Coveo Machine Learning

Coveo™ Machine Learning (Coveo ML) is a cloud and analytics-based machine learning service that continually analyzes search behavior patterns to understand which results and content lead to the best outcomes, such as customer self-service success. In addition to intuitively enhancing search results so the best-performing content always rises to the top, Coveo ML automatically delivers the most relevant search results and proactive recommendations with minimal effort.

Coveo ML continuously learns the evolving user activity and rapidly adapts recommendations following changes such as seasons, new product adoption, or industry news.

Coveo ML is available with Coveo-powered applications such as Coveo for Salesforce - Community Cloud Edition and Coveo for Sitecore - Pro Cloud Edition (see Coveo for Sitecore Editions and Pricing).

Coveo ML offers four features:

A consumer electronics retailer has many online community visitors seeking configuration help for a popular media player console. Using query such as media console help, many of them found that a particular article was very helpful and proved successful in preventing ticket submissions. The Coveo ML Automatic Relevance Tuning (ART) feature learns and automatically boosts the relevance of this article for new visitors running similar queries.

When the company releases a new media console model that quickly gains in popularity, more visitors searching for media console help now find the article for the new model more helpful. Again, ART automatically learns this new trend and tunes recommendations.

Behind the scenes, Coveo ML features actually process usage analytics data to build and maintain complex Coveo-managed predictive models to make recommendations (see Coveo Machine Learning Models). You can, however, activate and configure the Coveo ML features in a few clicks from the administration console.