Understanding Coveo for Salesforce Usage Analytics

By installing Coveo for Salesforce, you have access to your own Coveo organization, where you can access the Usage Analytics coming from your Coveo components.

Coveo components can send search and custom events to the Coveo Usage Analytics service so that you can track what end users do with your search components.

Accessing Usage Analytics Reports

You can view your Usage Analytics by accessing your Coveo Cloud organization.

  • For organizations on Coveo Cloud V1, see Coveo Cloud Platform V1.

    Only some Enterprise organizations are on Coveo Cloud V1.

  • For organizations on Coveo Cloud V2, see Coveo Cloud Platform V2.

    All Free and Pro organizations are on Coveo Cloud V2, as well as Enterprise organizations created after the February Release of Coveo for Salesforce (2.38).

In the Analytics section, select

  • Reports: For an overview of all your analytics, in graph and chart form.
  • Visit Browser: For a detailed description of all events for each visit.

For more information on how to navigate and understand Coveo Cloud Usage Analytics, see Coveo Cloud Usage Analytics.

Understanding Usage Analytics Events

A usage analytics event is any user interaction with a search page, including search, click, and custom events (see Usage Analytics Recorded Events).

The act of recording a search event relies on two elements: the Cause and the Dimensions.

  • A Cause has name and a type. It is itself a Dimension.

    An example of a cause would be interfaceLoad or facetSelect.

  • A Dimension is a grouping of metadata key-value pairs principally exploited within the dashboards, reports, and explorers within the Coveo Cloud Usage Analytics pages.

    For examples of Dimensions, see Usage Analytics Dimensions.

Sending Custom Events

To learn how to send custom usage analytics events, see Adding Custom Usage Analytics Context and Events.