Coveo for ServiceNow 2024 releases

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This page presents the 2024 Coveo for ServiceNow release notes.

June 2024 release (24.1.3)

Important

As of Coveo for ServiceNow 24.1.3, the authentication property for Coveo widgets changed from searchToken to accessToken. However, if you have a widget that was cloned from a default Coveo widget prior to 24.1.3, the cloned widget will not have the accessToken property. In order for your cloned widget to function properly when upgrading to Coveo for ServiceNow 24.1.3 or later, you must replace the searchToken property with accessToken in the cloned widget record as follows:

  1. In the Now Platform UI of your ServiceNow instance, navigate to Service Portal > Widgets.

  2. Open the widget record that was cloned from a Coveo widget.

  3. In the Link field, for the Coveo.SearchEndpoint.configureCloudV2Endpoint function, replace scope.data.coveo.searchToken with scope.data.coveo.accessToken.

    Coveo Widget Access Token | Coveo for ServiceNow

  4. Click Update to save your changes.

Support for ServiceNow Xanadu

Coveo for ServiceNow supports the ServiceNow Xanadu release.

Show user actions prior to ticket creation in the User Activity Timeline

The Insight Panel User Actions timeline now shows the creation of a ticket, such as an incident or case, as a user activity. Also, the default view of the User Activity Timeline now shows the user actions prior to ticket creation. You can click More Actions to see additional user actions after the ticket was created.

Learn more

Software updates

The following table lists software updates for the June 2024 release (24.1.3).

Issue Description Documentation

SVCINT-2979

Resolved an issue in ServiceNow Service Portal’s Coveo-powered search page whereby facets and queries with special characters, such as & and =, weren’t functioning properly.

N/A