Coveo Relevance Cloud new features

Coveo Relevance Cloud is where your Coveo organization index is hosted. Coveo updates are regularly made available to offer new and improved features.

For updates on Coveo incidents, subscribe to notifications on the Coveo Status page.

September 25, 2023 Update

We’re enhancing security with email verification

At Coveo, we take security very seriously and we’re always looking for ways to improve it for our customers.

As part of our efforts to prevent malicious access and protect your data, we’ve implemented a new email verification process for all our users.

As a result, the last time you logged in to your Coveo account, you were asked to confirm your email address by clicking on a link sent to your inbox.

We appreciate your cooperation and understanding in this matter.

Coveo email verification screen

September 21, 2023 Update

New Jira Software Cloud Source Panel

Jira Software Cloud and Confluence Cloud source revamp

We have revamped the Jira Software Cloud and Confluence Cloud sources for a more modern look. Although the creation and edition flows now differ, all source settings remain the same.

The new design is available for all Jira Software Cloud and Confluence Cloud sources. To learn more about how to use the sources, visit our documentation.

Learn more

September 20, 2023 Update

Content Browser Enhancements

We’ve revamped the Content Browser, a tool that allows you to browse the content you’ve indexed in your organization.

The new Content Browser has a fresh and modern design that improves efficiency and usability. This is the first phase of a long-term effort to enhance your experience with the Content Browser and address some of the feedback we’ve received.

For example, we’ve been asked for a search functionality in the pipeline selector. As a result, you can now either scroll or type to find the desired pipeline in the list, which should improve the experience of customers with multiple pipelines.

Learn more

Revamped Content Browser Coveo

July 20, 2023 Update

Item Limit Reached Coveo

Check your number of indexed items

Coveo is planning to start enforcing your limit on the number of items you can index in your organization, with a certain tolerance for exceedance.

In the past, Coveo never enforced this limit. The number displayed in the Settings panel was only an indication of what you agreed to in your license agreement. Going over the limit didn’t impact your organization.

Once Coveo starts enforcing your item limit, you will still be able to go over it. Coveo will allow an occasional, brief exceedance of up to 200% of the agreed upon number. This should give you the flexibility to conduct some tests or temporarily duplicate sources.

However, if you reach 200% of your allowed number of indexed items, source update operations will stop and be blocked until you delete some content from your index. This may result in discrepancies between the content displayed in your search interface and your actual content.

If you’re currently going over your limit on a regular basis or reaching the 200% threshold, your Coveo representative will reach out to re-evaluate your needs and discuss your options. In the meantime, you can use the following tips to reduce the number of items in your index:

  • Delete unused sources. Do you have any test or duplicate source that you no longer use? Consider taking advantage of non-production organizations and resource snapshots to conduct tests.

  • Check the Content Browser for unwanted items. Are there indexed items that aren’t of any use? Are some items indexed twice?

  • Check your analytics reports. Are there items that receive no traffic and that could be deleted from your index?

  • Review each source’s options and inclusion/exclusion filters. Consider adding source filters to fine-tune what your source indexes.

July 18, 2023 Update

The revamped Web source user interface is live!

A year in the making, the new Web source user interface (UI) is now generally available.

With clearer textual elements, more robust input validations, and new interface-assisted crawling and web scraping modules, the new UI experience addresses usability shortcomings of the old UI to reduce source configuration time and effort.

Existing Web source configurations are handled transparently, and the indexing behavior remains the same. Should an existing source contain deprecated configurations, namely the use of PhantomJS or manual form authentication, the new UI will issue a warning and provide you with migration instructions.

Learn more

Revamped Coveo Web source user interface

June 2, 2023 update


Revamped Web source user interface

The Web source user interface is getting revamped!

Don’t let the sleek look fool you. This is anything but a makeover. Clearer instructions, more robust input validations, and new interface-assisted crawling and web scraping configuration modules will ensure you attain the desired indexing result in a fraction of the time.

This revamped Web source is now available in trial organizations only, but it will supersede the legacy Web source user interface very soon. There’s no change in indexing behavior though, and the new Web source handles legacy Web source configurations transparently. We encourage legacy Web source users to create a trial organization and enjoy the new UI experience. You can even use the Resource Snapshot feature to copy existing resources over to the trial organization to get a glimpse into how your current production organization Web source configurations will be displayed and editable.

Learn more

May 31, 2023 update

IPX Smart Snippets

The next-gen In-Product Experience (IPX) search interface now supports Smart Snippets.

Create a Smart Snippet model and then enable the option in your IPX configuration to show a preview of the most relevant search result.

Learn more


May 24, 2023 update


Improved Slack source configuration

The completely redesigned Slack source configuration interface makes creating and managing a Slack source easier. We’ve simplified the existing configuration options, and added new functionality as well. You can now select the Slack channels to index directly from your source configuration.

Learn more

May 15, 2023 update

Coveo maintains SOC 2 Type II attestation and HIPAA compliance demonstrating its commitment to security

Coveo is proud to announce that it has passed its SOC 2 Type II examination, completed by independent CPA firm Schellman & Company, LLC. It has also successfully passed and maintains a biennial HIPAA (Health Insurance Portability and Accountability Act) compliance examination.

The SOC 2 is a voluntary compliance standard for service organizations, which specifies how organizations should manage customer data.

Reach out to your Subscription Manager to have access to the report.

Learn more

May 3, 2023 update

New Relevance Inspector (RI)

The new Relevance Inspector (RI) is now available in the Search section.

This new tool offers a streamlined method to inspect and troubleshoot the results returned on a specific query. You can use it to analyze and review query parameters, pipelines, and rules, to fine-tune your search experience.

Learn more


April 18, 2023 update


Next-Gen In-Product Experience (IPX)

The next-gen In-Product Experience (IPX) is now available.

Use the new IPX builder to create a personalized, lightweight, and feature-rich search interface that you can quickly add to your website or software-as-a-service (SaaS) application. The next-gen IPX search interface leverages Coveo’s latest Headless and Atomic libraries.

Learn more

April 5, 2023 update

Result Ranking tab update

The Result Ranking tab on the Query Pipelines page has been modified. You can now update multiple ranking expressions or featured results rules at a time. You can add them to a group, modify their rule associations, copy them to another pipeline, and more.

Previously, these actions could only be performed on a single rule at a time. This feature enhancement provides a more optimized user experience.

Learn more


March 29, 2023 update


New Event browser

Coveo now offers the Event browser, a dashboard accessible through the Data Health page in the Analytics section, that lets you monitor your organization’s data integrity efficiently.

This new dashboard offers an easy and streamlined way to track the latest events sent to the UA database and also to pinpoint any syntactic validation errors incurred by individual events.

Learn more

March 13, 2023 update

Archived machine learning models

Coveo Machine Learning models that haven’t received a query for 60 days will be automatically archived. Once an archived model receives a query, it automatically reactivates.

Learn more


January 30, 2023 update

Data Export tab update

The Past Exports section of the Data Export tab in the Raw Data page has been modified. Now, when an export is created, following the creation date, it will expire after 30 days and be deleted after 60 days.

This change was done to optimize organization capacity limits by keeping the more recent and up-to-date exports.

Learn more