Plural and singular searches

This is for:

Developer

In the context of commerce search, you may notice discrepancies in the search results returned for a specific term when queried in its singular versus plural form.

Example

As a user of a Coveo-powered ecommerce website, you want to shop for various types of plants.

When you enter plant in the search box, you noticed that the returned results are products containing the plant keyword in their title.

These products are mostly plant accessories, such as pots and stands.

You then search once more by entering plants in your {query}, which now returns actual plants.

The discrepancies between the returned results are often caused because the query searches the index for exact matches in the terms contained in both the product’s body and category field.

In the previous example, the first query searched the index for items containing the plant term, which are mostly plant accessories. It also searched for the plant category, which doesn’t exist in your index. Plants and plant accessories are rather categorized in the plants category

The second query returned actual plants since it searched the index for items containing the plants keyword, which are mostly plants. It also searched the plants category, which exists in your index.

Many reasons can cause such discrepancies in the search results returned for a specific term when queried in its singular versus plural form, but here are a few things you should verify if you want singluar and plural searches to return more consistent results:

Populate item bodies

By default, the Catalog source creates an item body by using the information contained in the ec_name and ec_description fields of an item (see Standard fields reference).

Populating the content of these fields in the item’s body is crucial for queries to effectively target your items.

You can verify whether these fields are populated in your product by using the Content Browser (platform-ca | platform-eu | platform-au).

See Review item properties for instructions on how to inspect your items' fields.

Verify that the category field leverages stemming

The ec_category field is used to identify a product’s category, and must have the Stemming option enabled.

In the previous example, plants weren’t returned by the plant query because the ec_category field didn’t have the Stemming option enabled, which caused the query to search only for an exact match when targeting the field.

See About stemming for more information on how the Coveo index handles stemming.

To verify whether the category field has Stemming enabled

  1. Access the Fields (platform-ca | platform-eu | platform-au) page of the Coveo Administration Console.

  2. Find the field you use to identify your product categories (typically the ec_category field).

  3. Verify whether the Stemming option is enabled.

    stemming attribute in the Coveo Administration Console | Coveo
  4. If the option isn’t enabled, activate the option, and then click Save.

You then need to rebuild your source for the change to be effective.

Verify the query pipeline configuration

Coveo-powered commerce implementations require specific query pipeline configurations.

Refer to the Recommended query pipeline configurations to ensure your query pipeline is configured as recommended.