New Coveo Platform features

Unified navigation experience across Coveo apps

Coveo now features a streamlined, unified navigation across the Administration Console, Merchandising Hub, and Knowledge Hub. This update introduces a consistent interface and reorganized information architecture to simplify how users interact with our apps.

With shared navigation components and a more intuitive layout, this change improves usability and reinforces a cohesive Coveo experience across all apps.

The key enhancements are:

• A unified header with a consistent design and iconography across all apps.

• Essential tools, such as the Administration Console project filter and the Merchandising Hub property and locale pickers, are now accessible directly from the header.

• A streamlined and consistent way to navigate between the Administration Console, Merchandising Hub, and Knowledge Hub, making it easier for users who work across multiple apps.

Learn more: About the Administration Console, Merchandising Hub interface

Query pipeline performance at a glance

We’re excited to announce that you can now view a seven-day snapshot of a query pipeline’s performance directly on the Query Pipelines page! The new Overview tab displays key relevance and performance metrics, such as the clickthrough rate, average click rank, and more. This feature makes it easier to monitor the impact of recent changes to your query pipeline, such as adding or modifying rules or updating ML model associations. Whether you’re tuning your pipeline for better engagement or troubleshooting relevance issues, these metrics provide guidance on how to manage your query pipeline effectively.

Learn more

Take control of file type indexing

Selecting the items from your repository to include in your index—and deciding whether to index their content or just their metadata—is instrumental in reducing indexing time and delivering an optimal search experience. In the past, this involved editing a complex section of the source JSON configuration—a daunting task many users chose to avoid.

Not anymore.

Coveo has added an Items tab to many of its sources. Under this tab, you can now easily customize the source’s indexing behavior based on file type. Say goodbye to the guesswork.

The following sources now include the Items tab, along with the File types configuration section:

• Amazon
• S3
• Confluence (Cloud & Data Center)
• Database
• File
• Google Drive
• Jira Software (Cloud & Data Center)
• Khoros Community
• SharePoint Online
• Sitemap
• Slack
• Web
• Zendesk

Please note that the Content and images section has been moved to the Items tab in all of these sources, as well as in the RSS source, which does not include the File types section.

Learn more

Upcoming deprecation of Jive sources

Effective December 1, 2025, Coveo will deprecate the Jive Cloud and Jive Server sources. After this date, Jive sources will no longer work.

Until then, if you have any existing Jive sources, we ask that you review your indexing strategy to see if this content is still relevant to your search.

• If the content is no longer relevant, delete your sources.

• If the content is still relevant, please reach out to your Customer Success Manager (CSM) or email us so that we can come up with a plan to minimize disruption to your search experience.

“Edit configuration with JSON” panel improvements

We’re excited to announce new enhancements to the Edit configuration with JSON panel, designed to make configuring your source easier and faster than ever.

Two new tabs, File types and Parameters, have been introduced. Select either tab to instantly display two frequently used sections of the JSON configuration: documentConfig and parameters.

The JSON configuration box now features a smarter, more powerful search bar. Real-time keyword matching highlights results as you type, while intuitive navigation controls make it easy to move between them.

Learn more

Refreshed query pipeline interface

We’ve made a few updates to the Query Pipelines page to simplify how you add and manage rules.

• Clearer labels: The Overview tab has been renamed to Configuration to better reflect its purpose.
• More specific buttons: When adding rules, you’ll now see labels like Add a trigger rule rather than Add rule, making it easier to know exactly what you’re creating.
• Easier access to code-based rules: When a rule section is empty, the Add rule with code option is now a visible button, therefore you no longer need to look for it in the Action bar.

These changes aim to make your experience more intuitive and to reduce time spent navigating the interface.

Learn more about the Configuration tab

Learn more about adding rules

Search volume now visible per pipeline

We’re excited to introduce a new enhancement to the Query Pipelines page: search volume data per pipeline! You can now view traffic data for each pipeline directly on the page. This update gives you immediate visibility into pipeline usage, making it easier to monitor traffic, identify anomalies, and remove unused pipelines. With this improvement, you’ll save time and gain clearer insights into your pipelines’ performance.

Learn more

Amazon S3 source UI update

We’ve given the Amazon S3 source user interface a refined update! While most changes are subtle, you’ll notice a more polished experience throughout, including an updated Authentication section that aligns with other recently revamped sources.

No action is needed—your existing configurations remain intact, and indexing behavior is unchanged.

Learn more

Four source revamps

We’ve revamped the user interfaces for four Coveo sources: Confluence Data Center, Jira Software Data Center, Khoros Community, and Zendesk. The new UIs offer a more modern experience, with improved input validations and a more intuitive design. The revamped interfaces address usability shortcomings of the old interfaces to reduce source configuration time and effort.

Existing source configurations are handled transparently, and the indexing behavior remains unchanged.

Learn more: Confluence Data Center, Jira Software Data Center, Khoros Community, Zendesk

Streamlined requests for sources & upgrades

Coveo is excited to introduce two new enhancements to the Add a source of content panel, making it easier than ever to request the sources you need.

• Suggest a source: Don’t see a connector for the system you want to index? Let us know! Submit a request to share your needs and help shape future Coveo connectors.

• Upgrade license: Need access to a source type that’s not included in your current license? Easily submit an upgrade request directly to the Coveo subscription management team.

No more searching for the right contact or the right process—these options put the request tools exactly where you need them.

Learn more

Query correction revamp

We’re pleased to announce an enhancement to the Query Correction rule configuration within the Query Parameters page! The revamped UI gives you more control over how queries with typos or misspellings are handled. You can now choose whether to automatically apply corrections or suggest them for users to review. This flexibility allows you to tailor query correction behavior to your specific use case, balancing precision and user control.

Learn more

Enhanced Sort criteria configuration

The rule configuration panel for the Sort criteria parameter has been redesigned! You can now select sorting options from an intuitive drop-down menu, eliminating the need to type in parameter values. The menu lets you choose from sorting options such as, Relevance, Date, and No Sort, as well as Specific Fields where you can select one or more fields and specify the sorting order for each one. This update streamlines the process, saving you time when configuring search result sorting.

Learn more

Simplified resource management with Projects

As businesses expand their use of Coveo, the Administration Console can become a maze of resources—sources, query pipelines, machine learning models, and countless others. For administrators, keeping track of it all can feel overwhelming. And for users, finding what they need can be an uphill battle.

Introducing Projects.

With Projects, you can organize related resources into meaningful groups, transforming the Administration Console into a tailored experience. Whether you’re an implementation administrator seeking a clear managerial overview or a user navigating between resources, Projects provide the focus and structure you need to stay productive.

Say goodbye to clutter and hello to clarity with Projects.

Learn more

Updated API key management system

We’re excited to announce a major revamp of our API key management system! The new interface lets you create API keys based on templates, which are predefined bundles of privileges that are suitable for common use cases. These templates have safeguards to prevent misconfigured keys, and they are designated as “can be public” or “must be private” to better identify which keys are appropriate for public use. The new system also includes features to assist with API key rotation and replacement.

Learn more