Solutions and integrations

Coveo for Commerce is a set of tools and features that help you create personalized and relevant product discovery experiences for B2C and B2B commerce.

Search and listings

Unified indexing, predictive search, and AI-powered listings help shoppers discover the right products faster, regardless of catalog complexity.

Merchandising and insights

No-code tools to schedule, manage, and experiment with campaigns, giving you full control over merchandising outcomes.

AI and personalization

Multi-layered AI models personalize the shopper journey at every touchpoint, from query suggestions to intent-aware ranking.

Recommendations

Dynamic, AI-driven product and content recommendations based on real-time in-session shopper behavior.

Coveo provides generic connectors and native connectors to index your web content. Integrate AI-powered search into your web applications and CMS platforms to deliver relevant search experiences.

Generative answering

Generate answers to complex questions from multiple content sources, reducing customer search time.

Query suggestions

Recommend relevant queries to users as they type, leading with the most successful suggestions.

Smart snippets

Automatically extract relevant parts of items, connecting users with answers in fewer clicks.

Content recommendations

Deliver proactive, personalized recommendations based on user behavior, similar interests, and frequently viewed content.

Dynamic faceting

Personalize the navigation experience with facets and filters that generate the best options based on the visitor’s context.

Analytics

Visualize search activity and content gaps to continuously enhance website performance.

For specific CMS connectors and integrations, refer to the following documentation:

Coveo connectors index structured and unstructured data across your enterprise. AI-powered intent detection, query suggestions, and recommendations retrieve relevant content from complex indexes for each user.

Self-service

Keep questions from turning into cases by generating relevant, grounded answers and tailoring content to each individual.

Agent experience

Bring insights and relevant search results into the agent workspace with the Hosted Insight Panel.

Case Assist

Simplify case submission and augment case deflection with intelligent forms that suggest solutions before a case is created.

In-product help

Embed product support and recommendations within your application with Coveo In-Product Experience (IPX).

If you’re using Agentforce, Salesforce Service or Experience Cloud, ServiceNow, or Zendesk, use the corresponding Coveo integration (see Coveo for Agentforce, Coveo for Salesforce, Coveo for ServiceNow, or Coveo for Zendesk).

Coveo unifies knowledge using more than 30 native connectors to over 100 enterprise systems. permissions for each indexed data repository are stored at the index level to provide users access to the data they’re permitted to view.

Generative answering

Generate answers from multiple sources to reduce employee search time and increase productivity.

People and document recommendations

Surface the most relevant colleagues and content based on location, department, and behavior patterns.

Enterprise-grade security

Maintain security, privacy, and compliance across every interaction with permission management.

Smart snippets

Extract and display a snippet of the most relevant content directly in the search results, helping employees find information faster and with less effort.

Analytics

Continuously improve your digital workplace with analytics including search activity, clicks, and content gaps.

Get started with the Coveo Platform implementation guide.

Coveo offers both native and generic integrations to connect your platforms and tools with the Coveo Platform.