What Is New In Coveo for Salesforce V3?
This page explains the new features available in Coveo for Salesforce V3.
|Aspect||Coveo for Salesforce V3||Coveo for Salesforce V2|
|Initial release||May 2018||June 2015|
|Development||New features, enhancements, and bug fixes||
Critical bug fixes
On request only
|Package name||Coveo for Salesforce||Coveo for Salesforce V2|
Upgrading from V2 to V3
To know what to look out for when upgrading from V2 to V3, see Upgrading From Coveo for Salesforce V2 to V3.
This feature is not yet available in Coveo for Salesforce V3.
This feature also allows for components to be displayed as they are loaded, changing the loading animation (see July 2017 Release (v2.2900.23)).
New Default Templates
More noticeably, the default result templates have been changed (see November 2017 Release (v2.3477.9)).
New DistanceResources Component
DistanceResources component tries to resolve the user position and stores its value in a generated
@distance field, making it easier to create components based on a user location and compare it to the location of your items (see November 2017 Release (v2.3477.9)).
Other Features and Bug Fixes
New Case Deflection Panel
The new case deflection panel recommends solutions to your users as they are entering a case.
It is more easily customizable and provides more relevance than the legacy Coveo Case Creation component.
To implement it in your organization, see Integrating a Coveo Case Deflection Component.
The Coveo Insight Panel Is Now Available in the Lightning Service Console
The Coveo Insight Panel delivers relevant solutions to your agents in a side panel while they are viewing a case, enabling them to solve their cases more quickly and efficiently.
It is now available as a Lightning component for your Lightning Service console.
To implement it in your organization, see Integrating a Coveo Lightning Insight Panel.
Improve Access to the Interface Editor
In Coveo for Salesforce V3, you can now access the interface editor by selecting the edit button from the menu on the left rather than having to expand a menu at the bottom of the page.
Unavailable Features in Free Are Now Marked as Such in the Interface Editor
The Interface Editor of Coveo for Salesforce V3 now shows you which features are not available directly from the Interface Editor.
Identify and Solve Issues More Quickly When Using the Free Edition With the Health Check Page
For the Coveo for Salesforce Free edition users, the Health Check page is now the one-stop shop to identify and solve issues related to your Coveo for Salesforce implementation.
You will now be able to quickly identify issues with your implementation, and be proposed clear solutions to solve those issues.
For a complete list of all the changes with Coveo for Salesforce V3, see May 2018 Release - v3.10 (Initial Release).