V3 release notes

This is for:

Developer System Administrator

To know what to look out for when upgrading from v2 to v3, see Upgrading from v2 to v3.

March 2020 maintenance release: v3.48

This release includes the JavaScript Search Framework January 2020 Release (v2.7968.18) and the JavaScript Interface Editor February 2020 Release (v1.14.4).

This summarizes the enhancements, fixed support cases, bug fixes, and known issues introduced in the March 2020 maintenance release (3.48).

To download this release of Coveo for Salesforce:

Issue number Enhancement
SFINT-2606 The default templates now leverage the new Dynamic Facets.
SFINT-2829 [Lightning Insight Panel] The CopyToClipboard result action now allows users to copy a well-formatted result to the clipboard.
SFINT-2848 The Coveo for Salesforce Free Edition no longer exists in the Coveo for Salesforce package configuration.
SFINT-2915 [B2B Commerce] The ProductMedia image media type no longer has a maximum width and height.
SFINT-2918 [AttachedResults] The component now allows users to see which results have been viewed on any Salesforce object types.
SFINT-2990 Card and table templates no longer need a data-layout attribute on their respective script template in order to work properly.
SFINT-3009 The result action menu has been refactored to provide a more intuitive user experience.
Issue number Case Maintenance case
SFINT-2957 00058722 The error message that was displayed when creating a search page for the Coveo Insight Panel no longer appears.
SFINT-2969 00058893 The error message that was displayed when creating, editing, or closing a case using the Coveo Insight Panel no longer appears.
SFINT-3002 00059121 The Table result layout in the Coveo Insight Panel now properly displays results.
SFINT-3007 00057372 The CoveoSearch component can now properly launch a query when the Back button has previously been clicked on the user browser.
Issue number Bug fix
SFINT-2847 [ViewedByCustomer] The UserAction component no longer appears in the table view.
SFINT-2890 [FullSearch] The check marks that allow users to enable options in the Coveo FullSearch component are now white.
SFINT-2916 The AttachedResults component and AttachToCase result actions now work properly in the Coveo FullSearch component.
SFINT-2941 Clicking Reset organization configuration on the configuration page no longer return an error message in the console.
SFINT-2958 [AttachToCase] You can now properly attach a native “CaseArticle” using the component.
SFINT-2960 [Safari] 404 errors are no longer displayed when opening a search page using preview mode or the Community Builder.
SFINT-2970 The error message that was displayed when implementing the Coveo Insight Panel component in a custom wrapper without mentioning the recordID and sObjectname options no longer appears.
SFINT-2971 The Standalone Searchbox component now renders properly.
SFINT-2995 The AttachToCase result action now behaves as expected when sObject list has more than one row.
SFINT-3005 Organizations that use Dynamic sources now only return Salesforce items.
SFINT-3025 [Insight Panel] The component now behaves as expected when the SearchInterface element isn’t the first element of the page configuration.
SFINT-3032 [API 39 Search] The error message that was displayed when opening the Advanced Configuration panel in the Preview mode no longer appears.
SFINT-3043 Facet selections are now kept when switching from the Coveo Insight Panel to Coveo Full Search and vice-versa.
SFINT-3046 All Coveo search components can now be edited, recreated, and deleted using the Preview Builder mode.

February 2020 maintenance release: v3.46

This release includes the JavaScript Search Framework January 2020 Release (v2.7968.16) and the JavaScript Interface Editor December 2019 Release (v1.13.5).

This summarizes the enhancements, fixed support cases, bug fixes, and known issues introduced in the February 2020 maintenance release (3.46).

To download this release of Coveo for Salesforce:

Issue number Enhancement
SFINT-2037 [Case Deflection] The component now provides an option to disable query when case fields are empty.
SFINT-2630 Facet value suggestion can be added to the Coveo Community Searchbox.
SFINT-2661 Users can configure the Insight Panel Record Fields value to follow parent relations and leverage these contextual values in Query Pipelines.
SFINT-2787 The UserActions component is supported for all Salesforce object types.
SFINT-2790 The SearchUI can initialize a Coveo Recommendation template.
SFINT-2805 The Send Email result action is supported for all Salesforce object types.
SFINT-2809 The AttachedResults component is supported for all Salesforce object types.
Issue number Case Maintenance case
SFINT-2712 00057647 Fixed an issue where multiple contextChanged search events were sent to Coveo Usage Analytics whenever a field was modified on a case in the Lightning Service Console.
SFINT-2800 00058110 [Classic Insight Panel] Fixed an issue where the result container remained empty following a successful query in Internet Explorer 11.
SFINT-2820 00058383 [Lightning Insight Panel] Fixed the filter issue that occurred in Full Search.
SFINT-2830 00058390 The Interface Editor is now usable for all 3.43 OOTB components.
SFINT-2896 00058497 The Coveo Community Searchbox navigation menu is now displayed in Internet Explorer 11.
Issue number Bug fix
SFINT-2742 The Attempt to de-reference a null object error log is no longer displayed when configuring Coveo for Salesforce when all sources are selected.
SFINT-2774 [Standalone Searchbox] Fixed selected query suggestions that was not displayed in the query summary.
SFINT-2833 [Result Action] Fixed result action components tooltips.
SFINT-2851 [ViewedbyCustomer] Fixed the Viewed by Customer icon location.
SFINT-2889 Solved an issue where clicks were sometimes not registered in the Lightning FullSearch after a page reload.

