Review trends in Coveo for Commerce Advanced Reports

This is for:

Business Analyst System Administrator

On the Advanced Reports (platform-ca | platform-eu | platform-au) page of the Coveo Administration Console, you can access the commerce dashboards. These dashboards contain metrics that help you better understand the performance of your Coveo-powered commerce site and how it’s affected by your Coveo implementation. With the required privileges, you can use these dashboards to analyze the role that each metric plays in contributing to the total revenue.

Access the dashboards

On the Advanced Reports (platform-ca | platform-eu | platform-au) page, you’ll see several dashboards listed for your Coveo organization.

Click one of the following dashboards, and then click Open:

Set date intervals to review data comparison

When reviewing data in the Overview dashboard, you can use the date picker to compare data trends between different periods.

Advanced dashboard date picker | Coveo for Commerce

  1. In the upper-right corner of the dashboard, click the first date picker to select the date range corresponding to the period you want to review, and then click Apply.

  2. In the second date picker, select the date range corresponding to the period you want to compare to the first one, and then click Apply.

Add filters to refine view

You can use the filter feature to filter the data displayed in the dashboard by available tracking ID or device category.

Advanced dashboard filter | Coveo for Commerce

  1. In the upper-left corner of the dashboard, depending on whether you want to add a tracking ID or device category filter, click either Filter by tracking ID or Filter by device category.

  2. Select a value.

Discrepancies between reports

Figures shown for metrics in the Commerce Advanced Reports may differ from those for the same metrics in the Reports (platform-ca | platform-eu | platform-au) page of the Coveo Administration Console and Coveo Merchandising Hub (CMH) reports, because each report type applies different filters and processing rules.

Behavior Administration Console reports Commerce Advanced Reports CMH Overview CMH Search manager reports

searchboxAsYouType in query counts

Included

Included

Included

Excluded

searchboxAsYouType in revenue attribution

Included

Included

Included

Excluded

searchboxAsYouType in clickthrough rate

Included

Excluded

Excluded

Excluded

searchboxAsYouType in average click rank

Included

Excluded

Excluded

Excluded

Query case normalization

Case-sensitive

Case-insensitive

Case-insensitive

Case-insensitive

Timezone

UTC

Browser timezone

Browser timezone

Browser timezone

The main drivers of discrepancies between report types are:

  • searchboxAsYouType event handling: Report types differ in whether they count search events where the event cause is searchboxAsYouType:

    • Administration Console reports include these events in all metrics.

    • Commerce Advanced Reports and Coveo Merchandising Hub (CMH) Overview reports include them in search counts and revenue, but exclude them from clickthrough rate and average click rank to avoid diluting click-based metrics with product suggestion events.

    • Coveo Merchandising Hub (CMH) Search manager reports exclude them from all metrics to remove noise from product suggestions.

      This means Search manager reports show lower search counts and revenue than other report types. If your implementation includes product suggestions in the search box, revenue may also differ between Coveo Merchandising Hub (CMH) Overview and Search manager reports.

  • Query case normalization: Commerce Advanced Reports and Coveo Merchandising Hub (CMH) reports normalize queries to lowercase, so "shoes", "Shoes", and "SHOES" are counted as one query. Administration Console reports may count them separately.

  • Timezone: Administration Console reports use UTC. Commerce Advanced Reports and Coveo Merchandising Hub (CMH) reports use the browser’s local timezone, which can shift daily totals near day boundaries.

Required privileges

As with any other Coveo Administration Console feature, you can only access the Advanced Reports (platform-ca | platform-eu | platform-au) page if you have the privileges to do so.

If you don’t have the following privileges, anyone from the Administrators built-in group can grant them to you:

Action Service - Domain Required access level

View Advanced Reports

Analytics - Analytics data

Analytics - Reports

Analytics - Dimensions

Analytics - Named filters

Organization - Organization

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