Coveo for ServiceNow Release Notes

This section presents the release notes corresponding to each Coveo for ServiceNow update.

Coveo for ServiceNow is compatible with the following ServiceNow releases:

  • San Diego (Coveo for ServiceNow v22.1.9+)

  • Rome (Coveo for ServiceNow v21.3.4+)

  • Quebec (Coveo for ServiceNow v21.1.0+)

  • Paris (Coveo for ServiceNow v1.1.0 to v21.3.4)

April 2022 Release (22.1.9)

New Features and Improvements

Issue Description Documentation

WORK-1346

Support for localized strings in the Coveo JavaScript Search Framework

Use Extension Points to Customize Your Deployment

WORK-1531

Support for the ServiceNow San Diego release

N/A

Bug Fixes

Issue Description

WORK-1101

Fixed an issue in the Coveo Insight Panel whereby removing a previously selected filter using the "X" in the filter breadcrumbs caused a new record form page to appear instead of removing the filter.

December 2021 Release (21.3.12)

Bug Fixes

Issue Description

WORK-1072

Added detailed error messages when ServiceNow is unable to connect to a Coveo organization.

WORK-1140

Resolved an issue in the Case Deflection panel with search results not updating when a user modifies the issue description field.

WORK-1323

Fixed an issue whereby returning to a Coveo search page using a web browser’s Back button resulted in the search page performing an empty query.

September 2021 Release (21.3.4)

New Features and Improvements

Issue Description Documentation

WORK-1138

Support for the ServiceNow Rome release

N/A

Bug Fixes

Issue Description

WORK-1080

Reloading a page that contains a Coveo standalone Searchbox widget no longer causes multiple search boxes to appear.

WORK-1115

Fixed an issue with the Coveo for ServiceNow extenion point functions being unresponsive.

September 2021 Release (21.2.51)

New Features and Improvements

Issue Description Documentation

WORK-831

Support for connecting a ServiceNow instance to an organization on the Coveo HIPAA Platform

Installing Coveo for ServiceNow

Bug Fixes

Issue Description

WORK-125

An authentication error occurs for a ServiceNow Virtual Agent that’s integrated with Coveo for ServiceNow

WORK-173

An error appears on user records and incident pages when the Insight Panel for the Agent Workspace is activated globally

WORK-181

When filling an incident report in the Agent Workspace, modified field values aren’t saved

WORK-207

An error appears in a ServiceNow Virtual Agent chat that’s integrated with Coveo for ServiceNow

WORK-251

The Coveo Top Queries widget doesn’t save a modified title

February 2021 Release (21.1.0)

New Features and Improvements

Issue Description Documentation

SNOW-363

Users can now preview records directly from the Coveo Insight Panel in the Agent Workspace

N/A

SNOW-350

The Coveo Insight Panel now uses dynamic facets by default

N/A

SNOW-336

Support for connecting to Coveo from different regions, such as Europe and Australia, by selecting your region prior to linking to a Coveo organization in ServiceNow

Installing Coveo for ServiceNow

SNOW-311

Improved the responsive design for the Coveo Insight Panel to better accommodate different panel widths

N/A

SNOW-260

Title, connector, source, and author data is now saved in the Coveo attached results table when attaching a search result in the Coveo Insight Panel

N/A

SNOW-208

The new Top Queries widget provides query recommendations to users visiting the page in which the widget is embedded

Top Queries

SNOW-204

The Coveo Search widget now uses dynamic facets by default

N/A

Bug Fixes

Issue Description

SNOW-443

Cannot open an item in quick view mode from the Coveo Insight Panel in the Agent Workspace

SNOW-423

When editing the Coveo Search Page widget in the ServiceNow Service Portal Designer, the Edit button that opens the Coveo Administration Console is problematic and should be removed

SNOW-418

Adding a scripted extension point that overrides a setting that is already defined in the page causes the Coveo Search to stop working

SNOW-406

When performing a query in the Coveo Insight Panel, the user’s browser language is not tracked

SNOW-390

Search results do not load correctly when performing a query in the main Coveo Search in the ServiceNow Service Portal

SNOW-383

Attaching an item to a case when using the Coveo Insight Panel in the Agent Workspace does not send custom Usage Analytics (UA) events with proper data

SNOW-366

The Page View Tracker widget does not send Usage Analytics (UA) custom data events

June 2020 Release (1.1.0)

New Features and Improvements

Issue Description Documentation

SNOW-287

Support the Insight Panel in the new Agent Workspace interface

Configure the Coveo Insight Panel

SNOW-289

Add User Actions to the Insight Panel in the new Agent Workspace interface

User Actions

SNOW-290

Support extension points in the new Agent Workspace interface

N/A

SNOW-291

Add the Attach Result feature to the Insight Panel in the new Agent Workspace interface

Result Actions

SNOW-293

Allow creating a blocklist of fields that trigger a query in the new Agent Workspace interface

Implement the Coveo Insight Panel

SNOW-296

Allow creating a blocklist of fields that trigger a query in the classic Agent Workspace interface

getFieldsToIgnore (Function)

SNOW-315

Add Copy feature to the Insight Panel in the new Agent Workspace interface

Result Actions

Bug Fixes

Issue Description

SNOW-284

Result Action icons are misaligned

SNOW-285

Pagination does not work when there’s a filter set on a search page

SNOW-312

Agent Workspace Insight Panel tabs are unresponsive

SNOW-318

Lodash and underscore conflict in Agent Workspace

April 2020 Release (1.0.8)

New Features and Improvements

Issue Description Documentation

SNOW-147

Allow adding custom JavaScript Search Framework options to widgets

Use Extension Points to Customize Your Deployment

SNOW-205

Add user context when available in analytics

N/A

SNOW-215

Add an extension point for custom context on query and suggestions

Use Extension Points to Customize Your Deployment

SNOW-216

Add an extension point to retrieve custom translations for the JavaScript Search Framework

Use Extension Points to Customize Your Deployment

SNOW-230

Create a custom event before the coveo init

N/A

SNOW-258

Pilot of Agent Workspace Components

N/A

January 2020 Release (1.0.7)

New Features and Improvements

Issue Description Documentation

SNOW-164

Allow Coveo to replace the ServiceNow global search

Powering the Global Search Box With Coveo

SNOW-168

Allow controlling the query delay in the Case Creation widget

Case Deflection Widget Options

SNOW-172

Show the instance name in a new API key name

N/A

SNOW-174

Bring together duplicate code in UI Scripts

N/A

SNOW-189

Add option for Case Deflection widget to appear only when the user types in the form

Case Deflection Widget Options

SNOW-209

Add a title and a subtitle option to the Recommendations widget

Recommendations Widget Options

SNOW-210

Allow linking a standalone SearchBox to an existing search interface

Searchbox Widget

SNOW-211

Add options to display widgets to logged-in (not anonymous) users only

Coveo for ServiceNow Widget Reference

SNOW-228

Change the default clickable URI of ServiceNow documents for a direct link when in the agent panel

N/A

SNOW-235

Make the Recommendations widget send the sys id of the current page with the context data

N/A

SNOW-241

Adjustment from ServiceNow QA for 1.5.0

N/A

Bug Fixes

Issue Description

SNOW-243

Recommendations widget ignores the specified number of results

SNOW-244

Search Box widget can attach to the Recommendations widget

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