December 2019 maintenance release: v3.43

This release includes the JavaScript Search Framework October 2019 Release (v2.7219.22) and the JavaScript Interface Editor November 2019 Release (v1.12.3).

This summarizes the enhancements, fixed support cases, bug fixes, and known issues introduced in the December 2019 maintenance release (3.43).

To download this release of Coveo for Salesforce:

Issue number Enhancement
SFINT-2381 [Result Actions] Ensure the You need to provide the Salesforce QuickAction API for this component to work. error message isn’t displayed.”
SFINT-2392 Create a new template for B2B Commerce search pages.
SFINT-2519 Add the Viewed By Customer component to all the result templates.
SFINT-2570 Add a message to contact us to enable the User Actions.
SFINT-2613 Send availabilityIds directly in the search token.
SFINT-2666 Create a UI Result component to display the B2B Commerce product media.
SFINT-2724 Define a StoreFront by Search param.
Issue number Case Maintenance case
SFINT-2656 00057076 Updated jQuery to version 3.4.1.
SFINT-2677 00056593 Added a new permission set for Community Guest Users to avoid an error message.
SFINT-2685 00057333 Fixed the getIsGuestUser which throws an error when given null IDs.
Issue number Bug fix
SFINT-2426 [Result Actions] Ensured that the result actions background is totally filled in.
SFINT-2503 [Interface Editor] Ensured that single quotes in the search hub can be used.
SFINT-2632 [Standalone Searchbox] Fixed the Query Suggest option for the iPhone XR.
SFINT-2636 [Lightning Insight Panel] Ensured the dropdown menu of the Create Article button isn’t partially hidden.
SFINT-2637 [Lightning Insight Panel] Fixed the multiple buttons showing up in the Full Search page.
SFINT-2670 Ensured the Full Search page doesn’t display the old query when the query in the Lightning Insight Panel is empty.
SFINT-2671 Ensured the Clear button works when switching from the Home page to the Search page.
SFINT-2723 [Full Search page] Added the options in the Interface Editor.

November 2019 maintenance release: v3.42

This release includes the JavaScript Search Framework October 2019 Release (v2.7219.15) and the JavaScript Interface Editor June 2019 Release (v.1.11.4).

This summarizes the enhancements and bug fixes introduced in the October 2019 maintenance release (3.42).

To download this release of Coveo for Salesforce:

Major Features

Multi-Region Support

You can now reduce the search response time by using the multi-region deployment (see Multi-Region Deployments and Advanced Configuration).

Full Search Button

The Full Search is now displayed as a customizable button (see Integrating a Full Search Button in Your Lightning Insight Panel).

Minor Changes

Issue number Enhancement
SFINT-2989 Add the Multi-Region option in the advanced configuration of the Coveo for Salesforce organization (see Configuring Your Coveo for Salesforce Organization).
SFINT-2367 Create a new Search UI button to access the Full Search (see FullSearch component and Customize the Full Search button options).
SFINT-2368 [User Actions] Add icons next to the summary items.
SFINT-2470 [Recommendations] Add the debug option to the component (see Recommendation Lightning Web Component).
SFINT-2492 [AttachedResults] Add the debug option to the component (see AttachedResult Lightning Component).
SFINT-2509 [ViewedByCustomer] Add the Interface Editor to the component (see Customize the Viewed by Customer Label).
Issue number Bug fix
SFINT-2503 Ensured you can use single quotes for the search hub in the Interface Editor.
SFINT-2537 Ensured that, when creating a Pro organization, there’s no redirection error message.
SFINT-2582 Ensured the Full Search Controller passes the context properly.

October 2019 maintenance release: v3.41

This release includes the v2.7023.9 version of the JavaScript Search Framework September 2019 Release and the JavaScript Interface Editor June 2019 Release (v1.11.4).

This summarizes the bug fixes and the fixed support case introduced in the October 2019 maintenance release (3.41).

