Creating a ServiceNow Source

In order for your support agents and customers to be able to view items from your ServiceNow instance in their query results, you need a ServiceNow source in your Coveo™ Cloud organization.

Create a Crawling Account

To allow Coveo to retrieve your ServiceNow content, you must create a crawling account that has the permission to read the tables you want to make searchable (see Create a User).

Create a ServiceNow Source

At the present time, since the Coveo for ServiceNow integration is still in its very early stages of development, you must contact Coveo Support to create and configure a ServiceNow source. Then, if you feel comfortable enough, you can refer to the Generic REST API Source documentation to edit the source configuration as your needs change.

What’s Next