Configuring Coveo for Salesforce

The Coveo for Salesforce configuration page lets you configure Coveo-powered search and actions related to your Coveo for Salesforce organization.


Accessing the configuration page

  1. Make sure you have the right permissions to access the Coveo for Salesforce configuration pages.

  2. From Setup, enter installed packages in the Quick Find box, and then select Installed Packages.

    Lightning experience Salesforce classic

    Under Platform Tools, select Apps > Installed Packages.

    Under Build, select Installed Packages.

  3. In the Installed Packages list, next to the Coveo package, click Configure.

Configuring your Coveo for Salesforce organization

On the Coveo for Salesforce Configuration page, you can:

Using the Advanced Configuration page

Advanced Configuration

Modifying these settings can negatively impact your content privacy.

  • To manage the profile used for your search queries before logging in, select one of the following options:

    • Anonymous Profile: Queries present content based only on the currently logged Salesforce user.

    • QueryingUserProfile: Queries present content available to the user performing the query and to the default querying user profile.


      Prior to the May 2017 release of Coveo for Salesforce (v2.41), the Anonymous Profile and the QueryingUserProfile were reversed, meaning that the description for the Anonymous Profile applied to the QueryingUserProfile and vice versa.

  • To manage the information sent to Coveo Usage Analytics (Coveo UA), select one of the following options:

    • Email address: The email address of the user is hashed before being sent to Coveo UA.

    • Email username: The first part of the email address is hashed, while the second part isn’t.

    • Nothing: The email address is left intact when sent to Coveo UA. This is the default and recommended option.


      Hashing the email address may lead to your users essentially querying only publicly available content.

  • To use the organization endpoints for your search and analytics queries, enable the Organization endpoints setting. Organization endpoints improve separation of concerns, resiliency, and make multi-region and data residency deployments smoother.


    This setting is disabled by default. Make sure the <ORG_ID> (Search) and <ORG_ID> (Analytics) endpoints are registered as CSP Trusted Sites before enabling this option.

  • To set a custom endpoint for your search queries, specify a custom domain name such as for the endpoint, and then click Test to validate the connectivity for your custom endpoint.


    The Organization endpoints setting takes priority over the custom endpoint if both settings are enabled.