Content Retrieval Methods

In Coveo Cloud V2, certain content types can be retrieved using different methods, depending on where the data is located and how customers want Coveo to retrieve it (see Available Coveo Cloud V2 Source Types). There can therefore be several source types for a single content type. As a result, in the Add a Source of Searchable Content panel, each source type is identified with a tag (see Add a New Source):

  • With sources tagged Cloud, Coveo Cloud V2 retrieves content from a cloud-based service.

  • With sources tagged On-Premises, Coveo Cloud V2 retrieves content from an on-premises server.

  • With sources tagged Crawling Module, the Crawling Module pushes content from an on-premises server to Coveo Cloud V2 (see Coveo On-Premises Crawling Module).


Therefore, if you want to retrieve content with a certain method, your license must allow sources using this method to retrieve the desired content, regardless of whether it also allows you to retrieve similar content with a different retrieval method. If the desired source option is grayed and tagged Unavailable, your license does not include it. You must then contact Coveo to upgrade your license.


You index Jira Software cloud content. Your Coveo Cloud V2 license therefore allows you to create Jira Software Cloud sources. However, you also want to make Jira Software on-premises content searchable. You must therefore contact Coveo to upgrade your license so that you can create Jira Software On-Premises sources.