To download this release of Coveo for Salesforce:

Issue number Bug fix
SFINT-2468 Ensured the title of the buttons in the Lightning Insight Panel collapses when too long.
SFINT-2469 Ensured the Community Search component still works when the CommunityStateManager isn’t in the template.
SFINT-2478 [Recommendations] Ensured the Recommendation component works with Internet Explorer 11.
SFINT-2480 Ensured the objectTypes option works with the Create Article button.
SFINT-2486 [Lightning components] Ensured that, when the page doesn’t initialize, the Edit, Delete and Advanced Configuration buttons still work.
SFINT-2489 [Community Search] Ensured the component displays an error message when the Salesforce organization is no longer linked to a Coveo organization.
SFINT-2512 [Lightning community] Deleted the error message that pop ups when the Salesforce organization isn’t linked to a Coveo organization.
SFINT-2528 [Lightning Insight Panel] Fixed an error message in the builder.
Issue number Case Maintenance case
SFINT-2460 - Ensured the Coveo Connect header standalone search box passes the query to the main search page.

August 2019 Release (#2) - v3.39

This release includes the v2.6459.11 version of the JavaScript Search Framework July 2019 Release and the JavaScript Interface Editor June 2019 Release (v1.11.4).

This summarizes the enhancement introduced in the August 2019 maintenance release (3.39).

To download this release of Coveo for Salesforce:

Major Features

Viewed by Customer

The ViewedByCustomer component allows your agents to see, within the Salesforce Lightning console, every result which the user clicked. It’s associated to the UserActions component (for Lightning components) (see Adding the Viewed By Customer Component and ViewedByCustomer Component).

Minor Features

Issue number Enhancement
SFINT-2397 Integrate Viewed By Customer in Salesforce.

August 2019 Release: v3.38

This release includes the v2.6459.9 version of the JavaScript Search Framework July 2019 Release and the JavaScript Interface Editor June 2019 Release (v1.11.4).

This summarizes the enhancements and bug fixes introduced in the August 2019 Release (3.38).

To download this release of Coveo for Salesforce:

Major Features

User Actions

The UserActions component allows your agent to visualize every actions, such as queries or clicked documents, the user made before and after creating a case (see Add the UserActions component).

Recommendation Lightning Web Component

The Recommendation Lightning Web Component displays a predefined number of recommended results to your users, according to what they have been looking for (see Creating a Coveo Recommendation component).

Flows

The Flows are better supported, which helps you integrate existing and new Flows in your search experience.

Chatbots

There’s an Apex library that eases the use of Coveo APIs (SearchAPI and UsageAnalytics) from custom Apex, like Chatbots.

Minor Changes

Issue number Enhancement
SFINT-2151 [Lightning Insight Panel] Include the CoveoBreadcrumb by default.
SFINT-2304 Various performance improvements for non-administrator users in Lightning.
SFINT-2331 Support Indexing Flows inside Coveo for Salesforce.
SFINT-2371 Integrate the UserActions component (see Add the UserActions component and UserActions component for Lightning components.
SFINT-2462 Integrate the Recommendation Lightning Web Component (see Creating a Coveo Recommendation component and Recommendation Lightning Web Component).
Issue number Bug fix
SFINT-2356 [Result Actions] Ensured all the result action components can be edited in the Interface Editor.
SFINT-2359 Centered the AttachToCase button.
SFINT-2376 [Facet] Ensured the titles were not too bold and aligned the checkbox.
SFINT-2378 [AttachedResults] Ensured the CaseID, CaseNumber, and CaseSubject events are recorded in the Usage Analytics.
SFINT-2429 [One-Click Upgrade] Moved the Why Upgrade to Pro pop-up window in the black space of the Interface Editor.

July 2019 Release: v3.36

This release includes the v2.6549.9 version of the JavaScript Search Framework July 2019 Release and the JavaScript Interface Editor June 2019 Release (v1.11.4).

This summarizes the enhancements, fixed support cases, and bug fixes introduced in the July 2019 Release (3.36).

