Getting Help and Support

Here are the available help resources for Coveo for Sitecore Cloud indexes, namely Coveo Cloud.

Online Documentation

Read the online documentation for detailed information about installing, administering, and customizing Coveo for Sitecore.

There is also a section describing the known issues that you could encounter in Coveo for Sitecore, along with the resolution steps.

Finally, release notes are provided for every release of Coveo for Sitecore. This can be quite useful to identify recent enhancements and bug fixes.

Support Tools in Coveo for Sitecore

When troubleshooting issues yourself or with our support team, these tools can be of great help to you:

The Coveo Diagnostic Page is an embedded tool which allows you to monitor the state of the various modules that compose Coveo for Sitecore. When troubleshooting issues, this is often the first thing you need to look at.

The Coveo Administration Console can help you identify issues related to the underlying Coveo index.

Coveo for Sitecore includes tools to manage your license and support plan.

Coveo for Sitecore also embeds links to its various help resources.

Online Community

If the support tools are not of help to you, try Coveo’s questions and answers community: Coveo Q&A Forum. This forum is regularly monitored by our staff.

Coveo Support Team

If you need immediate assistance (bugs or urgent questions) and you have a support plan, the Coveo support team can provide you one-on-one help on the Customer Support Portal.

If you do not have an account yet, you can create one. Then, you can enter your support request, and a support engineer will follow up with you quickly.

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