Coveo for ServiceNow 2025 releases

This page presents the 2025 Coveo for ServiceNow release notes.

August 2025 release (25.2.5)

Software updates

The following table lists software updates for the August 2025 release (25.2.5).

Issue Description

SFINT-6186

Fixed errors that were logged when loading a Coveo Insight Panel in a ServiceNow UI16 interface.

June 2025 release (25.2.3)

Support for ServiceNow Yokohama

Coveo for ServiceNow supports the ServiceNow Yokohama release.

Proof Key for Code Exchange (PKCE) security extension

For increased security, Coveo for ServiceNow now uses the Proof Key for Code Exchange (PKCE) security extension as part of the OAuth 2.0 authorization flow.

Software updates

The following table lists software updates for the June 2025 release (25.2.3).

Issue Description Documentation

SFINT-6055

Resolved an issue in ServiceNow whereby an integrated Hosted Insight Panel wouldn’t load. This was because the Hosted Insight Panel interface wasn’t yet built using the Coveo Insight Panel Builder. In this case, ServiceNow now loads the Hosted Insight Panel interface using the default configuration.

Integrate a Hosted Insight Panel

SFINT-6136

Fixed an issue in the Coveo for ServiceNow Setup page in ServiceNow (Coveo > Configure). US East is now once again the default Coveo platform region when linking to a Coveo organization.

Install the application

April 2025 release (25.1.5)

Support for Coveo Atomic search boxes, search pages, and Hosted Insight Panels

Coveo for ServiceNow now supports Coveo search pages, Coveo standalone search boxes, and Coveo Hosted Insight Panels that leverage the Coveo Atomic library.

New Coveo Atomic Search Page and Coveo Atomic Searchbox widgets in the ServiceNow Service Portal Designer let you add Coveo search interfaces that were built using the Coveo Atomic library.

A new Coveo Hosted Insight Panel component lets you add a Coveo Hosted Insight Panel, which was built using the Coveo Atomic library, to a ServiceNow record, such as a support case or an incident report.