To download this release of Coveo for Salesforce:

Issue number Enhancement
SFINT-1427 Keep the query when launching the Full Search page from the Lightning Insight Panel.
SFINT-2217 [Lightning Insight Panel] Add a Create Article button only for Knowledge Articles (see Add the Create Article button).
SFINT-2261 [Lightning Insight Panel] Create a base Result Action component (see CoveoResultQuickAction component).
SFINT-2262 [Lightning Insight Panel] Replace the existing Result Actions with the base Result Action component.
SFINT-2279 Support parent record fields in SearchContextHandler (see Adding Parent Record Fields in SearchContextHandler).
SFINT-2314 Add metrics to evaluate the time it takes to initiate the Lightning Insight Panel and the SearchUI component (see Investigate Coveo for Salesforce performance).
SFINT-2333 [Chatbots] Add Invocable Apex classes to wrap the SearchAPI.
SFINT-2355 [Chatbots] Add Invocable Apex classes to wrap the UsageAnalytics API.
Issue number Case Maintenance case
SFINT-2342 00054406 Fixed the Action failed: CoveoV2:SearchUI$controller$executeImmediate [Value should not be null or undefined] error when opening a case in a Lightning Insight Panel.
Issue number Bug fix
SFINT-2272 [ResultActionMenu] Ensured the first item doesn’t have an extra line, when the first action item in the menu is hidden.
SFINT-2281 [Lightning Insight Panel] Ensured the filters are kept from the Lightning Insight Panel to the Full Search page.
SFINT-2286 [Lightning Insight Panel] Ensured the CaseId, the CaseNumber, and the CaseSubject are recorded while searching on the Full Search page.
SFINT-2295 [Lightning Insight Panel] Ensured the Facet Search popup isn’t hidden behind Facet section in Responsive Mode.

June 2019 maintenance release: v3.33

This release includes the JavaScript Search Framework March 2019 maintenance release (v2.5652.9) and the JavaScript Interface Editor April 2019 Release (v1.10.6).

This summarizes the enhancements and bug fixes introduced in the June 2019 maintenance release (3.33).

To download this release of Coveo for Salesforce:

Issue number Enhancement
SFINT-1405 [Lightning Insight Panel] Log a custom analytics event (analyticsActionCauseList.expandToFullUI) when opening the Full Search page from the Lightning Insight Panel.
SFINT-2158 [Lightning Insight Panel] Only attach the article in the selected language.
SFINT-2263 [Coveo Community Search] Redirect to the Search page when the query in the Coveo Standalone Searchbox is empty.
Issue number Bug fix
SFINT-2245 [Lightning Insight Panel] Fixed and alignment issue with the Quickview and Attach to case icons and ensured the search box, facet, and pager work when returning to the Agent console from the Full Search page.
SFINT-2254 [Lightning Insight Panel] Fixed an alignment issue with the icon and the Full Search text.

May 2019 maintenance release: v3.31

This release includes the v2.5652.11 version of the JavaScript Search Framework March 2019 Release and the JavaScript Interface Editor April 2019 Release (v1.10.6).

This summarizes the bug fix introduced in the May 2019 maintenance release (v3.31).

To download this release of Coveo for Salesforce:

Issue number Bug fix
SFINT-2193 [Agent Panel] Fixed issue where horizontal width was reduced when search only returned one result.

April 2019 maintenance release: v3.30

This release includes the v2.5652.9 version of the JavaScript Search Framework March 2019 Release and the JavaScript Interface Editor February 2019 Release (v1.9.5).

This summarizes the enhancements, fixed support cases, and bug fixes introduced in the April 2019 maintenance release (v3.30).

To download this release of Coveo for Salesforce:

Issue number Enhancement
SFINT-2170 The Interface Editor is now displayed in Free with the FullSearch component.
Issue number Case Maintenance case
SFINT-2135 00050299 Ensured that, while in debug mode, an error isn’t thrown when navigating from a case to the case list.
SFINT-2207 00049529 Fixed an issue where the Standalone Searchbox was injecting the wrong query and various Standalone Searchbox improvements.
SFINT-2221 00050299 Ensured that, in some very rare occasions, a component isn’t destroyed before the afterRender callback.
Issue number Bug fix
SFINT-2100 [Lightning Insight Panel] CaseId, CaseNumber and CaseSubject are now sent as custom data in the usage analytics for all event categories.
SFINT-2153 Ensured that the Interface Editor URL is case sensitive.
SFINT-2159 Ensured the CoveoResultsPerPage component works in an Experience Cloud site.
SFINT-2176 [Lightning community] Ensured the search bar after a query is unfocused.
SFINT-2201 Added a default value to editorUrl.
SFINT-2203 Removed an empty space in the usage analytics context_LiveAgent_AllVisitorMessages element.

March 2019 Release: v3.29

This release includes the JavaScript Search Framework October 2018 maintenance release (v2.4710.19) and the JavaScript Interface Editor January 2019 Release (v1.8.11).

This summarizes the enhancements, fixed support cases, and bug fixes introduced in the March 2019 Release (v3.29).

To download this release of Coveo for Salesforce:

Major Features

Free to Pro One-Click Upgrade General Availability

The Free to Pro One-Click Upgrade, which was introduced as a pilot feature in the August 2018 Release (v3.16) is now generally available (see Switching From a Coveo for Salesforce Free to a Pro Trial With One-Click Upgrade).

