Coveo for Salesforce (Legacy Entitlements)

This is for:

System Administrator

The article lists product entitlements that were effective prior March 25, 2021.

See Coveo for Salesforce (Entitlements) for the most recent ones.

This page summarizes the differences between the available Coveo for Salesforce editions (Free (deprecated), Pro, and Enterprise).

Coveo for Salesforce Free (Deprecated), Pro, and Enterprise Editions


Features		 Coveo for Salesforce editions
Free (deprecated) Pro Enterprise
Best Uses For small scale communities and to learn the ropes of Coveo for Salesforce. For medium to large Salesforce integration and projects that need a unified index For large Salesforce integration and projects that need the most flexible and powerful search in their Salesforce environment.

Product Availability


Features		 Coveo for Salesforce editions
Free (deprecated) Pro Enterprise
Index Used

Salesforce

Salesforce index, used to create and populate search pages.

Your organization type must support API access (see Access API).

Coveo

Coveo index, more powerful and flexible than the Salesforce index.
Salesforce Product Integration

Community Cloud

Platform

Community Cloud

Platform

Service Cloud

Sales Cloud
Available Data Sources Salesforce only
  • Any Salesforce sources (Objects, Knowledge, Chatter, Content) and any two of the following:
    • Web and Sitemap Connectors
    • Push API and REST API
    • Amazon S3
    • Microsoft SharePoint Online
    • Jira Cloud
    • Google Drive for Work
    • Dropbox Business
    • Box Business
    • YouTube
    • RSS
    • Jive Cloud
    • Khoros Community
    • Zendesk
  • Salesforce (Objects, Knowledge, Chatter, Content)
  • Web and Sitemap Connectors
  • Push API and REST API
  • Amazon S3
  • Microsoft SharePoint Online
  • Jira Cloud
  • Google Drive for Work
  • Dropbox Business
  • Box Business
  • YouTube
  • RSS
  • Jive Cloud
  • Khoros Community
  • Zendesk
  • Available at an additional fee (For more information, contact Coveo Sales):
    • Gmail for Work
    • Database
    • File System
    • Microsoft SharePoint On-Premises Crawling Module
    • Jira On-Premises Crawling Module
    • Jive On-Premises Crawling Module
    • Confluence On-Premises Crawling Module
    • REST API On-Premises Crawling Module
    • Web On-Premises Crawling Module
    • Sitemap On-Premises Crawling Module
Maximum Number of Sources x 10
Support

Community Support

Additional support available at an additional fee

Community Support

Basic Support

Community Support

Enterprise Support

Usage Analytics


Features		 Coveo for Salesforce editions
Free (deprecated) Pro Enterprise
Analytics Event Limit 100,000 As Licensed As Licensed
Analytics Visibility 1 month 6 months As Licensed
Analytics Exports x 10 25
Export Schedule x 10 25
Available Dashboards 5 Unlimited Unlimited
Named Filters x 25 400
Permission Filters x 25 100
Custom Dimensions x 10 25

Coveo Machine Learning


Features		 Coveo for Salesforce editions
Free (deprecated) Pro Enterprise
ART Model

1 model

Non-configurable

3 models

Configurable

10 models

Configurable
Query Suggestions

1 model

Non-configurable

2 models

Configurable

10 models

Configurable
Recommendations Not Included 1 model 10 models

Displayed Coveo™ Machine Learning Ranking Score

(See Ranking Basics)

 x check check

Query Pipeline


Features		 Coveo for Salesforce editions
Free (deprecated) Pro Enterprise
Search Optimization Pipelines 5 25 50
Maximum Pipeline Condition 1,000 1,000 10,000
Maximum Pipeline Statements 1,000 5,000 50,000
Ranking Weights x check check
Total Query Per Second Limit1 5 10 25
User Query Per Second Limit1 5 5 5

1: The limits may vary according to your license. To know the exact number, contact Coveo Sales.

Search Page Features


Features		 Coveo for Salesforce editions
Free (deprecated) Pro Enterprise
Facet Range x check check
Facet Slider x check check
Facet Count x check

check

Queried Results for Facets First 200 results All Results
Maximum Queried Results per Object Type First 100 results

First 1000 results1
Maximum Total Returned Results per Query First 200 results

First 1000 results 1
Insight Panel x check check
Sort by Occurrence x check check
Computed Fields x check check
Queryable Objects

All Objects that support search()

(see search())

All Objects, when indexed

(see Advanced configuration of a Salesforce source in Coveo)
Data Categories x check check

Knowledge Article Limitations

Publish Status Facet x check check
Many Languages in the Same Result List x check check

1: The facet and result counts are calculated differently and displayed accurately.

