Coveo for Salesforce Product Lifecycle

Coveo for Salesforce is an evolving solution that’s continuously delivering new features and improvements. This high velocity of innovation combined with the ever-changing Salesforce ecosystem means that some legacy frameworks, methods, or features must be deprecated.

Product Lifecycle

The following sections describe the official product lifecycle of Coveo for Salesforce package versions and components.

  • As of January 1, 2021, all Coveo Lightning components no longer support Microsoft Internet Explorer 11. This change applies to all versions of the Coveo for Salesforce package. For information on supported browsers, click here.

  • The End of Life (EOL) date for the Coveo for Salesforce Free Edition (Deprecated) is December 31, 2021. On this date, all free organizations will be deleted.

Package

The latest version of the Coveo for Salesforce package can be downloaded from the Salesforce AppExchange. Links to older versions are available in the Coveo for Salesforce release notes, but support is limited as stated below, and as provided under the Coveo Support and Service Level Policies.

Version number Release date Development end date1 Bug fix end date2 Support end date3
Coveo for Salesforce V4 April 2020 - - -
Coveo for Salesforce V3 May 2018 April 2020 April 2023 or next major release April 2023 or next major release
Coveo for Salesforce V2 July 2015 May 2018 April 2020 April 2020
Coveo for Salesforce V1 January 2013 July 2015 July 2015 July 2015

Lightning Components

Lightning components may be deprecated due to lack of support with certain aspects of the Salesforce platform (e.g., Lightning Locker compliance, evolution in component framework, etc.)

Component Release date Development end date1 Bug fix end date2 Support end date3
CaseCreation May 2018 March 2020 March 2020 October 2020
SearchBox May 2018 March 2020 March 2020 October 2020
Search May 2018 March 2020 March 2020 October 2020
Base May 2018 March 2020 March 2020 October 2020

Definitions

Development End Date

There are no more features or improvements for that version after the development end date. New Salesforce releases after this date are no longer tested and supported with the listed package version or component.

Bug Fix End Date

Major bug fixes are added to the latest official release of the version until the bug fix end date. At the bug fix end date, the documentation is archived and made available in the Archived Content section. The documentation is no longer searchable on our public search.

Support End Date

After the support end date, Coveo Support asks the user to upgrade before offering any support.

End of Life (EOL) Date

The date at which the feature or product will be removed from the Coveo Platform and/or the Coveo for Salesforce package. On this date, all instances of the said feature or product will be deleted.

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