Coveo for ServiceNow Release Notes

This section presents the release notes corresponding to each Coveo for ServiceNow update.

Coveo for ServiceNow is compatible with the following ServiceNow releases:

  • Rome (Coveo for ServiceNow v21.3.4+)

  • Quebec (Coveo for ServiceNow v21.1.0+)

  • Paris (Coveo for ServiceNow v1.1.0+)

  • Orlando (Coveo for ServiceNow v1.0.7+)

September 2021 Release (21.3.4)

New Features and Improvements

See also New Features Overview

Issue Description Documentation
WORK-1138 Support for the ServiceNow Rome release N/A

Bug Fixes

Issue Description
WORK-1080 Reloading a page that contains a Coveo standalone Searchbox widget no longer causes multiple search boxes to appear.
WORK-1115 Fixed an issue with the Coveo for ServiceNow extenion point functions being unresponsive.

September 2021 Release (21.2.51)

New Features and Improvements

See also New Features Overview

Issue Description Documentation
WORK-831 Support for connecting a ServiceNow instance to an organization on the Coveo HIPAA Platform Installing Coveo for ServiceNow

Bug Fixes

Issue Description
WORK-125 An authentication error occurs for a ServiceNow Virtual Agent that's integrated with Coveo for ServiceNow
WORK-173 An error appears on user records and incident pages when the Insight Panel for the Agent Workspace is activated globally
WORK-181 When filling an incident report in the Agent Workspace, modified field values aren't saved
WORK-207 An error appears in a ServiceNow Virtual Agent chat that's integrated with Coveo for ServiceNow
WORK-251 The Coveo Top Queries widget doesn't save a modified title

February 2021 Release (21.1.0)

New Features and Improvements

See also New Features Overview

Issue Description Documentation
SNOW-363 Users can now preview records directly from the Coveo Insight Panel in the Agent Workspace N/A
SNOW-350 The Coveo Insight Panel now uses dynamic facets by default N/A
SNOW-336 Support for connecting to the Coveo Platform from different regions, such as Europe and Australia, by selecting your region prior to linking to a Coveo organization in ServiceNow Installing Coveo for ServiceNow
SNOW-311 Improved the responsive design for the Coveo Insight Panel to better accommodate different panel widths N/A
SNOW-260 Title, connector, source, and author data is now saved in the Coveo attached results table when attaching a search result in the Coveo Insight Panel N/A
SNOW-208 The new Top Queries widget provides query recommendations to users visiting the page in which the widget is embedded Top Queries
SNOW-204 The Coveo Search widget now uses dynamic facets by default N/A

Bug Fixes

Issue Description
SNOW-443 Cannot open an item in quick view mode from the Coveo Insight Panel in the Agent Workspace
SNOW-423 When editing the Coveo Search Page widget in the ServiceNow Service Portal Designer, the Edit button that opens the Coveo Administration Console is problematic and should be removed
SNOW-418 Adding a scripted extension point that overrides a setting that is already defined in the page causes the Coveo Search to stop working
SNOW-406 When performing a query in the Coveo Insight Panel, the user's browser language is not tracked
SNOW-390 Search results do not load correctly when performing a query in the main Coveo Search in the ServiceNow Service Portal
SNOW-383 Attaching an item to a case when using the Coveo Insight Panel in the Agent Workspace does not send custom Usage Analytics (UA) events with proper data
SNOW-366 The Page View Tracker widget does not send Usage Analytics (UA) custom data events

June 2020 Release (1.1.0)

New Features and Improvements

See also New Features Overview

Issue Description Documentation
SNOW-287 Support the Insight Panel in the new Agent Workspace interface Configure the Coveo Insight Panel in the New Agent Workspace Interface
SNOW-289 Add User Actions to the Insight Panel in the new Agent Workspace interface User Actions
SNOW-290 Support extension points in the new Agent Workspace interface N/A
SNOW-291 Add the Attach Result feature to the Insight Panel in the new Agent Workspace interface Result Actions
SNOW-293 Allow creating a blocklist of fields that trigger a query in the new Agent Workspace interface Implement the Coveo Insight Panel
SNOW-296 Allow creating a blocklist of fields that trigger a query in the classic Agent Workspace interface getFieldsToIgnore (Function)
SNOW-315 Add Copy feature to the Insight Panel in the new Agent Workspace interface Result Actions

Bug Fixes

Issue Description
SNOW-284 Result Action icons are misaligned
SNOW-285 Pagination does not work when there's a filter set on a search page
SNOW-312 Agent Workspace Insight Panel tabs are unresponsive
SNOW-318 Lodash and underscore conflict in Agent Workspace

April 2020 Release (1.0.8)

New Features and Improvements

See also New Features Overview

Issue Description Documentation
SNOW-147 Allow adding custom JavaScript Search Framework options to widgets Use Extension Points to Customize Your Deployment
SNOW-205 Add user context when available in analytics N/A
SNOW-215 Add an extension point for custom context on query and suggestions Use Extension Points to Customize Your Deployment
SNOW-216 Add an extension point to retrieve custom translations for the JavaScript Search Framework Use Extension Points to Customize Your Deployment
SNOW-230 Create a custom event before the coveo init N/A
SNOW-258 Pilot of Agent Workspace Components N/A

January 2020 Release (1.0.7)

New Features and Improvements

See also New Features Overview

Issue Description Documentation
SNOW-164 Allow Coveo to replace the ServiceNow global search Powering the Global Search Box With Coveo
SNOW-168 Allow controlling the query delay in the Case Creation widget Case Deflection Widget Options
SNOW-172 Show the instance name in a new API key name N/A
SNOW-174 Bring together duplicate code in UI Scripts N/A
SNOW-189 Add option for Case Deflection widget to appear only when the user types in the form Case Deflection Widget Options
SNOW-209 Add a title and a subtitle option to the Recommendations widget Recommendations Widget Options
SNOW-210 Allow linking a standalone SearchBox to an existing search interface Searchbox Widget
SNOW-211 Add options to display widgets to logged-in (not anonymous) users only Coveo for ServiceNow Widget Reference
SNOW-228 Change the default clickable URI of ServiceNow documents for a direct link when in the agent panel N/A
SNOW-235 Make the Recommendations widget send the sys id of the current page with the context data N/A
SNOW-241 Adjustment from ServiceNow QA for 1.5.0 N/A

Bug Fixes

Issue Description
SNOW-243 Recommendations widget ignores the specified number of results
SNOW-244 Search Box widget can attach to the Recommendations widget
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