CaseDeflection Component General Availability

The CaseDeflection Lightning component, which was introduced as a pilot feature in the May 2018 Release (v3.10) is now generally available (see Integrate a Coveo Case Deflection component in an Experience Cloud site).

Minor Changes

Issue number Enhancement
SFINT-2027 [Lightning Interface Editor] Added length and height options for SearchInterface component.
SFINT-2113 Remove feature flags on Free to Pro One-Click Upgrade and CaseDeflection component
SFINT-2129 [Lightning Interface Editor] Added support for importing custom CSS and JavaScript.
Issue number Case Maintenance case
SFINT-2044 00048223 [Lightning CaseCreation] Fixed recurring Value provided is invalid for action parameter 'useDefaultRule' of type 'String' error.
SFINT-2104 00048711 [Lightning StandaloneSearchbox] Fixed infinite loop issue when clearing query.
Issue number Bug fix
SFINT-2079 [Lightning Insight Panel Interface Editor] Fixed missing string when configuring ResultActions components.
SFINT-2082 [Lightning Interface Editor] Removed superfluous standalone search box Enable query syntax option.
SFINT-2102 [Lightning CaseCreation] Fixed issue where creating case from component in published community would fail.
SFINT-2106 [CommunitySearch] Fixed recurring Uncaught (in promise) error.
SFINT-2107 [CommunitySearchbox] Fixed recurring A search was triggered, but no analytics event was sent warning.
SFINT-2116 [CommunitySearchbox] Fixed issue where handlers couldn’t be bound on JavaScript Search Framework query events.
SFINT-2119 [SearchUI] Fixed issue where method arguments were not applied correctly.
SFINT-2124 / SFINT-2166 [CommunitySearchbox] Fixed issue that caused duplicate search events to be pushed.
SFINT-2128 [CommunitySearch] Fixed issue where Chatter thumbnail wouldn’t appear in Coveo for Salesforce Free Edition.
SFINT-2149 [ResultActions components] Fixed styling issue when using ResultActions components outside of a ResultActionsMenu.
SFINT-2164 [Lightning StandaloneSearchbox] Fixed issue where merging query external state failed when facet values were selected.

February 2019 maintenance release: v3.28

This release includes the JavaScript Search Framework October 2018 maintenance release (v2.4710.19) and the JavaScript Interface Editor January 2019 maintenance release (v1.8.8).

This summarizes the bug fix introduced in the February 2019 maintenance release (v3.28).

To download this release of Coveo for Salesforce:

Issue number Bug fix
SFINT-2140 Fixed a potential XSS in the Getting Started page.

February 2019 maintenance release: v3.26

This release includes the JavaScript Search Framework October 2018 maintenance release (v2.4710.19) and the JavaScript Interface Editor January 2019 maintenance release (v1.8.8).

This summarizes the bug fixes introduced in the February 2019 maintenance release (v3.26).

To download this release of Coveo for Salesforce:

Issue number Bug fix
SFINT-2080 Ensured the new Quickview component doesn’t return an error when using the Interface Editor.
SFINT-2089 Ensured the first query in Preview in a new tab mode returns results.

If you get an error about the Content Security Policy in your Community, you should follow the steps to fix the bug (see Adding a Coveo Search Component).

February 2019 maintenance release: v3.25

This release includes the JavaScript Search Framework October 2018 maintenance release (v2.4710.19) and the JavaScript Interface Editor January 2019 maintenance release (v1.8.8).

This summarizes the enhancements, fixed support cases, and bug fixes introduced in the February 2019 maintenance release (v3.25).

To download this release of Coveo for Salesforce:

Two new Lightning Locker compliant components are available in Lightning community:

  • Coveo Community Search

  • Coveo Community Searchbox

Issue number Enhancement
SFINT-1341 [Lightning Insight Panel] The console logs only while in debug mode for every related components. Also makes Lightning components load the minified version of the Coveo JavaScript Search Framework.
SFINT-1557 Increase the expiration time of the search tokens to 12 hours.
SFINT-1650 Create a new Lightning Locker compliant Quickview component that can use highlighting.
SFINT-1800 Support the Edit no results page feature for other components than Lightning Locker compliant ones.
SFINT-1991 Support custom tokens with Lightning Locker.
SFINT-2004 [One-Click Upgrade] Support the trial in Communities.
SFINT-2005 [Case Deflection] Add a confirmation for the component deletion.
Issue number Case Maintenance case
SFINT-2061 00048304 [Lightning Insight Panel] Ensured the results appear correctly even when the window is reduced.
Issue number Bug fix
SFINT-1888 [Lightning Insight Panel] Ensured the responsive mode works with 4K monitor.
SFINT-1959 [Case Deflection] Ensured the search page appears after re-rendering the page.
SFINT-1966 Ensured the .CoveoSearchInterface selector is correctly found.
SFINT-1971 [Lightning Insight Panel] Ensured CaseId and Case Number are automatically included in click and custom events.
SFINT-1973 Improved error message displayed when a user without Modify All Data and CoveoAuthorizedAdmin permissions tries to open the Advanced Configuration page.
SFINT-1999 Ensured the Quickview works with Internet Explorer 11.
SFINT-2001 Ensured the Contact Us button opens a new tab.
SFINT-2020 [Lightning Insight Panel] Fixed the error when the Lightning Insight Panel is opened from the Full Search page.