Government Cloud isn’t supported in the Free edition (deprecated), and partially supported in Pro and Enterprise.

For more information, contact Coveo Sales.

Coveo Administration Console Available Feature Comparison

Coveo for Salesforce gives you access to your own Coveo organization. You can administrate your Coveo organization using the Coveo Administration Console. Depending on your Coveo for Salesforce edition, your Coveo features can differ (see Coveo for Salesforce edition comparison).

This topic presents a comparison of Coveo Administration Console features that are available in each edition.

Administration Console Coveo for Salesforce editions
Section Features Free (deprecated) Pro and Enterprise
Content Menu
Sources x check
Log Browser x check
Fields x check
Content Browser check check
Extensions x check
Indexing Pipeline x check
Security Identities x check
Search Menu
Search Pages x check
Pipelines check check
A/B Tests check check
Conditions check check
Analytics Menu
Reports check check
Visit Browser check check
Exports x check
Dimensions x check
Named Filters x check
Permission Filters x check
Organization Menu
Groups check check
Members check check
API Access check check
Activity Browser check check

Coveo JavaScript Search Framework Feature Comparison

Coveo for Salesforce comes with the Coveo JavaScript Search Framework, a fully customizable, open-source client side search UI developed and maintained by Coveo on GitHub (see Coveo Search UI).

The Coveo JavaScript Search Framework was initially created to communicate with a Coveo index. Since some editions of Coveo for Salesforce don’t make use of the Coveo index, some features can be limited to certain versions.

Here is a list of the differences between the Coveo for Salesforce editions when it comes to the Coveo JavaScript Search Framework components (see Coveo JavaScript Search Framework - Reference Documentation).

Components Coveo for Salesforce edition
Free (deprecated) Pro and Enterprise
Facet additionalFilter
x check
computedField
x check
computedFieldCaption
x check
computedFieldFormat x check
computedFieldOperation x check
injectionDepth x check
lookupField x Deprecated
All other options check check
FacetRange x check
FacetSlider x check
Folding check 1 check
HierarchicalFacet x check
Matrix x check
Querybox enablePartialMatch
x check
partialMatchKeywords
x check
partialMatchThreshold
x check
All other options check check
ResultAttachment x check
ResultRating x check
Thumbnail x check
All the other components check check

1: Only for the first 200 returned results.

Standard Query Extension Usage Comparison

The Coveo Search API that comes with Coveo for Salesforce gives you access to the Query extension language, a powerful tool allowing you and your users to refine queries. A developer can use this language to add a complex, refined query when a user selects a certain profile or clicks a certain button, for example.

Since the different Coveo for Salesforce editions use different indexes, some information the Query extension language might expect may not be available.

The following list explains which Standard query extensions can be used with which Coveo for Salesforce edition.

General Query Extensions


Extensions		 Coveo for Salesforce editions
Free (deprecated) Pro and Enterprise
$q check check
$qf x check
$qre check 1 check
$weight x check
$sort check check
$fold check 1 check
$loadParent check check

1: Only for the first 200 returned results.

Extensions for Lists of Values


Extensions		 Coveo for Salesforce editions
Free (deprecated) Pro and Enterprise
$valueOfField check 1 check
$keepMatchingValues check 1 check
$removeMatchingValues check 1 check
$removeEmptyValues check 1 check
$removeDuplicateValues check 1 check
$replaceInValues check 1 check
$mergeValues check 1 check
$joinValues check 1 check
$splitValues check 1 check

1: Only for the first 200 returned results.

Join Extensions


Extensions		 Coveo for Salesforce editions
Free (deprecated) Pro and Enterprise
$valuesToResultSet check 1 check
$joinOnValues check 1 check
$join check 1 check
$filterJoin check 1 check

1: Only for the first 200 returned results.

Correlation Extensions


Extensions		 Coveo for Salesforce editions
Free (deprecated) Pro and Enterprise
$correlateListOfValues check 1 check
$correlateResultSet check 1 check
$correlateUsingIdf check check
$some x check
$removeStopWords check check
$noStemming x check

1: Only for the first 200 returned results.

Storage, Recommendation, and Persistent Query Allocation Comparison

This topic presents index item storage, recommendation, and persistent query limits associated with various Coveo for Salesforce products.

Storage

The storage allocation for Coveo for Salesforce is limited to a certain number of items per Coveo production organization. An item means an element of content in the Coveo index such as a Salesforce object, a document, an email, an HTML page, or a database record.

Each customer is allocated items based on the queries per month (QPM) and Users specified in the purchase order and information in the following table.

