Coveo for ServiceNow 2023 releases
Coveo for ServiceNow 2023 releases
This page presents the 2023 Coveo for ServiceNow release notes.
June 2023 release (23.2.2)
Support for ServiceNow Vancouver
Coveo for ServiceNow supports the ServiceNow Vancouver release.
Support for Coveo organization endpoints in Coveo for ServiceNow
By default, Coveo for ServiceNow now uses your Coveo organization’s region-agnostic endpoints, called organization endpoints, for search and usage analytics requests.
Modify the record creator value for User Actions
A new getRecordCreator extension point function allows you to modify the record creator value that’s used to fetch the user on which to base the Insight Panel User Actions.
Disable Coveo for ServiceNow’s built-in work notes
To avoid multiple work note entries, you can now disable Coveo for ServiceNow’s built-in work notes feature when using a ServiceNow business rule for work notes.
March 2023 release (23.1.3)
Customize the search token request body
A new getSearchTokenRequestBody extension point function allows you to customize the payload when generating a search token from the Coveo Insight Panel search interfaces in ServiceNow.
Specify fields that trigger a query for the Insight Panel
When using the Coveo Insight Panel in a CSM workspace or a standard form in ServiceNow, a new getFieldsToInclude extension point function allows you to trigger a query to Coveo, and subsequently update the Insight Panel, only when certain fields are edited.
By default, editing the content of any form field triggers a query to Coveo.
Support for ServiceNow Utah
Coveo for ServiceNow supports the ServiceNow Utah release.
Software updates
The following table lists software updates for the March 2023 release (23.1.3).
| Issue | Description |
|---|---|
SVCINT-2117 |
The |