- Coveo Customer Global Support and Success Guide
Coveo Professional Services
There may be times when additional resources are required to solve a customer’s case. Coveo Support can work with the Coveo Professional Services team Organization to ensure a reliable hand-off of your issue (see Professional Services).
This guide is for informational purposes only and should not be construed as a legally-binding document. In case of any inconsistency, overlap or conflict of any information contained in this Guide or in the Documentation and the terms of your applicable Coveo Support and Service Level Policy, the latter will prevail.
This guide contains certain proprietary information of Coveo. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s internal use without the written permission of Coveo.
Changes to Customer Support and Success Plans
Coveo reserves the right to update its Customer Support and Success Plans from time to time in order to take into account evolving industry practices and process changes. The level of services initially purchased by each customer will not be materially decreased as a result of such changes.
Refer to our website for regional and international office information.