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Known Issues
- Sitecore Indexes not Loading
- Inactivity Timeout During Rebuild
- Problem Loading the Ninject Assembly
- Internal Server Error When Querying the REST Service
- Editing the Properties of a Coveo Search MVC Component Freezes the Page Editor in IE11
- Error or Document Not Found Page After Rebuilding the Indexes
- Problem Registering Search Page Events in Sitecore Analytics Database
- High Memory Usage While Rebuilding Indexes
- Root Element of a Crawler for a Coveo Index is Invalid
- HTML Version of Indexed Items Are Showing an Error Page
- NullReferenceException on Tracking.Current When Executing a Request for a Quick View
- Could not Load File or Assembly log4net, Version=1.2.11.0, culture=neutral
- Inserting an Example Search Page Results in No Renderings
- An Index Should Be Configured for Database Web Error Is Preventing the REST Service From Loading
- Cannot insert the value NULL into column ID, table YourSitecoreSite\_Core.dbo.Properties column does not allow nulls. INSERT fails.
- ERROR Error in FileWatcher Internal Buffer Overflow While Installing Coveo for Sitecore
- ERROR Exception while handling event Sitecore.ContentSearch.Events.IndexingFinishedEvent, Index my\_Index was not found
- Failed to Reactivate the Organization Message in Command Center
- Handler CoveoSearchEndpoint has a bad module ManagedPipelineHandler in its module list
- Items in Different Languages Are Not Automatically Indexed or Updated When Language Fallback Is Enabled
- Missing Valid xDB License
- Opening the Experience Explorer Sets the Static Context to 'Master'
- Prebinding Isn't Applied to Elements Within a Searchbox Container
- Publishing Multi-Language Sitecore Items Leads to a Large Amount of Files Being Indexed
- Sitecore 8.2 With WFFM Refuses to Start After Installing Coveo for Sitecore
- Sitecore.ContentSearch.SitecoreItemCrawler.IsAncestorOf(Item item) error
- Solr - Error When Initializing Coveo When Side-by-Side With Solr Is Enabled
- The RouteData must contain an item named 'controller' Error With SXA
- Sitecore SXA Throws Errors When Upgrading From Coveo for Sitecore 4.1 to Coveo for Sitecore 5
- Unexpected Token When Editing Page With SXA Components in Experience Editor
- Select the Associated Content Dialog Not Popping Up in SXA 1.8
- Could Not Find Property skipFirstTimeSetupCheck Error
- Send Analytics to Sitecore Component Not Working in Sitecore 9
- Two Instances of the Same Search Page Component Have Been Added on a Page but Only One is Initialized
- Dynamic Placeholders Not Displaying Allowed Renderings in SXA
- Failed to Configure the Organization Error When Trying to Switch Organization
- SXA Coveo Facet Value Suggestions Rendering Item Overwriting Hive Item at Installation
- Issues When the Core Database Is Disabled on Content Delivery Servers
- Content Database 'master' Not Found on a Content Delivery Server
- Sitecore 9 Content Delivery Instance Crashes at Index Initialization
- Coveo Analytics Events Are Not Logged in Sitecore 9.1 Analytics
- Compilation Error in Diagnostic Page in Sitecore 7.5 and 8.0
- Ajax Error 500 When Using Special Characters in a Query
- Dynamic Facet Range Not Showing When Returning From a No Result Query
- Master Index Old Item Versions Not Getting Deleted in Sitecore 9.1+
- Unhandled Exception After Installing Coveo for Sitecore on Sitecore 8.0 or 8.1 Instance
- The coveoProcessParsedRestResponse Pipeline Is Not Being Executed
- Unhandled Exception in Content Editor Prior to Coveo for Sitecore Activation
- Could Not Find Configuration Node Error on CD
Failed to Configure the Organization Error When Trying to Switch Organization
Symptoms
In the Configuration section of the Command Center, you’re not able to switch to another organization and get the following message:
Failed to configure the organization: Error: Something went wrong. Please contact your administrator.
Also, in your Sitecore logs files, you see the following error message:
29116 09:44:53 INFO Could not retrieve license from Coveo cloud.
Exception: Coveo.Framework.Exceptions.CriticalException
Message: ACCESS_DENIED
Source: Coveo.Framework
at Coveo.Framework.Connection.CriticalExceptionHandler.HandleException(HttpClientException p_Exception, String p_Message)
at Coveo.CloudPlatformClientBase.CloudPlatformClient.HandleInvalidTokenError(HttpClientException p_Exception)
at Coveo.CloudPlatformClientBase.CloudPlatformClient.PerformPlatformCallWithErrorHandling(String p_RequestMethod, String p_RequestUri, String p_RequestContent, Boolean p_SkipAccessDeniedValidation)
at Coveo.CloudPlatformClientBase.CloudPlatformClient.GetLicense(String p_OrganizationId)
at Coveo.CloudPlatformClientBase.CloudPlatformClient.GetFullLicense(String p_OrganizationId)
at Coveo.SearchProvider.Licensing.CloudLicenseRetriever.GetCloudLicense()
Nested Exception
Exception: Coveo.Framework.Utils.Rest.HttpClientException
Message: Failed to obtain resource located at '[COVEO_CLOUD_URL]'.
[BEGIN RESPONSE BODY]{"message":"Invalid access token.","errorCode":"INVALID_TOKEN","requestID":"..."}[END RESPONSE BODY]
Source: Coveo.Framework
at Coveo.Framework.Utils.Rest.HttpClient.HandleResponseException(WebException p_Exception, String p_Url, Int64 p_CallId)
at Coveo.Framework.Utils.Rest.HttpClient.ExecuteRequest(String p_Url, Func`2 p_CreateRequest, Int64 p_CallId)
at Coveo.Framework.Utils.Rest.HttpClient.GetRaw(String p_Url)
at Coveo.Framework.Utils.Rest.HttpClient.Get(String p_Url)
at Coveo.CloudPlatformClientBase.CloudPlatformClient.PerformPlatformGetCall(String p_OperationUri)
at Coveo.CloudPlatformClientBase.CloudPlatformClient.PerformPlatformCall(String p_HttpMethod, String p_OperationUri, String p_RequestContent)
at Coveo.CloudPlatformClientBase.CloudPlatformClient.PerformPlatformCallWithErrorHandling(String p_RequestMethod, String p_RequestUri, String p_RequestContent, Boolean p_SkipAccessDeniedValidation)
Nested Exception
Exception: System.Net.WebException
Message: The remote server returned an error: (401) Unauthorized.
Source: System
at System.Net.HttpWebRequest.GetResponse()
at Coveo.Framework.Utils.Rest.HttpClient.ExecuteRequest(String p_Url, Func`2 p_CreateRequest, Int64 p_CallId)
You can also see the following message if the configured API key can’t be properly decrypted:
An error occurred while decrypting the ApiKey configuration element value. The element value will be used as is assuming it's unencrypted.
Cause
This issue occurs when you have an invalid API key in your configuration that isn’t recognized by Coveo Cloud.
Resolution
You need to regenerate a temporary API key in Coveo Cloud to switch organization.
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Create a new API key (see Activate Coveo for Sitecore - Creating the API keys). You don’t need to create a new
SearchApiKey. -
Set this API key directly in the
Coveo.CloudPlatformClient.Custom.configfile, inside theApiKeynode. -
In the Configuration section of the Command Center, try configuring your organization, as usual.
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Once your organization configured, you can safely delete the API key you created in Coveo Cloud.
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