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Troubleshooting
- Using the Debug Panel
- Supported Browsers
- Using Two Versions of jQuery in the Same Page
- Identifying the Version
- Enabling Debug Information in the REST Queries
- Using the Relevance Inspector
- Using With the On-Premises Search API
- CORS Errors
- Preventing Queries Without Keywords
- Why Are Result Counts Inaccurate With Folding Enabled?
- Why Are Some Child Items Not Folded?
- Preventing Tab Captions From Being Cut Off
Supported Browsers - Coveo JavaScript Search Framework
The Coveo JavaScript Search Framework V1 and V2 support the following browsers:
| Browser | Supported browser versions | |
|---|---|---|
| Search interface | Interface Editor | |
| Internet Explorer |
11, Edge |
11, Edge |
| Google Chrome | Latest stable and previous major version | |
| Mozilla Firefox | Latest stable and previous major version | |
| Safari | Latest stable (on OS X and iOS, but not on Windows, as it is no longer supported by Apple) | |
When using Internet Explorer (IE), if an Access denied error appears in the console while the Coveo Javascript Search Framework is trying to access another SSL site in a domain other than the origin (CORS), verify that your trusted sites are properly configured in the IE security options.
To do so in IE 11:
- Click on the gear icon in the upper right corner of the window.
- Select Internet Options.
- Select the Security tab.
- Click the Trusted Sites icon, then click the Sites button.
- Add the URL of your search page (make sure you use HTTPS), as well as https://platform.cloud.coveo.com.
- Delete cookies, clear browser cache, and restart IE.
Rather than using this workaround, a better alternative is to upgrade to the latest version of Microsoft Edge.
The Coveo JavaScript Search Framework supports the following mobile OS:
| Mobile Operating System | Supported Versions |
|---|---|
| Safari / iOS | Latest stable and previous major version |
| Chrome / Android | Latest stable and previous major version |
| Chrome / iOS | Latest stable and previous major version |