December 2018 maintenance release: v3.24

This release includes the JavaScript Search Framework October 2018 maintenance release (v2.4710.15) and the JavaScript Interface Editor November 2018 Release (v1.7.7).

This summarizes the enhancements, fixed support cases, and bug fixes introduced in the December 2018 maintenance release (v3.24).

To download this release of Coveo for Salesforce:

Issue number Enhancement
SFINT-1839 [SearchUI] Enable Top Level Functions in Lightning Locker.
Issue number Case Maintenance case
SFINT-1978 00047485 [Lightning Insight Panel] Ensure that the error message isn’t displayed when creating a case.
Issue number Bug fix
SFINT-1918 [AttachedResults] Ensured the result action doesn’t disappear when opening a new chat window.
SFINT-1946 [AttachedResults] Ensured that the results attached in a Knowledge Base don’t disappear when adding a new result.
SFINT-1950 [Community] Fixed an issue with rendering when using Coveo in a custom theme layout
SFINT-1955 [Lightning Insight Panel] Ensured the Result Actions are correctly displayed.

November 2018 maintenance release: v3.23

This release includes the JavaScript Search Framework October 2018 Release (v2.4710.8) and the JavaScript Interface Editor August 2018 Release (v1.6.3).

This summarizes the fixed support case and bug fixes introduced in the November 2018 maintenance release (v3.23).

To download this release of Coveo for Salesforce:

Issue number Case Maintenance case
SFINT-1927 00046087 Ensure that the Coveo V1 license doesn’t expire when using the Coveo for Salesforce V3.
Issue number Bug fix
SFINT-1806 Fixed CSS visual issue with the font style.
SFINT-1832 [Lightning Insight Panel] Ensured ResultActions were correctly rendered when quickly switching to the Full Search page.
SFINT-1836 Ensured SendToChat icon isn’t displayed after closing the chat window and refreshing the search page.
SFINT-1843 [Attached Results] Ensured that a result with no title or clickURI can be attached.
SFINT-1844 [Lightning Insight Panel] Ensured the Quickview doesn’t disappear when opening a new chat window.
SFINT-1847 Added an error message when using a new community template that isn’t supported.
SFINT-1848 Added a tooltip for the AttachToCase icon.
SFINT-1871 [Standalone Searchbox] Ensured that, when clicking a query suggest, the associated search results are displayed.
SFINT-1904 Fixed CSS border to the result action when hovering the section.
SFINT-1933 Removed the abort on execute ScheduleRefreshToken.

October 2018 maintenance release: v3.22

This release includes the JavaScript Search Framework August 2018 Release (v2.4609.6) and the JavaScript Interface Editor August 2018 Release (v1.6.3).

This summarizes the fixed support case and bug fixes introduced in the October 2018 maintenance release (v3.22).

To download this release of Coveo for Salesforce:

Issue number Enhancement
SFINT-1822 Make SearchUI component available for extension in Lightning Console
Issue number Case Maintenance case
SFINT-1850 00045045 Ensure that the keywords in the Standalone Searchbox are cleared when switching to another page or tab.
Issue number Bug fix
SFINT-1797 Added the missing tooltips in the Interface Editor for every components.
SFINT-1819 Ensured the new templates in the Classic Insight Panel are visible.
SFINT-1823 Ensured the Case Creation tabs are working in Responsive mode.
SFINT-1828 Aligned the title on the Attached Results page.

September 2018 maintenance release: v3.20

This includes the JavaScript Search Framework August 2018 Release (v2.4609.6) and the JavaScript Interface Editor August 2018 Release (v1.6.3).

This page summarizes the enhancements, fixed support cases, and bug fixes introduced in the September 2018 Maintenance Release of Coveo for Salesforce (3.20).

