Can’t See Values When Using an Existing Field in a Facet

Salesforce Ecommerce Service & Support Workplace Developer System Administrator Product Documentation
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Symptoms

When adding a facet to a search page, you ensure the following:

  • The field you have chosen exists in your index and has also been indexed by Coveo.
  • The search interface where you added the facet returns results for the specified field.

However, the facet appears empty, as displayed in the following image:

Cause

This usually happens when the Facet option hasn’t been set for a field.

Resolution

Set the Facet option for the specified field in the Coveo Administration Console (see Add or Edit a Field).

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