Product entitlements

The Coveo Knowledge Solutions are offered under both the Pro and Enterprise Platform Plans, while the Commerce Solutions are offered on the Enterprise Platform Plan only. Each plan comes with specific features that are included regardless of the product purchased. You can find your subscription’s Platform Plan on your Order.

The Platform Plans dictate access to some or all^[1] of Coveo’s cloud connectors. Enterprise connectors, otherwise known as on-premises connectors, are optional add-ons available under the Enterprise Platform Plan. Additionally, Coveo offers Native integrations to popular Commerce and Service platforms.

You can find more information and an updated list of connectors and integrations in the connector directory.

Coveo’s Knowledge Solutions cover three different use cases: (1) Service, (2) Workplace, and (3) Website, represented by the following products:

Use Restrictions for User-Based Offerings. Subscriptions priced on a per-user basis may be used solely by a natural person, and the use of artificial intelligence agents, bots, automated tools, scripts, or other non-human or programmatic tools is expressly prohibited in connection with such user-based offerings. AI agents or other automated or non-human users may be used only pursuant to an offering priced on a queries-per-month basis. If Coveo identifies any non-permitted use, Coveo reserves the right to suspend such use unless and until Customer has subscribed to an offering priced on a queries-per-month basis.

Coveo’s Service Solutions include service-specific features as part of the Enterprise Platform Plan:

For subscriptions geared towards Agents, the subscription comes with the following features:

The Service Solutions include:

Coveo’s Salesforce offering enables the following:

All SKUs also enable the Salesforce connector and native integration managed by Coveo.

Coveo’s ServiceNow offering includes the following:

These subscriptions are only available in the Enterprise Plan.

All SKUs also enable the ServiceNow connector and native integration managed by Coveo.

Coveo’s SAP offering enables the following:

This subscription is only available in the Enterprise Plan.

All SKUs also enable the SAP connector and native integration managed by Coveo.

Coveo’s Workplace Solutions are designed to enhance the digital workplace by providing a personalized and streamlined search experience for employees. It integrates various systems, allowing users to search and discover content across multiple touchpoints effectively.

The Workplace user-based offerings include the following extension in both the Pro and Enterprise Plans: User Actions API. Only available in the Enterprise Plan, the offering includes Intelligent Term Detection.

The Workplace Solutions include:

Coveo’s Salesforce subscription for the Workplace includes access to the Salesforce connector and native integration maintained by Coveo.

Coveo’s ServiceNow subscription for the Workplace includes access to the ServiceNow connector and native integration maintained by Coveo.

This subscription is only available in the Enterprise Plan.

Coveo’s Website offering is an advanced solution designed to enhance enterprise search and digital experiences.

Coveo’s Commerce Solution is geared towards both Business-to-Business (B2B) and Business-to-Consumer (B2C) commerce experiences. It provides a baseline product which can be customized with add-ons and additional features.

You can find more details on the entitlements here:

The Coveo for Commerce Package offers multiple additional extensions beyond the Platform Plan, such as the Catalog Semantic Encoder (CSE), Listing Page Optimizer (LPO), Coveo Merchandising Hub (CMH), and more, for a customized experience to help you provide the best commerce experience possible to your customers.

This subscription is only available in the Enterprise Plan.

Coveo offers Native UI Integrations to the following commerce platforms: SAP, Shopify, and Salesforce. This gives non-technical users access to drag-and-drop UI elements right out of the box, so you can get started quickly. Plus, Coveo takes care of feature updates and compatibility as frameworks change and new product releases come out.

The included connectors can be found in the connector directory, while you can get more information on available solutions and integrations on the solutions and integrations page. The SAP, Salesforce, and Shopify integrations, as well as specific on-premises connectors, can be purchased separately.

Coveo Personalization-as-you-go is a suite of functionalities designed to create 1:1 personalized search and product discovery experiences in real time, without requiring user login or prior user history. It uses in-session event data and advanced machine learning (ML) models, specifically Intent-Aware Product Ranking (IAPR), Session-Based Product Recommendation (SBPR), and Predictive Query Suggestion (PQS), to predict shopper intent and adjust experiences accordingly. Finally, Real-Time Adaptation adjusts to a shopper’s behavior during their visit by learning from their searches, clicks, and views, leveraging the in-session machine learning models.

Business-Aware Product Ranking is an innovative application of machine learning designed to enhance ecommerce search and product discovery. It aims to balance multiple objectives, ensuring that product relevance to customers is optimized alongside key business outcomes such as revenue and margins.

Key features of this add-on include AI-First Approach, using AI techniques to optimize product ranking, a KPI-Agnostic approach that allows for a more comprehensive optimization strategy, and dynamic optimization that allows users to adapt to changing business goals and customer behaviors.

