Coveo for ServiceNow
- Installing Coveo for ServiceNow
- Creating a ServiceNow Source
- Replacing the Service Portal Search Page
- Replacing the Service Portal Search Boxes
- Configuring the Case Deflection Panel
- Configuring the Insight Panel
- Configuring Query Filters
- Configuring Machine Learning Models
- Customizing the Coveo for ServiceNow Components
Creating a ServiceNow Source
At the present time, since the Coveo for ServiceNow integration is still in its very early stages of development, you need to contact Coveo Support to create and configure a ServiceNow source.
- Optionally, you can create additional sources in your Coveo Cloud organization (see Available Coveo Cloud V2 Source Types).
- To begin leveraging the content of your your Coveo Cloud organization index in ServiceNow, you should replace your current Service Portal search page with a Coveo search page (see Replacing the Service Portal Search Page).
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