Entitlement Comparison (Coveo for Salesforce)

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System Administrator

This page summarizes the differences between the available Coveo for Salesforce Pro and Enterprise editions.

For a higher-level comparison of the Coveo for Salesforce editions, see Coveo for Salesforce - Editions & Pricing.

Coveo for Salesforce Pro Enterprise Editions


Features		 Coveo for Salesforce editions
Pro Enterprise
Best Uses For small to medium Salesforce integrations and projects that need a unified index. For large Salesforce integrations and projects with large index size and usage data requirements.

Product Availability


Features		 Coveo for Salesforce editions
Pro Enterprise
Index Used

Coveo index

More powerful and flexible than the Salesforce index.
Salesforce Product Integration
  • B2B Commerce
  • Experience Cloud
  • Platform
  • Service Cloud
  • Sales Cloud
    		•
  • B2B Commerce
  • Experience Cloud
  • Platform
  • Service Cloud
  • Sales Cloud
    		•
    Available Data Sources
    • Salesforce, plus any two of the following:
      • Microsoft Dynamics 365
      • Web and Sitemap Connectors
      • Push API and REST API
      • Amazon S3
      • Microsoft SharePoint Online (Cloud)
      • Microsoft SharePoint Server (On-Premises)
      • Confluence (Cloud)
      • Confluence Server (On-Premises)
      • Jira (Cloud)
      • Jira Software Server (On-Premises)
      • Google Drive (Work)
      • Dropbox (Business)
      • Box (Business)
      • YouTube
      • Twitter
      • RSS
      • Jive (Cloud)
      • Jive Server (On-Premises)
      • Khoros Community
      • Zendesk
    • Salesforce
    • Catalog1
    • Microsoft Dynamics 365
    • Web and Sitemap Connectors
    • Push API and REST API
    • Amazon S3
    • Microsoft SharePoint Online (Cloud)
    • Microsoft SharePoint Server (On-Premises)
    • Confluence (Cloud)
    • Confluence Server (On-Premises)
    • Jira (Cloud)
    • Jira Software Server (On-Premises)
    • Google Drive (Work)
    • Dropbox (Business)
    • Box (Business)
    • YouTube
    • Twitter
    • RSS
    • Jive (Cloud)
    • Jive Server (On-Premises)
    • Khoros Community
    • Zendesk
    • Available at an additional fee (For more information, contact Coveo Sales):
      • Database Server (Crawling Module)
      • File System Server (Crawling Module)
      • Microsoft SharePoint Server (Crawling Module)
      • Jira Software Server (Crawling Module)
      • Jive Server (Crawling Module)
      • Confluence Server (Crawling Module)
      • REST API Server (Crawling Module)
      • Web Server (Crawling Module)
      • Sitemap Server (Crawling Module)

    1: Only applies to the Salesforce B2B Commerce integration.

    2: Deprecated as of February 1, 2021.

    Query Pipelines


    Features    		 Coveo for Salesforce editions
    Pro Enterprise
    Search Optimization Pipelines 10 Unlimited
    Maximum Pipeline Condition 1,000 10,000
    Maximum Pipeline Statements 5,000 50,000
    Ranking Weights check check
    Total Query Per Second Limit1 10 25
    User Query Per Second Limit1 5 5

    1: The limits may vary according to your license. To know the exact number, contact Coveo Sales.

    Search Page Features


    Features    		 Coveo for Salesforce editions
    Pro Enterprise
    Facet Range check check
    Facet Slider check check
    Facet Count check

    check

    Queried Results for Facets All Results
    Maximum Queried Results per Object Type

    First 1000 results1
    Maximum Total Returned Results per Query

    First 1000 results 1
    Insight Panel check check
    Sort by Occurrence check check
    Computed Fields check check
    Queryable Objects

    All Objects, when indexed

    (see Advanced configuration of a Salesforce source in Coveo)
    Data Categories check check

    Knowledge Article Limitations

    		Publish Status Facet check check
    Many Languages in the Same Result List check check

    1: The facet and result counts are calculated differently and displayed accurately.

    Government Cloud is partially supported in the Pro and Enterprise editions. For more information, contact Coveo Sales.

    Coveo Administration Console Available Feature Comparison

    Coveo for Salesforce gives you access to your own Coveo (platform-ca | platform-eu | platform-au) organization.

    You can administrate your Coveo organization using the Coveo Administration Console. Depending on your Coveo for Salesforce edition, your Coveo features can differ (see Coveo for Salesforce edition comparison).

