Ignoring domain information

This is for:

In some cases, a ServiceNow source and its associated security identities may show an error in the Activity Browser (platform-ca | platform-eu | platform-au) relating to a missing domain table.

This error occurs when the ServiceNow instance is not using domain separation, but a value other than Global exists in the sys_domain field of a record in ServiceNow. This can happen, for example, if domain separation was used in the past and is then disabled without setting Global as the value for the sys_domain field in the records.

To resolve this error, enable the DisableDomainSeparationPermissions parameter in both the ServiceNow source and ServiceNow security provider.

Leading practice

It’s good practice to test any changes in a non-production environment first.
Before making any changes to the JSON configuration, Coveo recommends that you save a copy of the original configuration to ensure that you can revert your changes if needed.

To enable the DisableDomainSeparationPermissions parameter

On the Security Identities (platform-ca | platform-eu | platform-au) page, select your ServiceNow security provider, and then click More > Edit JSON in the Action bar.
In the JSON configuration panel, add the following parameter to the Parameters section of the JSON:
```
"DisableDomainSeparationPermissions": {
  "sensitive": false,
  "value": "true"
},
```
Click Save.
On the Sources (platform-ca | platform-eu | platform-au) page, select your ServiceNow source, and then click More > Edit configuration with JSON in the Action bar.
In the JSON configuration panel, in the Parameters section, set the value of the DisableDomainSeparationPermissions parameter to true as follows:
```
"DisableDomainSeparationPermissions": {
  "sensitive": false,
  "value": "true"
},
```
Click Save and rebuild source to apply your changes.