Contact Us About Your Plan

Support region Email Phone number
North America cesorders@coveo.com  +1.800.635.5476
 +1.418.263.1111
EMEA - Europe, Middle East, Africa cesorders@coveo.com 00800 2673 7642

Upgrading Your Customer Support & Success Plan

Our goal is to meet your specific business requirements. As your business needs change we may have the flexibility to modify your Support & Success Plans to better align with those needs. If you would like to discuss your support contract with Coveo, please contact your Support Renewal Representative. See the Contact Support Renewal section.

Renewing Your Plan

A Coveo Support Renewal Representative will send you a renewal notice prior to the end of your current support contract. To avoid unnecessary interruptions of Support services please contact your Coveo Support Renewal Representative if you have any Questions about the status of your current support contract or pending renewal. See the Contact Support Renewal section.

Lapsed Plan

Without a current support contract, or valid subscription customers will not be able to contact Coveo for technical assistance or access many services on online services. Coveo cannot guarantee immediate assistance to customers who allow their support contract to lapse or to those customers who choose not to purchase support until a support issue arises. See the Contact Support Renewal section.

Free Editions

Without a current support contract, customers will not be able to contact Coveo for technical assistance or access many services on many online services. Coveo cannot guarantee immediate assistance to customers who allow their support contract to lapse or to those customers who choose not to purchase support until a support issue arises.