Allocation type Salesforce product Item allocation per Coveo for Salesforce edition
Free (deprecated) Pro Enterprise
Fixed Per 100 K QPM Per user
Included Community Cloud N/A 500 K 1 M 5 K
Service Cloud N/A 20 K
Sales Cloud 12 K
Platform 4 K
Additional Minimum increments All N/A 500 K 1 M1
Limit 1 M2 60 M3

1: Many editions or additional billable units (QPM or User) are cumulative, up to a maximum of 60 M items.

2: For greater allocation, contact Coveo Sales to upgrade to an Enterprise edition.

3: For greater allocation, contact Coveo Sales.

You have two Coveo for Salesforce licenses for which item allocations are cumulative:

  1. Community Cloud – Coveo for Salesforce Enterprise edition with 1 M QPM Item allocation:

    1 M items/100 K QPM x 1 M QPM = 10 M items

  2. Service Cloud – Coveo for Salesforce Enterprise edition with 1000 Users Item allocation:

    20 K items/Users x 1000 Users = 20 M items.

The total item allocation is 30 M items.

Recommendations

The Coveo Machine Learning (Coveo ML) Content Recommendations (CR) feature presents a user with most relevant content consulted by other users with a similar navigation history (see About Content Recommendations).

Each Coveo for Salesforce customer is allocated a limited number of recommendation queries (expressed in recommendations per month (RPM)) per Coveo production organization based on the purchase order and information in the following table.

Recommendation allocation Salesforce product Recommendation allocation per Coveo for Salesforce edition
Free (deprecated) Pro Enterprise
Per 100 K QPM Per user Per 100 K QPM Per user
Included Community Cloud N/A 200 K RPM N/A 300 K RPM 1.5 K RPM
Service Cloud N/A 3 K RPM N/A 5 K RPM
Sales Cloud 1.5 K RPM 3 K RPM
Platform 500 RPM 1 K RPM
Additional purchase All N/A N/A1 500 K RPM2

1: For greater allocation, contact Coveo Sales to upgrade to an Enterprise edition.

2: Many editions or additional billable units (QPM or User) are cumulative.

You have two Coveo for Salesforce licenses for which recommendation allocations are cumulative:

  1. Community Cloud – Coveo for Salesforce Enterprise edition with 1 M QPM

    Recommendation allocation: 300 K RPM/100 K QPM x 1 M QPM = 3 M RPM

  2. Service Cloud – Coveo for Salesforce Enterprise edition with 1000 Users

    Recommendation allocation: 5 K RPM/Users x 1000 Users = 5 M RPM

The total allocation is 8 M RPM.

Persistent Queries

You can use persistent queries when you want to produce content from relatively static search result and don’t want to impact your queries allocation per month (see About Persistent Queries and Rendering Static Content Using Persistent Queries).

Each Coveo for Salesforce customer is allocated a limited number of persistent queries per Coveo production organization based on the purchase order and information in the following table.

Persistent query allocation Salesforce product Persistent query allocation per Coveo for Salesforce edition
Free (deprecated) Pro Enterprise
Per 100 K QPM
Included Community Cloud N/A 50 150
Service Cloud N/A N/A
Sales Cloud
Platform
Additional All N/A1

1: For greater allocation, contact Coveo Sales.

Coveo for Salesforce Free (Deprecated) - Support Package

When using Coveo for Salesforce Free, you might want to buy a support package to help develop, deploy, and maintain your Coveo for Salesforce Free integration.

  • This offering is the same as the former Coveo for Salesforce Express edition.

  • To purchase the Free - Support Package, contact Coveo Sales.

The Coveo for Salesforce Free - Support Package gives you access to the following additional features:


Features		 Coveo for Salesforce editions
Free Free - Support Package
Support Community Support

Community Support

Basic Support

Usage Analytics


Features		 Coveo for Salesforce editions
Free Free - Support Package
Monthly Analytics Event Limit 100 K 250 K
Daily Analytics Event Limit 10 K 25 K
Analytics Visibility 1 month 6 months
Analytics Exports x 10
Export Schedule x 5
Available Reports 5 15
Named Filters x 25
Permission Filters x 25
Custom Dimensions x 5

Coveo Machine Learning


Features		 Coveo for Salesforce editions
Free Free - Support Package
ART Model

1 model

Non-configurable

3 models

Configurable
Query Suggestions

1 model

Non-configurable

2 models

Configurable
Recommendations Not Included 1 model

Query Pipeline


Features		 Coveo for Salesforce editions
Free Free - Support Package
Search Optimization Pipelines 5 25
Maximum Pipeline Statements 1 K 5 K
Total Query Per Second Limit 5 10