Integrate a Coveo Insight Attached Results component

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Developer System Administrator
Available since

This feature was introduced in the October 2025 release of Coveo for Salesforce version 6.6.

The Coveo Insight Attached Results component is a packaged container component that displays the list of Coveo results that have been attached to a case using the Coveo Hosted Insight Panel. By adding this component to a Salesforce record page, you provide service agents with a centralized view of the Coveo results attached to a case, as well as the ability to detach results if necessary.

Example of the Coveo Insight Attached Results component on a Salesforce case record page | Coveo for Salesforce
Tip

The Coveo Insight Attached Results component is compatible with search interfaces that are built with Lightning Web Components (LWCs) such as the Coveo Hosted Insight Panel. If you’ve integrated an Aura-based Coveo Insight Panel Lightning Component into your Salesforce organization, you must use the Coveo Attached Results component instead.

Prerequisites

Add the Insight Attached Results component

  1. In Salesforce, access Lightning Service Console.

  2. Open a case record.

  3. In the upper-right corner of the page, click the Setup icon button (cogwheel icon), and then select Edit Page.

  4. In the Lightning App Builder, drag the Coveo Insight Attached Results component onto the record page to the location of your choosing.

    Animation showing how to add the Coveo Insight Attached Results component to a record page | Coveo
    Important

    The Coveo Insight Attached Results component and the Coveo Hosted Insight Panel component must be present on the same record page to function correctly.

    1. In the upper-right corner, click Save.

    2. In the upper-left corner, click Back to return to the case record.

The Coveo Insight Attached Results component is now available on the record page. You can use it to view the Coveo results that have been attached to a case. You can also detach results directly from the component if necessary.

Known limitations

The Coveo Insight Attached Results component has the following limitations: