Adding the Create Article Button

Salesforce Ecommerce Service & Support Workplace Developer System Administrator Product Documentation

Lightning Experience

Coveo for Salesforce 3.41 (October 2019)

In your Coveo Insight Panel Lightning Component, you can add a button to create a knowledge article directly from a case.

This button can be used to create any record type.

Prerequisites

Before adding the Create Article button, please make sure to:

  1. Enable Knowledge Users

  2. Enable Salesforce Knowledge

  3. Enable Lightning Knowledge

Adding the button

  1. Access the Coveo Insight Panel Lightning Component.

  2. Access the Edit mode of the Coveo Insight Panel Lightning Component.

  3. Access the Code View tab.

  4. Insert the following code anywhere you want:

    <div class="CoveoCreateArticle"></div>
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