    This topic presents a comparison of Coveo Administration Console features that are available in each edition.

    Administration Console Coveo for Salesforce editions
    Section Features Pro Enterprise
    Content Menu
    Sources check check
    Log Browser check check
    Fields check check
    Content Browser check check
    Extensions check check
    Security Identities check check
    Crawling Modules x check
    Service Menu
    Case Assist x check
    Insight Panel check check
    Search Menu
    Query Pipelines check check
    Conditions check check
    Search Pages check check
    In-Product Experiences x check
    A/B Tests check check
    Machine Learning Menu
    Models check check
    Model testing check check
    Analytics Menu
    Reports check check
    Visit Browser check check
    Data Exports check check
    Dimensions check check
    Named Filters check check
    Permission Filters x check
    Incoherent Events check check
    Organization Menu
    Settings check check
    Groups check check
    Members check check
    Temporary Access check check
    API Keys check check
    Activity Browser check check
    Notifications x check
    Resource Snapshots check check
    Header Critical Updates check check

    Storage and Recommendation Allocation Comparison

    This topic presents index item storage and recommendation limits associated with Coveo for Salesforce products.

    Storage

    The storage allocation for Coveo for Salesforce is limited to a certain number of items per Coveo production organization. An item means an element of content in the Coveo index such as a Salesforce object, a document, an email, an HTML page, or a database record.

    Each customer is allocated items based on the queries per month (QPM) and Users specified in the purchase order and information in the following table.

    Customers onboarding with Coveo after October 1, 2022, who exceed their item limit will be allowed a limited overage, then blocked from indexing new content or refreshing their index content unless they purchase additional items from Coveo or delete content from their index. Purchasing additional items is only available for the Pro and Enterprise editions.

    Allocation type Salesforce product Item allocation per Coveo for Salesforce edition
    Pro Enterprise
    Per 100 K QPM Fixed Per 100 K QPM Per user
    Included B2B Commerce 25 K N/A 50 K N/A
    Experience Cloud 100 K N/A 1 M 5 K
    Service Cloud N/A 500 K N/A 20 K
    Sales Cloud 12 K
    Platform 4 K
    Additional Minimum increments B2B Commerce 500 K N/A 500 K N/A
    Limit 1 M N/A 60 M N/A
    Minimum increments All others N/A 500 K 1 M1
    Limit 1 M2 60 M

    1: Many editions or additional billable units (QPM or User) are cumulative.

    2: For a greater allocation, contact Coveo Sales to upgrade to an Enterprise edition.

    You have two Coveo for Salesforce licenses for which item allocations are cumulative:

    1. Experience Cloud – Coveo for Salesforce Enterprise edition with 1 M QPM item allocation:

      1 M items/100 K QPM x 1 M QPM = 10 M items

    2. Service Cloud – Coveo for Salesforce Enterprise edition with 1,000 users item allocation:

      20 K items/user x 1,000 users = 20 M items.

    The total item allocation is 30 M items.

    Recommendations

    The Coveo Machine Learning (Coveo ML) Content Recommendations (CR) feature presents a user with most relevant content consulted by other users with a similar navigation history (see About Content Recommendations).

    Each Coveo for Salesforce customer is allocated a limited number of recommendation queries (expressed in recommendations per month (RPM)) per Coveo production organization based on the purchase order and information in the following table.

    Allocation type Salesforce product Recommendation allocation per Coveo for Salesforce edition
    Pro Enterprise
    Per 100 K QPM Per user Per 100 K QPM Per user
    Included B2B Commerce N/A N/A 500 K N/A
    Experience Cloud N/A N/A 300 K 1.5 K
    Service Cloud N/A N/A N/A 3 K
    Sales Cloud
    Platform N/A N/A N/A 1 K
    Additional Minimum increments All N/A 500 K1
    Limit N/A Unlimited

    1: Many editions or additional billable units (QPM or User) are cumulative.

    You have two Coveo for Salesforce licenses for which recommendation allocations are cumulative:

    1. Experience Cloud – Coveo for Salesforce Enterprise edition with 1 M QPM

      Recommendation allocation: 300 K RPM/100 K QPM x 1 M QPM = 3 M RPM

    2. Service Cloud – Coveo for Salesforce Enterprise edition with 1,000 users

      Recommendation allocation: 3 K RPM/user x 1,000 users = 3 M RPM

    The total allocation is 6 M RPM.