Coveo Machine Learning

Coveo Machine Learning (Coveo ML) is a cloud and analytics-based machine learning service that continually analyzes search behavior patterns to understand which results and content lead to the best outcomes, such as customer self-service success. In addition to intuitively enhancing search results so the best-performing content always rises to the top, Coveo ML automatically delivers the most relevant search results and proactive recommendations with minimal effort.

Coveo ML continuously learns from evolving user activity and rapidly adapts recommendations following changes such as seasons, new product adoption, or industry news.

Coveo ML is available with Coveo-powered applications such as Coveo for Salesforce - Community Cloud Edition and Coveo for Sitecore - Pro Cloud Edition (see Coveo for Sitecore Editions and Pricing).

Coveo ML offers four features:

A consumer electronics retailer has many online community visitors seeking help configuring a popular media player console. Using queries such as media console help, many of them found a particular article to be very helpful, and it proved successful in preventing ticket submissions. Coveo ML ART learns and automatically boosts the relevance of this article for new visitors running similar queries.

After the company releases a new media console model that quickly becomes very popular, visitors searching for media console help find an article on the new model to be more helpful. ART automatically learns this new trend and updates its recommendations.

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Behind the scenes, Coveo ML features process usage analytics data to build and maintain complex Coveo-managed predictive models to make recommendations. You can use the Coveo Cloud Administration Console to activate and configure these Coveo ML features with just a few clicks.

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