To download this release of Coveo for Salesforce:

Issue number Enhancement
SFINT-1811 Align the Full Search button and the title to the search box in the Lightning Insight Panel.
SFINT-1771 Standardize the events that are sent when clicking the AttachToCase icon in the Insight Panels.
Issue number Case Maintenance case
SFINT-1841 00045312 Fix the Coveo JavaScript Search Framework, which reloads twice and causes an error in the search interface.
Issue number Bug fix
SFINT-1658 Improved the error message when creating an Enterprise organization with Microsoft Edge.
SFINT-1721 Fixed Result Templates priority in the UI Settings of the Interface Editor.
SFINT-1784 Ensured the redirection to the Search page is done after entering a query in the search box from any page.
SFINT-1785 Resized the facets in the Interface Editor view.
SFINT-1792 Added an error message when the StandaloneSearchboxController.getToken returns null.
SFINT-1814 Ensured the SalesforceResultLink options are correctly displayed in the Interface Editor.
SFINT-1820 Ensured the tab titles are correctly displayed in the Classic Insight Panel.

August 2018 maintenance release: v3.18

Due to a Salesforce issue, there might be a limitation when using facets in Responsive mode with AgentPanel or FullSearch Lightning components.

This release includes the JavaScript Search Framework August 2018 Release (v2.4609.6) and the JavaScript Interface Editor August 2018 Release (v1.6.3).

This summarizes the enhancements, bug fixes, and fixed support cases introduced in the August 2018 Maintenance Release of Coveo for Salesforce (3.18).

To download this release of Coveo for Salesforce:

Issue number Enhancement
SFINT-1591 Improve the Case Deflection design.
SFINT-1678 [AttachToCase] Use SVG icons to match other icons in the ResultActions components.
SFINT-1690 Ensure AttachedResult Lightning Component is only available on Cases.
SFINT-1695 [Lightning Insight Panel] Add a CoveoPager for the Attached Results.
SFINT-1715 Make public remote action Lightning Experience compatible.
SFINT-1733 Add a default heading to the Lightning Insight Panel and Attached Results components.
Issue number Case Fixed support case
SFINT-1718 00044493 [Insight Panel] Ensured dropdown menu shows other tabs than All Content.
SFINT-1722 00044702 Allowed adding many Lightning components in the same page.
SFINT-1728 00044696 Ensured Full Search Visualforce page loads correctly when loaded as a site without receiving 503 Service Unavailable error.
SFINT-1775 00044884 Ensured the Full Search component can be opened from the Lightning Insight Panel.
Issue number Bug fix
SFINT-1235 Ensured Lightning Component Search Interface in Community renders when resizing the browser.
SFINT-1611 Ensured Chatter Thumbnail component appears in the Interface Editor.
SFINT-1625 Aligned facet search icon in communities.
SFINT-1649 Ensured that closing Allow Access page doesn’t return empty Search page and Configuration pages.
SFINT-1657 [Case Creation] Centered the title when the query isn’t returning results.
SFINT-1662 Prevented the closure of another chat conversation when receiving a new chat notification.
SFINT-1719 Modified the Lightning Full Search tab title.
SFINT-1720 [Lightning Insight Panel] Removed Live Agent context values from the Lightning Insight Panel used for a case.
SFINT-1723 [Case Deflection] Replaced spaces by a single underscore in a field name.

August 2018 Release: v3.16

  • As of Coveo for Salesforce 3.16, the customData field name for a Case Deflection component is formatted to lower case, without head and tail, and underscores replace spaces (see Integrate a Coveo Case Deflection component).

  • Due to a difference between Coveo for Salesforce v3.13 and Coveo for Salesforce v3.16, when creating a case with the Create Case Form while using the Case Deflection component, the click event category is replaced with a custom event (see Integrate a Coveo Case Deflection component).

This release includes the JavaScript Search Framework July 2018 maintenance release (v2.4382.16) and the JavaScript Interface Editor July 2018 Release (v1.5.5).

This summarizes the enhancements, bug fixes, and fixed support cases introduced in the August 2018 release of Coveo for Salesforce (3.16).

To download this release of Coveo for Salesforce:

Major Features

Custom Scripts in Lightning

Now, you can also use custom scripts in your Lightning Insight Panel, Attached Results, and Full Search components (see Add JavaScript to the Coveo for Salesforce Lightning components with custom code). This allows you to add your own custom logic inside those components, giving you more freedom as to how they behave and how they’re displayed.

New Result Actions

The new Result Actions components (Send As Email, Post to Feed, Send to Chat) help your agents to quickly share a search result in your emails, posts, or Live Agent sessions (see Use the result actions).

One-Click Upgrade

Pilot Feature

One-Click Upgrade helps your administrators to switch from a Coveo for Salesforce Free edition to a Pro Trial to compare both editions. The widget allows you to easily preview each editions.

