- Available Source Types
- Content Retrieval Methods
- Content Security
- Source Item Types
- Source Credentials Leading Practices
- Refresh vs Rescan vs Rebuild
- Edit a Source Schedule
- Edit Source Extensions
- Add or Edit a Source
- Security - Tab
- Manage Source Mappings
- Edit a Source JSON Configuration
- JSON Modification Examples
- Understanding Crawling Performance
- Enable Optical Character Recognition
Content Retrieval Methods
In Coveo Cloud, certain content types can be retrieved using different methods, depending on where the data is located and how customers want Coveo to retrieve it (see Available Coveo Cloud V2 Connectors). There can therefore be several connectors for the same content type. As a result, in the Add a Source of Searchable Content panel, each connector is identified with a tag (see Add a New Source):
A source based on a connector with the Cloud tag retrieves content from a cloud-based service.
A source based on a connector with the On-Premises tag retrieves content from an on-premises server.
A source based on a connector with the Crawling Module tag relies on the Crawling Module to push content from an on-premises server to the index of a Coveo Cloud organization (see Coveo On-Premises Crawling Module).
Therefore, if you want to retrieve content with a certain method, your license must allow sources using this method to retrieve the desired content, regardless of whether it also allows you to retrieve similar content with a different retrieval method. If the desired connector tag is grayed and tagged Unavailable, your license does not include it. You must then contact Coveo to upgrade your license.
You index Jira Software cloud content. Your Coveo Cloud license therefore allows you to create Jira Software Cloud sources. However, you also want to make Jira Software on-premises content searchable. You must therefore contact Coveo to upgrade your license so that you can create Jira Software On-Premises sources.