Cloud V2 for Administrators
- New Features
- Searching with Coveo Cloud
- Administration Console
- Management of Security Identities and Item Permissions
- Coveo Cloud V2 SAML SSO
- Troubleshooting Querying Issues
- IPs to Whitelist
- Coveo Index Items
- Supported File Formats
- Indexing by Reference
- About the Coveo Cloud HIPAA Platform
- Coveo Machine Learning
- Security FAQ
- Application Control Change Process
IP Addresses to Whitelist
If your environment restricts communications by allowing only known IP addresses, you need to whitelist the Coveo Cloud IP addresses. This is however optional to use Coveo Cloud.
Inbound communication with Coveo Cloud takes place when the Coveo cloud-based crawlers access your on-premises content to index it.
The following are typical cases in which you need to whitelist Coveo Cloud IP addresses:
In Salesforce, when you use trusted IP ranges to restrict access to your organization (see Set Trusted IP Ranges for Your Organization).
In Sitecore, when you use Coveo for Sitecore 4.0 prior to the October 2016 release (4.0.450) with Coveo Cloud.
Production environment IP addresses
The following IP addresses are used by Coveo Cloud V2.
(For Coveo HIPAA organizations only) The following IP addresses are used by the Coveo HIPAA Cloud Platform.
If the IPs are not whitelisted, you will see error codes such as
SALESFORCE_UNABLE_TO_AUTHENTICATE_IP_RESTRICTEDfor Salesforce sources.
(Optional) In some cases, you may also have to restrict the list of IP addresses with which your server can communicate with Coveo Cloud V2. If you use the Push API or the Coveo On-Premises Crawling Module, or if your server needs to perform queries, whitelist all IP address ranges that are associated with CloudFront edge servers and all ranges from region
us-east-1 in the following list (see Push API and Coveo On-Premises Crawling Module):