Configure and Activate Coveo for Sitecore Using the User Interface

After installing Coveo for Sitecore, it must be configured and activated. The following steps let you link your Sitecore instance to a Coveo organization and to perform indexing configurations.

In some circumstances, for example in multi-server setups, you may prefer activating Coveo for Sitecore using PowerShell.

To configure and activate Coveo for Sitecore using the Command Center

  1. For Sitecore 7.2 instances only, perform the activation prerequisites that apply to that version of Sitecore.

  2. In the Coveo for Sitecore Configuration dialog, click Activate Coveo for Sitecore Package.

    You can also reach the Coveo for Sitecore Activation page at http://<INSTANCE_HOSTNAME>/coveo/command-center/index.html, where <INSTANCE_HOSTNAME> is replaced by your Sitecore instance name­.

    Command Center Activation
  3. Click Log In.

  4. Follow the instructions shown on screen to log in to Coveo using your preferred identity provider.

    • If you already have access to one or several Coveo organizations, a screen with the Select your organization section similar to the following will appear:

      Activating Existing Organization
    • If you don’t have access to a Coveo organization, a screen with the Select your organization section similar to the following will appear:

      Activating New Organization
  5. Select or create your Coveo organization.

    • To select an existing organization

      1. In the Select your organization section, select the Existing tab.

      2. Select the desired organization from the drop-down.

        You can only link to an organization in which you’re a member of the Administrators group.

        The flag next to the organization name indicates the region the organization data is hosted in. The flag tooltip provides further details on the organization data residency location.

        Image of Select Organization drop-down with region flags
    • To create a new organization

      1. In the Select your organization section, select the Create New tab.

        Creating a new organization
      2. In the Organization Name field, type the name you want for your Coveo organization.

        • While you can always change your organization display name later in the Coveo Administration Console under Settings > Organization > Profile, be aware that the original name value you specify when creating an organization will forever be part of the unique and permanent ID of that organization.

        • Organizations created through Coveo for Sitecore are hosted in the us-east-1 region.

      3. Select the Organization Type that matches your needs (see Entitlement Comparison (Coveo for Sitecore)).

        For a local development environment, select the Test organization organization type.

      4. Coveo for Sitecore (December 11, 2020) In the Organization Region drop-down, select the data residency region that best suits your needs.

  6. Coveo for Sitecore (December 11, 2020) In the Index Sitecore Content section, use the Index Sitecore content check box to specify whether you want to index your Sitecore instance content.

    Index Sitecore content option
    • For details about the Index Sitecore content option, refer to the shaded text area below the check box.

    • The options in the Configure options section are only relevant if Index Sitecore content is selected. The Configure options section is hidden otherwise.

  7. If you selected Index Sitecore content, in the Configure options section, specify your Sitecore instance indexing-related configurations.

    Configure Options panel

    Further details for each option are provided below:

    • Index permissions: Lets you select whether to index Sitecore permissions on the documents. When permissions aren’t indexed, all indexed documents are available to anonymous users. When permissions are indexed, a security provider is created in Coveo to ensure user access to documents follows Sitecore permissions. If your site contains secure content, we recommend that you index the permissions.

    • Body indexing: Lets you select whether the rendered HTML should be indexed.

    • Farm configuration: Lets you specify a farm name to create coherent names for resources, such as sources and security providers.

    • Sitecore credentials: Lets you specify the Sitecore account (domain\username) responsible for crawling the items and expanding permissions (see Sitecore Credential Usage in Coveo for Sitecore).

    Create a dedicated Sitecore admin user for Coveo and use it in the activation steps. Assigning a dedicated user to Coveo for Sitecore will prevent lock-down issues.

    • Coveo for Sitecore 5 (April 2019) If you don’t specify a domain in the User name field, Coveo for Sitecore assumes the user is a member of the sitecore domain.

    • The password entered on this screen is encrypted and saved in the Coveo.SearchProvider.Custom.config.example file.

      Coveo for Sitecore (May 2019) An encryption key is automatically created in the core database of your Sitecore instance.

      Coveo for Sitecore (May 2019) An encryption key is automatically created in the core database (for Sitecore versions up to 9.0 inclusively) or the web database (for Sitecore versions 9.1 onwards) of your Sitecore instance.

  8. Click Activate.

    Allow 15 to 30 minutes for your Coveo organization to be provisioned.

    At activation, the .config.example files below are renamed.

    • Coveo.CloudPlatformClient.Custom.config.example to Coveo.CloudPlatformClient.Custom.config

    • Coveo.SearchProvider.config.example to Coveo.SearchProvider.config

    • Coveo.SearchProvider.Custom.config.example to Coveo.SearchProvider.Custom.config

    • Coveo.SearchProvider.Rest.config.example to Coveo.SearchProvider.Rest.config

    • Coveo.SearchProvider.Rest.Custom.config.example to Coveo.SearchProvider.Rest.Custom.config

    • Coveo.UI.Controls.config.example to Coveo.UI.Controls.config

    • Coveo.UI.Components.ExperienceEditor.config.example to Coveo.UI.Components.ExperienceEditor.config

    For Sitecore 7 and 8 versions, these configuration files are located under <SITECORE_INSTANCE_ROOT>\Website\App_Config\Include\Coveo.

    For Sitecore 9 and 10 versions, these configuration files are located under <SITECORE_INSTANCE_ROOT>\App_Config\Modules\Coveo, except the *.Custom.config files which are located under <SITECORE_INSTANCE_ROOT>\App_Config\Include\Coveo.

    When a Coveo trial organization has been idle for some time, it’s paused automatically. If you have selected an existing organization that has been idle for a while, the following dialog box will be displayed:


    You can click Resume in the dialog box to resume using your organization.

    You can also reactivate your organization through the Coveo Administration Console, in the notification center.

  9. Depending on your Sitecore revision, there may be some lines that you want to uncomment in the Coveo.SearchProvider.Custom.config file. Scan the file for any relevant section. For example, you may want to uncomment the <field fieldName="culture"> element.

    It’s important that you only modify the .Custom.config files. Modifying the .config files may lead to unexpected bugs during updates.

  10. For Sitecore 9 and 10 instances only, changes to your Web.config file are required to ensure that requests targeting the REST endpoint can handle special characters.

  11. Restart the Sitecore client.

  12. If you’re using the web database, publish the master database, as items created by Coveo for Sitecore need to be replicated to the web database as well.

Sitecore on Azure

Azure’s Web Application Firewall (WAF) may block Coveo query network calls that trigger OWASP rules. You might need to disable or customize Azure WAF rules to allow Coveo for Sitecore network calls (see Azure Web Application Firewall triggered rules block Coveo for Sitecore’s communication on Content Delivery servers).

What’s Next?

When installing Coveo for Sitecore in a Sitecore configuration with several Content Management (CM) and Content Delivery (CD) hosts, see the Coveo for Sitecore Scaling Guide.

Otherwise you can return to the Coveo for Sitecore Deployment Guide.

What's Next for Me?