Coveo for ServiceNow 2022 releases

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Developer System Administrator

This page presents the 2022 Coveo for ServiceNow release notes.

December 2022 release (22.2.1)

Add the Insight Panel to a CSM Configurable Workspace interface

You can now add the Coveo Insight Panel to a CSM Configurable Workspace interface in ServiceNow. The Insight Panel provides agents with a Coveo-powered search interface and proactive content recommendations directly in the record they’re working on.

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Insight Panel in a Configurable Workspace | Coveo for ServiceNow

April 2022 release (22.1.9)

Support for localized strings in the Coveo JavaScript Search Framework

Coveo for ServiceNow search interfaces now leverage the default localized strings in the Coveo JavaScript Search Framework. This works by default if your ServiceNow language ID matches the language culture file key in the Coveo JavaScript Search Framework. If not, you can use the new getJsUiCultureMap extension point function to map to the appropriate language culture file.

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Support for ServiceNow San Diego

Coveo for ServiceNow supports the ServiceNow San Diego release.

Software updates

The following table lists software updates for the April 2022 release (22.1.9).

Issue Description

WORK-1101

Fixed an issue in the Coveo Insight Panel whereby removing a previously selected filter using the "X" in the filter breadcrumbs caused a new record form page to appear instead of removing the filter.