Can’t see values when using an existing field in a facet

In this article

Symptoms

When adding a facet to a search page, you ensure the following:

  • The field you have chosen exists in your index and has also been indexed by Coveo.
  • The search interface where you added the facet returns results for the specified field.

However, the facet appears empty, as displayed in the following image:

Cause

This usually happens when the Facet option hasn’t been set for a field.

Resolution

Set the Facet option for the specified field in the Coveo Administration Console (see Add or edit a field).