A tracking ID is a unique identifier used to differentiate and categorize Coveo Usage Analytics (Coveo UA) data between distinct experiences or website properties within a client’s organization. Similar to the organization ID which identifies the organization itself, the tracking ID points to sections within the digital experience, creating a way to bucket events belonging to different user experiences.
In a user journey, all events should be tied together for consistency and for accurate data analytics. The tracking ID is therefore the common thread that connects all user actions within a single experience, facilitating the process of analyzing the data including user behavior and preferences.
A single user journey can’t span multiple tracking IDs, and UA data is segregated by tracking ID. Therefore when you analyze metrics like clicks, or conversions, the Advanced Reports will show them separately for each tracking ID.
It can be adapted to different setups, including but not limited to variations in languages, regions, and business strategies.
Single vs. multiple tracking IDs
One tracking ID can span across various locales and/or top-level domains, while multiple tracking IDs can be used for a single top-level domain.
Your website includes translated pages where each one contains the same core content. Each page is assigned the same tracking ID since the context remains the same regardless of language.
You have separate web properties that cater to North American and Asian audiences. Each property is therefore assigned its own tracking ID since the content differs from one property to another.
When deciding between using single or multiple tracking IDs, you must consider the following:
An ecommerce ordering and checkout process can’t span more than one tracking ID, because it represents a single journey.
A service episode can’t span more than one tracking ID, because it represents a single journey even though it may cross different top-level domains.
We recommend using different tracking IDs in the following scenarios: