21.1.0)
New Features and Improvements
See also New Features Overview
| Issue | Description | Documentation |
|---|---|---|
| SNOW-363 | Users can now preview records directly from the Coveo Insight Panel in the Agent Workspace | N/A |
| SNOW-350 | The Coveo Insight Panel now uses dynamic facets by default | N/A |
| SNOW-336 | Support for connecting to the Coveo Platform from different regions, such as Europe and Australia, by selecting your region prior to linking to a Coveo organization in ServiceNow | Installing Coveo for ServiceNow |
| SNOW-311 | Improved the responsive design for the Coveo Insight Panel to better accommodate different panel widths | N/A |
| SNOW-260 | Title, connector, source, and author data is now saved in the Coveo attached results table when attaching a search result in the Coveo Insight Panel | N/A |
| SNOW-208 | The new Top Queries widget provides query recommendations to users visiting the page in which the widget is embedded | Top Queries |
| SNOW-204 | The Coveo Search widget now uses dynamic facets by default | N/A |
Bug Fixes
| Issue | Description |
|---|---|
| SNOW-443 | Cannot open an item in quick view mode from the Coveo Insight Panel in the Agent Workspace |
| SNOW-423 | When editing the Coveo Search Page widget in the ServiceNow Service Portal Designer, the Edit button that opens the Coveo Administration Console is problematic and should be removed |
| SNOW-418 | Adding a scripted extension point that overrides a setting that is already defined in the page causes the Coveo Search to stop working |
| SNOW-406 | When performing a query in the Coveo Insight Panel, the user's browser language is not tracked |
| SNOW-390 | Search results do not load correctly when performing a query in the main Coveo Search in the ServiceNow Service Portal |
| SNOW-383 | Attaching an item to a case when using the Coveo Insight Panel in the Agent Workspace does not send custom Usage Analytics (UA) events with proper data |
| SNOW-366 | The Page View Tracker widget does not send Usage Analytics (UA) custom data events |
June 2020 Release (1.1.0)
New Features and Improvements
See also New Features Overview
| Issue | Description | Documentation |
|---|---|---|
| SNOW-287 | Support the Insight Panel in the new Agent Workspace interface | Configure the Coveo Insight Panel |
| SNOW-289 | Add User Actions to the Insight Panel in the new Agent Workspace interface | User Actions |
| SNOW-290 | Support extension points in the new Agent Workspace interface | N/A |
| SNOW-291 | Add the Attach Result feature to the Insight Panel in the new Agent Workspace interface | Result Actions |
| SNOW-293 | Allow creating a blocklist of fields that trigger a query in the new Agent Workspace interface | Implement the Coveo Insight Panel |
| SNOW-296 | Allow creating a blocklist of fields that trigger a query in the classic Agent Workspace interface | getFieldsToIgnore (Function) |
| SNOW-315 | Add Copy feature to the Insight Panel in the new Agent Workspace interface | Result Actions |
Bug Fixes
| Issue | Description |
|---|---|
| SNOW-284 | Result Action icons are misaligned |
| SNOW-285 | Pagination does not work when there's a filter set on a search page |
| SNOW-312 | Agent Workspace Insight Panel tabs are unresponsive |
| SNOW-318 | Lodash and underscore conflict in Agent Workspace |
April 2020 Release (1.0.8)
New Features and Improvements
See also New Features Overview
| Issue | Description | Documentation |
|---|---|---|
| SNOW-147 | Allow adding custom JavaScript Search Framework options to widgets | Use Extension Points to Customize Your Deployment |
| SNOW-205 | Add user context when available in analytics | N/A |
| SNOW-215 | Add an extension point for custom context on query and suggestions | Use Extension Points to Customize Your Deployment |
| SNOW-216 | Add an extension point to retrieve custom translations for the JavaScript Search Framework | Use Extension Points to Customize Your Deployment |
| SNOW-230 | Create a custom event before the coveo init | N/A |
| SNOW-258 | Pilot of Agent Workspace Components | N/A |
January 2020 Release (1.0.7)
New Features and Improvements
See also New Features Overview
| Issue | Description | Documentation |
|---|---|---|
| SNOW-164 | Allow Coveo to replace the ServiceNow global search | Powering the Global Search Box With Coveo |
| SNOW-168 | Allow controlling the query delay in the Case Creation widget | Case Deflection Widget Options |
| SNOW-172 | Show the instance name in a new API key name | N/A |
| SNOW-174 | Bring together duplicate code in UI Scripts | N/A |
| SNOW-189 | Add option for Case Deflection widget to appear only when the user types in the form | Case Deflection Widget Options |
| SNOW-209 | Add a title and a subtitle option to the Recommendations widget | Recommendations Widget Options |
| SNOW-210 | Allow linking a standalone SearchBox to an existing search interface | Searchbox Widget |
| SNOW-211 | Add options to display widgets to logged-in (not anonymous) users only | Coveo for ServiceNow Widget Reference |
| SNOW-228 | Change the default clickable URI of ServiceNow documents for a direct link when in the agent panel | N/A |
| SNOW-235 | Make the Recommendations widget send the sys id of the current page with the context data | N/A |
| SNOW-241 | Adjustment from ServiceNow QA for 1.5.0 | N/A |
Bug Fixes
| Issue | Description |
|---|---|
| SNOW-243 | Recommendations widget ignores the specified number of results |
| SNOW-244 | Search Box widget can attach to the Recommendations widget |
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