Support for Custom Applications

While Coveo Support does provide help with the types of issues noted below, we do not support custom code, nor do we support the final application or functionality at the user level.

Coveo Support for custom developed applications extends to:

  • Determining if the problem is with the core Coveo product or the custom code. If the issue is with the custom code, we offer some direction, but ultimately you may be referred to the Coveo Professional Services team for further help.

  • Providing clarification and explanation around the specific functionality of software components being used in the application development. For example, we’ll answer specific questions regarding documented properties, methods, and parameters.

This section applies to customizations developed for a customer by consultants in the Coveo Professional Services team, a Systems Integrator or by the customer. If Coveo Support determines that an issue stems from such customizations, contact your assigned Customer Success Manager for assistance in engaging with a Coveo Professional Services resource.

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