Accessing the Health Check Page
Accessing the Health Check Page
Free edition only - Deprecated
Coveo for Salesforce 3 (May 2018)
The Health Check page allows administrators to quickly visualize what are your services status, and their explanation, in your Salesforce Organization and your Coveo for Salesforce integration. Entering a search token automatically runs some tests to know more about the services status in your search page.
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Log in to Salesforce using an administrator account, if not already done.
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Ensure that your Salesforce Organization is linked to a Coveo organization (see Configuring the Coveo for Salesforce Application).
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In Setup, next to your Coveo package, click Configure to access the Coveo for Salesforce Configuration page (Platform Tools > Apps > Installed packages).
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Ensure that you have a search interface in your organization (see Inserting Coveo Components in Salesforce).
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Access your search interface, and open your browser console in the Network tab.
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Perform a search on your page, which you would expect would return your desired results.
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You should see two XHR requests to
platform.cloud.coveo.com
, usually namedv2/
. Select the last one. -
In the Headers section of the request, scroll to the Request Headers section.
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Under Authorization, you should see an authorization token that looks like this:
Bearer ey...
.Copy the full token, which starts with
ey
.
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In Setup, access the Coveo for Salesforce Configuration page again (Platform Tools > Apps > Installed packages).
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Under Related Actions, select Health Check.
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Under Search Token Details, in the Search Token box, paste the full authorization token.
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Click the Run Health Check button.
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Your Health Check page should look like this:
Interpreting the Results
The dots help you to quickly visualize your service status with three different colors, explained in the following table, and are followed by a service status explanation.
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Your tests failed. When your tests fail, you can click the solution link offered in the Help column. |
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Your service test failed because your prerequisite test failed (red dot). |
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Your tests have been successfully processed without any problems. |