In an existing dashboard, in the top right corner, access the Edit mode by clicking Edit.

In a section, click Add card to section to access the Add a Card dialog.

In the Add a Card dialog:

1. Select Trend.

   You can create a trend comparing the number of queries by country in the last week with the query count in the current week.

   

   When hovering over the [Metric Name] Trend value, a tool tip showing the metric value for the two compared periods appears.

2. In the first input, enter a meaningful Card title.

   When you leave the box empty and save the dashboard, the card title will be [Selected_Metric] per [Selected_Dimension].

   Query count per Country

   Query Count by Country Trending up This Week

3. Under Dimension and Metric, click the drop-down menu, and then select one dimension and one metric to be shown in the trend table:

   The Country dimension and the Query Count metric.

   • Click the links (Search, Click and Custom) to quickly browse dimensions and metrics by event type, and then select the one(s) of your choice (see Usage Analytics Dimensions and Usage Analytics Metrics).

     OR

   • Click All, and then use the Filter box to find and select the dimension and the metric of your choice.

4. In the Advanced Settings section:

   • (Optional) Click the Add filter icon (), and then create one or more dimension and/or metrics filters (see Adding Dimension and Metric Filters in Usage Analytics Cards).

   • In the Value destination link and Header destination link boxes, set destination links when clicking table values or title (see Setting Destination Links On Card Title and Values).

   • (Optional) Select the following options: Column header, Row count column and Metric value.

     • When you select the Column header option, the selected dimension and metric names appear in the table header.

     • When you select the Row count column option:

       • (if the Column header option is selected) the number of different results appears in parentheses next to the dimension name, for the selected date interval and filters.

         

       • (if the Column header option is not selected), the row number appears next to the dimension value.

     • When you select the Metric value option, a column in the trend table is added to display the values of the selected metric for the specified period.

   • Under Trend to display, select the change to be displayed in value (Delta type) or % (Percent type).

   • Select how the trend values or % are sorted in the table by clicking the Sort by drop-down menu, and then selecting one of the following options: Metric value, Change %, or Change absolute %.

     • When you select the Metric Value, the value of the metric for the selected period is used to sort.

     • When you select the Change %, the change in value or % between the compared periods is used to sort.

     • When you select the Change absolute %, the negative sign of value or % change between the compared periods is ignored when sorting.

       A % change of –20% is considered a % change of 20%.

   • Select the Sort direction to be Ascending or Descending.

     When you sort by absolute change, this option has no specific effect on values that were originally below 0.

   • When you report on a custom event and on a search or click event (you added a filter or selected a dimension or metric related) at the same time, or on an all event type metric or dimension (e.g., Unique User IP and Browser), choose to Create a relation using the Last search or the Visit between the event types.

   It is recommended to select Last search in situations where the last query performed by the user is the reason why he did the custom event.

   In Salesforce, when an agent attached a result to a case (caseAttach), the last query he made gave him the results he used to do the custom event.

   On the other hand, it is recommended to select Visit in situations where all the queries performed by the user during the visit did not resolved his matter.

   When one of your clients creates a case (caseCreate), he more often than not tried to get the information he needed by querying on the subject of his matter before doing the custom event. You can then use these queries to create knowledge base article(s) and thus fill the content gap.

   • The Create a relation using parameter has no effect when you report only on search and click events.

   • Last search links each custom event to the query immediately preceding (if any) and Visit links each custom event to all queries performed during the user visit in which the custom event happened.

5. Click Add Card.

   In the trend table, relevance metrics (Relevance Index, Average Click Rank, and Click-Through) values (if any) have a color that represents if the value is good (green), neutral (black), or bad (red) depending on predefined thresholds (see Reviewing and Managing Usage Analytics Explorers).

Back in the dashboard, in the top right corner, click Save.