Entitlement Comparison (Coveo for Salesforce)

This page summarizes the differences between the available Coveo for Salesforce Pro and Enterprise editions.

For a higher-level comparison of the Coveo for Salesforce editions, see Coveo for Salesforce - Editions & Pricing.

Coveo for Salesforce Pro Enterprise Editions


Features
Coveo for Salesforce editions
Pro Enterprise
Best Uses For small to medium Salesforce integrations and projects that need a unified index. For large Salesforce integrations and projects with large index size and usage data requirements.

Product Availability


Features
Coveo for Salesforce editions
Pro Enterprise
Index Used

Coveo index

More powerful and flexible than the Salesforce index.

Salesforce Product Integration
  • B2B Commerce
  • Experience Cloud
  • Platform
  • Service Cloud
  • Sales Cloud
  • B2B Commerce
  • Experience Cloud
  • Platform
  • Service Cloud
  • Sales Cloud
  • Available Data Sources
    • Salesforce, plus any two of the following:
      • Microsoft Dynamics CRM
      • Web and Sitemap Connectors
      • Push API and REST API
      • Amazon S3
      • Microsoft SharePoint Online (Cloud)
      • Microsoft SharePoint Server (On-Premises)
      • Confluence (Cloud)
      • Confluence Server (On-Premises)
      • Jira (Cloud)
      • Jira Server (On-Premises)
      • Google Drive (Work)
      • Dropbox (Business)
      • Box (Business)
      • YouTube
      • Twitter
      • RSS
      • Jive (Cloud)
      • Jive Server (On-Premises)
      • Khoros Community
      • Microsoft OneDrive for Business
      • Zendesk
    • Salesforce
    • Catalog1
    • Microsoft Dynamics CRM
    • Web and Sitemap Connectors
    • Push API and REST API
    • Amazon S3
    • Microsoft SharePoint Online (Cloud)
    • Microsoft SharePoint Server (On-Premises)
    • Confluence (Cloud)
    • Confluence Server (On-Premises)
    • Jira (Cloud)
    • Jira Server (On-Premises)
    • Google Drive (Work)
    • Dropbox (Business)
    • Box (Business)
    • YouTube
    • Twitter
    • RSS
    • Jive (Cloud)
    • Jive Server (On-Premises)
    • Khoros Community
    • Microsoft OneDrive for Business
    • Zendesk
    • Available at an additional fee (For more information, contact Coveo Sales):
      • Database (ODBC) Server (Crawling Module)
      • File System Server (Crawling Module)
      • Microsoft SharePoint Server (Crawling Module)
      • Jira Server (Crawling Module)
      • Jive Server (Crawling Module)
      • Confluence Server (Crawling Module)
      • REST API Server (Crawling Module)
      • Web Server (Crawling Module)
      • Sitemap Server (Crawling Module)

    1: Only applies to the Salesforce B2B Commerce integration.

    2: Deprecated as of February 1, 2021.

    Query Pipelines


    Features
    Coveo for Salesforce editions
    Pro Enterprise
    Search Optimization Pipelines 10 Unlimited
    Maximum Pipeline Condition 1,000 10,000
    Maximum Pipeline Statements 5,000 50,000
    Ranking Weights
    Total Query Per Second Limit1 10 25
    User Query Per Second Limit1 5 5

    1: The limits may vary according to your license. To know the exact number, contact Coveo Sales.

    Search Page Features


    Features
    Coveo for Salesforce editions
    Pro Enterprise
    Facet Range
    Facet Slider
    Facet Count

    Queried Results for Facets All Results
    Maximum Queried Results per Object Type

    First 1000 results1

    Maximum Total Returned Results per Query

    First 1000 results 1

    Insight Panel
    Sort by Occurrence
    Computed Fields
    Queryable Objects

    All Objects, when indexed

    (see Advanced Configuration of a Salesforce Source in Coveo Cloud V2)

    Data Categories

    Knowledge Article Limitations

    Publish Status Facet
    Many Languages in the Same Result List

    1: The facet and result counts are calculated differently and displayed accurately.

    Government Cloud is partially supported in the Pro and Enterprise editions. For more information, contact Coveo Sales.

    Coveo Administration Console Available Feature Comparison

    Coveo for Salesforce gives you access to your own Coveo Cloud organization. You can administrate your Coveo organization using the Coveo Administration Console (see Coveo Administration Console). Depending on your Coveo for Salesforce edition, your Coveo Cloud features can differ (see Coveo for Salesforce Edition Comparison).

    This topic presents a comparison of Coveo Administration Console features that are available in each edition.

    Storage and Recommendation Allocation Comparison

    This topic presents index item storage and recommendation limits associated with Coveo for Salesforce products.

    Storage

    The storage allocation for Coveo for Salesforce is limited to a certain number of items per Coveo Cloud production organization. An item means an element of content in the Coveo Cloud index such as a Salesforce object, a document, an email, an HTML page, or a database record.

    Each customer is allocated items based on the queries per month (QPM) and Users specified in the purchase order and information in the following table.

    Allocation type Salesforce product Item allocation per Coveo for Salesforce edition
    Pro Enterprise
    Per 100 K QPM Fixed Per 100 K QPM Per user
    Included B2B Commerce 25 K N/A 50 K N/A
    Experience Cloud 100 K N/A 1 M 5 K
    Service Cloud N/A 500 K N/A 20 K
    Sales Cloud 12 K
    Platform 4 K
    Additional Minimum increments B2B Commerce 500 K N/A 500 K N/A
    Limit 1 M N/A Unlimited N/A
    Minimum increments All others N/A 500 K 1 M1
    Limit 1 M2 Unlimited

    1: Many editions or additional billable units (QPM or User) are cumulative.

    2: For a greater allocation, contact Coveo Sales to upgrade to an Enterprise edition.

    You have two Coveo for Salesforce licenses for which item allocations are cumulative:

    1. Experience Cloud – Coveo for Salesforce Enterprise edition with 1 M QPM item allocation:

      1 M items/100 K QPM x 1 M QPM = 10 M items

    2. Service Cloud – Coveo for Salesforce Enterprise edition with 1,000 users item allocation:

      20 K items/user x 1,000 users = 20 M items.

    The total item allocation is 30 M items.

    Recommendations

    The Coveo Machine Learning (Coveo ML) Event Recommendations (ER) feature presents a user with most relevant content consulted by other users with a similar navigation history (see About Event Recommendations).

    Each Coveo for Salesforce customer is allocated a limited number of recommendations (expressed in recommendations per month [RPM]) per Coveo Cloud production organization based on the purchase order and information in the following table.

    Allocation type Salesforce product Recommendation allocation per Coveo for Salesforce edition
    Pro Enterprise
    Per 100 K QPM Per user Per 100 K QPM Per user
    Included B2B Commerce N/A N/A 500 K N/A
    Experience Cloud N/A N/A 300 K 1.5 K
    Service Cloud N/A N/A N/A 3 K
    Sales Cloud
    Platform N/A N/A N/A 1 K
    Additional Minimum increments All N/A 500 K1
    Limit N/A Unlimited

    1: Many editions or additional billable units (QPM or User) are cumulative.

    You have two Coveo for Salesforce licenses for which recommendation allocations are cumulative:

    1. Experience Cloud – Coveo for Salesforce Enterprise edition with 1 M QPM

      Recommendation allocation: 300 K RPM/100 K QPM x 1 M QPM = 3 M RPM

    2. Service Cloud – Coveo for Salesforce Enterprise edition with 1,000 users

      Recommendation allocation: 3 K RPM/user x 1,000 users = 3 M RPM

    The total allocation is 6 M RPM.

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