Query extension samples

This is for:

Developer

In this article

Service and support

Here are some sample use cases for query extensions.

Service and support

The following samples would be used in a Coveo for Salesforce Insight Panel.

Next issue avoidance

Returns parent cases of related cases:

(NOT @syssfid=={!>id})
(NOT @syssfcaseid=={!>id})

{{relatedCases = @objecttype=="Case" $some(keywords: '{!>Subject}', match:1) @sfparentcasenumber $correlateResultSet(resultSet: @syssfid=={!Id}, field: '@sysconcepts', maximumValues: '25', modifier: '1000')}} 

$valuesToResultSet(values: $valuesOfField(field: '@sfparentcasenumber', resultSet: {{relatedCases}}), field: '@sfcasenumber')

	Get the parent cases.
	Extract the parent cases from the related cases.

Returns knowledge docs related to parent cases of related cases:

(NOT @syssfid=={!>id})
(NOT @syssfcaseid=={!>id})

{{relatedCases = @objecttype=="Case" $some(keywords: '{!>Subject}', match:1) @sfparentcasenumber $correlateResultSet(resultSet: @syssfid=={!Id}, field: '@sysconcepts', maximumValues: '25', modifier: '1000')}} 

{{parentCases = $valuesToResultSet(values: $valuesOfField(field: '@sfparentcasenumber', resultSet: {{relatedCases}}), field: '@sfcasenumber' )}} 

$some(keywords:$removeStopWords(keywords:$anyKeywords(keywords:$valuesOfField(field: '@title', resultSet: {{parentCases}}))))

	Extract related cases.
	Extract parent cases of related cases.
	Find some relevant knowledge.