Voice of the Customer Program

Commitment to customer satisfaction

Coveo is committed to delivering value to our customers with every interaction. Information gathered from surveys has a direct impact on our Support and Success Plans and the services we provide. This information is used to make changes that will directly enhance our ability to continue to deliver world-class support.

Transactional email-based survey

Coveo strives to continually improve our service to you; therefore every time a case is closed, we provide customers with the opportunity to give us feedback on the quality of assistance received. The survey asks you to assess the Specialist’s performance as well as your overall satisfaction with how your case was managed. The Coveo Support Management team reviews the responses to make sure that all customer feedback is heard and addressed, as needed.

Relationship survey

Each quarter, we survey our customers about their experience with their Coveo solution and use that feedback to make updates to Coveo programs that reflect our customers current needs.

Self-service online feedback

Our customers are welcome to share their feedback anytime. Customers can quickly access our Site Feedback survey on Coveo Connect or by clicking here.