Coveo Merchandising Hub

This is for:

Merchandiser

The Coveo Merchandising Hub (CMH) is a platform designed to help merchandisers manage product discovery. It leverages native Coveo technology and services with merchandisers in mind. The CMH is distinct from previous merchandising hubs, offering a suite of new capabilities, enhanced control, and reporting features necessary for the successful operation of search, listing pages, and recommendations. This platform diverges in both visual and functional identity from other Coveo UIs, a deliberate choice to provide a unique, merchandiser-centric experience that will continue to evolve.

What you can manage with the Merchandising Hub:

  • Search manager: Currently available with more enhancements on the way, this feature provides control over the results returned for specific queries, ensuring that customers can find exactly what they’re looking for with ease.

  • Product listings manager: Allows for intuitive management of product listing pages, giving you the power to customize and optimize how products are presented to your customers.

  • Recommendation manager (coming soon): This will allow for AI-driven optimized product recommendations based on where the recommendation slots are used, further enhancing the shopping experience and driving sales.

Requirements

To fully embrace the capabilities of the CMH, consider the following requirements and recommendations:

  • Implementation of Coveo via Commerce API: Clients must integrate Coveo into their storefront UI using the Commerce API, either directly through the API or through the derived Headless and Atomic library, providing a flexible approach to adoption based on your existing infrastructure.

  • Event Protocol using Relay: While not mandatory, implementing Relay as the event protocol for sending usage analytics data to Coveo is recommended. The Event Protocol is designed to work seamlessly with the new Commerce API, facilitating a smoother implementation process and enhancing the analytics capabilities of your platform.

Refer to the Coveo Merchandising Hub implementation guide for integrating the CMH into your Coveo for Commerce setup.

Tip

For those migrating or integrating anew, it’s recommended to start with product listing pages, proceed with search functionalities, and finally integrate product recommendations.

The login presented in the CMH is shared with the Coveo Administration Console, meaning that logging in one will automatically log the user in the other, as long as the merchandiser permissions are enabled.

To navigate from the Coveo Administration Console to the CMH, in the top left navigation bar, click on the drop down and select Merchandising Hub.

Admin console to merch hub app switcher

To switch back to the Coveo Administration Console from the CMH, in the bottom left navigation bar, select Administration console.

Merch hub to Admin console app switcher

Coveo Experience Hub

The previous merchandising hub version, known as the Coveo Experience Hub, built by Qubit, will continue to provide support for existing clients but will but no longer offer any ongoing innovation. Existing clients using the Experience Hub will be required to migrate to the Commerce API and the new Event Protocol in order to leverage the advantages of the CMH. A specific migration path is available for those looking to transition from the Experience Hub to the CMH.

Required privileges

You can assign privileges to allow access to specific tools in the Coveo Administration Console. The following table indicates the privileges required to view or edit Merchandising Hub. See Manage privileges and Privilege reference for more information.

Actions Service Domain Required access level

View the Coveo Merchandising Hub

Commerce

Merchandising Hub

View

Content

Fields

Sources

Organization

Organization

Edit the Coveo Merchandising Hub

Commerce

Merchandising Hub

Edit

Content

Fields

Sources

Content

Source metadata

View

Organization

Organization