To implement and try the One-Click Upgrade widget, see Switching From a Coveo for Salesforce Free to a Pro Trial With One-Click Upgrade.

One-ClickUpgrade

New default templates for Salesforce Objects

The new default search interface templates for Coveo for Salesforce Enterprise and Free editions are now improved and allow you to efficiently use the same Salesforce Objects.

Minor Changes

Issue number Enhancement
SFINT-1314 [HealthCheck] Clarify the message warning when JWT fails.
SFINT-1466 [HealthCheck] Ensure hyperlinks on the Health Check page open in a new tab.
SFINT-1214 Support API level version 36 and over for Coveo V3.
SFINT-1525 [CaseDeflection] Add Subject and Description in customData on click events
Issue number Case Fixed support case
SFINT-1606 00043838 Modify the format of the context record fields to allow more than 2 variables in Lightning
SFINT-1615 00043851 Ensure that the context is sent to the Insight Panel on Case load (Firefox ESR 52.X)
SFINT-1621 00044189 Add a string for the Attempt to de-reference a null object Salesforce error when linking to an organization to ensure that the API Keys display name ID are defined.
SFINT-1638 00044202 Insert a value in the searchHub option to prevent the Action$getToken from failing when trying to use the Standalone Searchbox in an Experience Cloud site.
Issue number Bug fix
SFINT-1483 Fixed the error message display when using an invalid field name for a facet in the Lightning Insight Panel.
SFINT-1377 [CaseDeflection] Resized the width of the default Interface Editor mode.
SFINT-1629 [AgentPanel] Ensured that the facetResponsiveMode works and that the search interface width returns to 0 after refreshing.

May 2018 maintenance release: v3.13

This release includes the JavaScript Search Framework February 2018 maintenance release (v2.3826.13) and the JavaScript Interface Editor May 2018 maintenance release (v1.3.14).

This summarizes the enhancements, bug fixes, and fixed support cases introduced in the May 2018 maintenance release of Coveo for Salesforce (3.13).

To download this release of Coveo for Salesforce:

Issue number Bug fix
SFINT-1444 Ensured the Community CaseCreation works when the bypass option is checked.
SFINT-1480 Fixed the Quick view button misalignment in the Khoros Community default template.

May 2018 Release: v3.10 (Initial Release)

This release includes the JavaScript Search Framework February 2018 maintenance release (v2.3826.13) and the JavaScript Interface Editor March 2018 Release (v1.3.10).

This summarizes the enhancements, bug fixes, and fixed support cases introduced in the May 2018 release of Coveo for Salesforce (3.10).

The May 2018 release of Coveo for Salesforce is the initial release of Coveo for Salesforce V3.

To see an overview of the most important new features of Coveo for Salesforce V3, see What’s New In Coveo for Salesforce V3?.

To download this release of Coveo for Salesforce:

Issue number Enhancement
SFINT-534 Add tooltips in the Interface Editor for Salesforce components.
SFINT-902 Automatically detect whether to activate the auto-inject basic query option.
SFINT-929 Add the Coveo Case Deflection component in Lightning (see Integrate a Coveo Case Deflection component).
SFINT-948 Change the title of the page when choosing an edition of Coveo for Salesforce.
SFINT-979 Automatize the Coveo for Salesforce component reference documentation (see Coveo for Salesforce JavaScript components - API reference).
SFINT-1001 Update the Coveo JavaScript Search Framework version to version 2.
SFINT-1013 Add Coveo in front of the names of the Coveo Lightning components to differentiate them more easily.
SFINT-1036 Add the Page View tracker component (see Adding the Coveo Page View Tracker Component).
SFINT-1083 [Interface Editor] Grey out options that are unavailable when using the Free edition.
SFINT-1100 Display the Lightning Advanced Settings panel on top of the search results when selecting to edit its options.
SFINT-1166 Improve the performance of the User Action dimension.
SFINT-1215 Create the Health Check page so administrators can troubleshoot Coveo for Salesforce Free more easily (see Accessing the Health Check Page).
SFINT-1244 Add the Coveo Lightning Insight Panel Component (see Integrating a Coveo Lightning Insight Panel).
SFINT-1246 Add the Coveo Attached Results component in Lightning (see Integrating a Coveo Lightning Insight Panel).
SFINT-1298 Implement Feature Flags in Coveo for Salesforce (see The feature is not activated for your organization).
Issue number Bug fix
SFINT-1040 Ensured visitId is defined when used in CaseCreation.
SFINT-1079 Ensured sort criteria ignore white spaces when parsing the option.
SFINT-1130
[Insight Panel]Ensured the Query component shows options.
SFINT-1155 Ensured all objects are pluralized when proposing the creation of new tabs.