Contact Us About Your Support Plan

Support region Email Phone number
North America accountsreceivable@coveo.com  +1.800.635.5476
 +1.418.263.1111
EMEA - Europe, Middle East, Africa accountsreceivable@coveo.com 00800 2673 7642

Renewing Your Plan

If you’re covered under an Annual Support Plan for an existing on-premises perpetual license or on-premises term license, your Coveo Customer Subscription Manager will send you a renewal notice 90 days prior to the end of your current contract. To avoid unnecessary interruptions of Support services, contact your Coveo Customer Subscription Manager if you have any questions about the status of your current support contract, pending renewal, or to discuss converting to our Coveo Cloud Solutions. All on-premises licenses and support plans will end no later than December 31, 2021. Perpetual license customers may continue to use their on-premises version without support.

Lapsed Plan

Without a current support contract, customers are not able to contact Coveo for technical help and will not have access to many online services. Coveo cannot guarantee immediate help to customers who allow their support contract to lapse or to those customers who choose not to purchase support until a support issue arises.

Free Editions

Without a current support contract, customers are not able to contact Coveo for technical help or access many services on many online services. See the Coveo for Salesforce Product Lifecycle for important information about End of Life for Coveo for Salesforce Free Edition.

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