The Catalog Index Extension allows adding units of 100K catalog items to the baseline Coveo for Commerce package, which comes with a fixed 100K items as a starter amount. This allows for increased customization based on the user’s catalog and needs.

Every 100K QPM come with 100K product recommendations per month. If additional recommendations need to be added to the Customer’s Coveo for Commerce Package, they can be purchased per unit of 100K product recommendations per month to fit the commerce experience the Customer wants to provide to their customers.

Generative Product Discovery enhances the ecommerce experience by integrating generative AI into the shopping process. This approach allows shoppers to engage in natural language conversations rather than relying on specific keywords.

Key features are the intent box, which is an evolution of the traditional search bar that interprets user intent and context, providing tailored product suggestions and relevant content; natural interaction, meaning that shoppers can ask open-ended questions, receiving AI-generated answers that align with their needs; and personalization, as the system adapts to each shopper’s preferences, through a more intuitive and effective discovery process.

The following add-ons are available for your subscription:

An additional add-on that can be purchased to customize the entitlement is the Index Extension. If the number of documents and items to be indexed is greater than the baseline entitlement provided by the acquired SKU, it is possible to extend it with the Index Extension.

Each unit of the Index Extension provides up to an additional one million (1,000,000) items.

OCR, otherwise known as optical character recognition, is a technology that enables the extraction of text from images and PDF files, making that text searchable and viewable. The OCR Extension allows for an increased number of documents that can be processed through the OCR pipeline.

Each unit allows for up to one hundred thousand (100,000) additional documents to be processed through OCR per unit.

The Enterprise Connector add-on gives the opportunity to add a data source for indexing to a Coveo organization, such as the ODBC connector, the REST API On-Prem Crawling Module, and more. They can be found under Universal Connectors on the Coveo website.

Each unit of Enterprise Connector allows for an additional source type of your choice.

Bring Your Own Key is a security feature that allows customers to manage their own encryption keys for data stored in Coveo. This feature enhances data security by enabling customers to encrypt their index data at rest using keys they provide and manage through AWS Key Management Service (KMS).

Key benefits include:

Although beneficial, some important considerations need to be taken into account:

Coveo’s Generative AI suite of products are add-ons to the standard products. They are a way to enhance the user experience, search relevance, and information retrieval. They must be used in concert with a standard Coveo Subscription product.

The following add-ons are part of the Generative AI suite:

The Passage Retrieval API (PR API) is designed for developers to extract specific sections of text, known as passages, from documents stored in Coveo. This API enhances the retrieval of ranked text data, making it particularly useful for various applications, including improving large language models (LLMs).

The PR API is particularly beneficial for customers looking to integrate their own LLMs, allowing them to focus on retrieving the most relevant text chunks for further processing. This flexibility enables customization of the generation phase according to specific needs.

Each unit of the Passage Retrieval API is entitled as follows:

It also includes a Semantic Encoder and 3 CPR (Passage Retrieval) models.

Coveo Relevance Generative Answering ("CRGA") utilizes generative AI technology to provide answers to complex natural language queries within a Coveo-powered search interface.

Key features of "CRGA" include:

Each unit of Coveo Relevance Generative Answering is entitled as follows:

It also includes a Semantic Encoder (SE) and 3 Relevance Generative Answering (RGA) models.

Coveo for Agentforce combines a native integration with Salesforce and Coveo’s Passage Retrieval API meant to enhance the capabilities of Agentforce AI Agents and power custom retrieval-powered GenAI applications. It leverages Coveo’s advanced retrieval technology to provide accurate and relevant answers from complex content repositories.

Coveo allows customers to unify knowledge from various sources, making it the single source of truth for Agentforce, which is crucial for effective AI performance. With Coveo acting as a unified source of knowledge, users can experience a relevant, accurate, and consistent agentic, GenAI, and search experience across the system.

Each unit of Coveo for Agentforce is entitled as follows:

Semantic Items for the Passage Retrieval API and Coveo Relevance Generative Answering are selected amongst the user’s entitled index items.

Semantic Items refer to elements or data points that are processed and understood based on their meaning rather than just their literal text. In the context of semantic search, items are identified through techniques such as embeddings, natural language processing (NLP), and related concepts.

Leveraging Semantic Items, and the related techniques, allows for enhanced relevance, better interpretation of user intent, and broader result sets. Semantic Items and search leverage similar and related concepts rather than exact words, which allows for better interpretation of the user intent, leading to more accurate and useful outcomes. Additionally, the retrieval reaches a wider range of results, aligning better with the user’s needs, beyond exact keyword matches.

Customers can add Semantic Items to their subscription in increments as needed.