Crawling Module Monitoring

The Crawling Module page displays the state of the communication between Coveo Cloud and the Coveo On-Premises Crawling Module, as well as the state of each of the Crawling Module components once they are installed and communicating with Coveo Cloud (see Crawling Module). If you have not installed the Crawling Module, a button at the top right allows you to download it (see Crawling Module Deployment Overview).

For further information on the Coveo On-Premises Crawling Module, review the related documentation.

Access the “Crawling Module” Page

Your Coveo Cloud organization license must allow Crawling Module sources for the Crawling Module page to be accessible. If you want to start using the Crawling Module to make on-premises content searchable, contact the Coveo Sales team to upgrade your license.

  1. If not already done, log in to your Coveo Cloud organization with a user that is a member of a group with the required privileges.

  2. In the main menu on the left, under Content, select Crawling Module.

About Crawling Module Updates

In the Crawling Module page, the date under Last update corresponds to the most recent Crawling Module component update.

Since version 0.3, released on March 30, 2018, the Coveo On-Premises Crawling Module update process is automatic. This allows you to benefit from the latest features and bug fixes, and prevents the Crawling Module from becoming incompatible with the most recent Coveo Cloud update. Therefore, to stay up to date, the Crawling Module periodically polls Coveo Cloud for a new version of its components. If an update is available, it will be downloaded and installed within 24 hours, at the scheduled update time. The default time is 11:00 PM (see Editing your On-Premises Crawling Module Configuration).

Disconnecting your server from the Internet or shutting it down will result in the Crawling Module not polling Coveo Cloud for updates. Upon the next successful call for an update, if a component is two or more versions behind, the workers will stop until the Crawling Module is up to date again.

If you installed the Crawling Module for the first time on March 30, 2018 or later, you do not need to launch the update process manually, unless it fails. In such a case, the Crawling Module page reports the issue, and you can either try to update manually or contact the Coveo Support team (see Updates).

If you still use the Crawling Module 0.2, see Updating the Crawling Module 0.2 for a last manual update before you can start benefiting from automatic updates.

Review the Activity Regarding the Crawling Module

On the Crawling Module page, in the right section of the page header, click the Activity icon (Activity icon) (see Review Events Related to Specific Coveo Cloud Administration Console Resources).

If the Activity icon is grayed and unresponsive, you do not have all required privileges to perform this action.

Reference

Depending on the situation, the Crawling Module page can display different messages. Use the table below as a reference. For further information on the Crawling Module components, see Components.

Message displayed Action to take

Up to date and communicating successfully.

The Crawling Module is working smoothly. No action required.

Some Crawling Module components are outdated. Update the Crawling Module to ensure it keeps operating smoothly (see Updates).
Crawling Module update is mandatory. The Crawling Module has stopped working because one or more components are obsolete. Update the Crawling Module as soon as possible to ensure that the search results in your Coveo-powered search page reflect your actual data (see Updates).
Your organization license does not have access to the Crawling Module. Your Coveo Cloud license does not include the Crawling Module, so you cannot use this tool (see Coveo On-Premises Crawling Module). Contact the Coveo Sales team to upgrade your license.
Install the Crawling Module. Download and deploy the Crawling Module to make your on-premises content searchable (see Coveo On-Premises Crawling Module and Deployment Overview).
Take advantage of the Crawling Module. The Crawling Module is installed, but it does not provide Coveo Cloud with any content. Create a source to make your on-premises data searchable in your Coveo-powered search page (see Supported Content).

Under the message, a status table allows you to determine at a glance whether each component is up to date. The Latest Version column shows the number of the most recent update released by Coveo, while the Reported Version is the version number reported by the Crawling Module the last time it contacted the Coveo Cloud platform. If one or more components are outdated, you should update them as soon as possible to prevent the Crawling Module from stopping entirely (see Updates).

Required Privileges

The following table indicates the privileges required to view the Crawling Module page (see Privileges).

See Sources: Required Privileges for the additional privileges required to add and edit Crawling Module sources.

Actions Service - Privilege Required access level

View the Crawling Module page

View Crawling Module related activities

Download the Crawling Module

Content - Sources

Organization - Activities

Organization - On-Premises Organization

Organization - Organization

View