This Coveo for Zendesk integration enables agents and end users to search for content relevant to the ticket context with added speed and efficiency. Depending on the service used, either Zendesk Support or Guide, the Coveo integration uses different components such as the Insight panel and the search page service to bring relevant data to the forefront.

Create a Zendesk Source

To begin the installation procedure, you must first create a Zendesk source in your Coveo organization so that agents and end users can view indexed items in recommendations.

Select Applicable Integration

Once you’ve added a Zendesk source in your Coveo organization, you’re ready to begin the integration procedure.

Select one of the following procedures:

Zendesk Support

Zendesk Guide