- Free Edition General Troubleshooting Steps
- Search Interface Does Not Return the Expected Results in the Coveo for Salesforce Pro or Enterprise Edition
- Enabling the Interface Editor in Your Salesforce Organization
- Coveo Search Page Fails to Load After Upgrade
- Insight Panel Refuses to Display
- Unable to Install the Coveo Lightning Component for Community Cloud
- Something Went Wrong Message When Selecting a Value in the Created By Facet
- Error When Adding or Accessing Coveo Components in a Lightning Community
- Error While Performing JWT Flow for the Requested User When Using Customer Community or Portal User With the Coveo for Salesforce Free Edition
- Filtering on NetworkScope Returns UnsupportedQueryExpressionException
- Getting a MALFORMED\_SEARCH Error When Selecting a Tab With the Coveo for Salesforce Free Edition
- Cannot See Values When Using an Existing Field in a Facet
- Unknown Page for the Current Site Configuration Error With Coveo Lightning Components
- Coveo Object Unavailable in Lightning Component
- The Feature is Not Activated for Your Organization
- The Search Token is Invalid in the Health Check Page
- An Unexpected Error Has Occurred In the Coveo Health Check Page After Deleting Coveo Cloud Organization
- Uncaught-DOMException-Failed-to-read-the-'responseText'-property-from-'XMLHttpRequest' Error Message When Using a Component
- Infinite Loading When Trying to Preview a Document in a Quick View
- The Source Access Token is Invalid
Infinite Loading When Trying to Preview a Document in a Quick View
After upgrading to Coveo for Salesforce 3.16, the document preview never stops loading and you cannot see the page Quick view.
This issue arises when two Quick view components are found in the same result template after your integration package update. The
CoveoSalesforceQuickview component replaces the
CoveoQuickview component, but you cannot insert both of them in the same result template.
You have to select only one Quick view component (
CoveoQuickview) for each result template. You need to remove the other component in your Visualforce Component page:
- In Setup, search for and select Visualforce Component.
With Salesforce Lightning With Salesforce Classic Under Platform Tools, select Custom Code > Visualforce Components. Under Build, select Develop > Visualforce Components.
- Next to your component, click Edit.
- Search for your Quick view component and replace every
Quickviewwith the selected one.