Coveo for ServiceNow Release Notes
This section presents the release notes corresponding to each Coveo for ServiceNow update.
Coveo for ServiceNow is compatible with the following ServiceNow releases:
-
Paris (v1.1.0+)
-
Orlando (v1.0.7+)
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New York (v1.0.6 - v1.1.0)
June 2020 Release (1.1.0)
New Features and Improvements
See also New Features Overview
| Issue | Description | Documentation |
|---|---|---|
| SNOW-287 | Support the Insight Panel in the new Agent Workspace interface | Configure the Coveo Insight Panel in the New Agent Workspace Interface |
| SNOW-289 | Add User Actions to the Insight Panel in the new Agent Workspace interface | User Actions |
| SNOW-290 | Support extension points in the new Agent Workspace interface | |
| SNOW-291 | Add the Attach Result feature to the Insight Panel in the new Agent Workspace interface | Result Actions |
| SNOW-293 | Allow creating a blocklist of fields that trigger a query in the new Agent Workspace interface | Implement the Coveo Insight Panel |
| SNOW-296 | Allow creating a blocklist of fields that trigger a query in the classic Agent Workspace interface | getFieldsToIgnore (Function) |
| SNOW-315 | Add Copy feature to the Insight Panel in the new Agent Workspace interface | Result Actions |
Bug Fixes
| Issue | Description |
|---|---|
| SNOW-284 | Result Action icons are misaligned |
| SNOW-285 | Pagination does not work when there's a filter set on a search page |
| SNOW-312 | Agent Workspace Insight Panel tabs are unresponsive |
| SNOW-318 | Lodash and underscore conflict in Agent Workspace |
April 2020 Release (1.0.8)
New Features and Improvements
See also New Features Overview
| Issue | Description | Documentation |
|---|---|---|
| SNOW-147 | Allow adding custom JavaScript Search Framework options to widgets | Use Extension Points to Customize Your Deployment |
| SNOW-205 | Add user context when available in analytics | |
| SNOW-215 | Add an extension point for custom context on query and suggestions | Use Extension Points to Customize Your Deployment |
| SNOW-216 | Add an extension point to retrieve custom translations for the JavaScript Search Framework | Use Extension Points to Customize Your Deployment |
| SNOW-230 | Create a custom event before the coveo init | |
| SNOW-258 | Pilot of Agent Workspace Components |
January 2020 Release (1.0.7)
New Features and Improvements
See also New Features Overview
| Issue | Description | Documentation |
|---|---|---|
| SNOW-164 | Allow Coveo to replace the ServiceNow global search | Powering the Global Search Box With Coveo |
| SNOW-168 | Allow controlling the query delay in the Case Creation widget | Case Deflection Widget Options |
| SNOW-172 | Show the instance name in a new API key name | |
| SNOW-174 | Bring together duplicate code in UI Scripts | |
| SNOW-189 | Add option for Case Deflection widget to appear only when the user types in the form | Case Deflection Widget Options |
| SNOW-209 | Add a title and a subtitle option to the Recommendations widget | Recommendations Widget Options |
| SNOW-210 | Allow linking a standalone SearchBox to an existing search interface | Searchbox Widget |
| SNOW-211 | Add options to display widgets to logged-in (not anonymous) users only | Coveo for ServiceNow Widget Reference |
| SNOW-228 | Change the default clickable URI of ServiceNow documents for a direct link when in the agent panel | |
| SNOW-235 | Make the Recommendations widget send the sys id of the current page with the context data | |
| SNOW-241 | Adjustment from ServiceNow QA for 1.5.0 |
Bug Fixes
| Issue | Description |
|---|---|
| SNOW-243 | Recommendations widget ignores the specified number of results |
| SNOW-244 | Search Box widget can attach to the Recommendations widget |
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