Coveo for ServiceNow New Features

Coveo for ServiceNow updates are regularly made available to offer new and improved features.

This page presents the main new features of each release. You can also review the detailed Release Notes for each Coveo for ServiceNow update.

January 2020 Release

See also the release notes

Power the Global Search Box With Coveo

You can now power the Now Platform UI search box with Coveo. This optional customization allows you to leverage the improved Coveo search experience while working in your ServiceNow instance.

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Various New Widget Options

Several widget options have been added for further customization.

Case Deflection widget

  • The Minimum time between automatic queries box option allows you determine the time between each query the widget performs.

  • The Disable first load query option allows you to hide the Case Deflection widget until an end user types in the case creation form.

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Recommendations widget

A title and a subtitle option have been added.

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Searchbox widget

In the new Full Search Page ID box, you can specify the search interface in which you want the results to be displayed after an end user performs a query via a Searchbox widget.

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All visible widgets

The Case Defection, Recommendations, Searchbox, and Main Search widgets now have a Display for anonymous users option. When this box is unchecked, these widgets are only visible to authenticated (logged-in) end users.

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