---
title: Coveo for ServiceNow 2024 releases
slug: 'q8ba0598'
canonical_url: https://docs.coveo.com/en/q8ba0598/
collection: coveo-for-servicenow
source_format: adoc
---
# Coveo for ServiceNow 2024 releases

This page presents the release notes for Coveo for ServiceNow updates released in 2024.

## June 2024 release (24.1.3)

> **Important**
>
> As of Coveo for ServiceNow 24.1.3, the authentication property for Coveo widgets changed from `searchToken` to `accessToken`.
> However, if you have a widget that was cloned from a default Coveo widget prior to 24.1.3, the cloned widget will not have the `accessToken` property.
> In order for your cloned widget to function properly when upgrading to Coveo for ServiceNow 24.1.3 or later, you must replace the `searchToken` property with `accessToken` in the cloned widget record as follows:
>
> 1. In the Now Platform UI of your ServiceNow instance, navigate to **Service Portal** > **Widgets**.
>
> 2. Open the widget record that was cloned from a Coveo widget.
>
> 3. In the **Link** field, for the `Coveo.SearchEndpoint.configureCloudV2Endpoint` function, replace `scope.data.coveo.searchToken` with `scope.data.coveo.accessToken`.
>
> ![Coveo Widget Access Token | Coveo for ServiceNow](coveo-for-servicenow/coveo-for-servicenow-access-token.png)
>
> 4. Click **Update** to save your changes.

### Support for ServiceNow Xanadu

Coveo for ServiceNow supports the ServiceNow Xanadu release.

### Show user actions prior to ticket creation in User Activity Timeline

The Insight Panel User Actions timeline now shows the creation of a ticket, such as an incident or case, as a user activity.
Also, the default view of the User Activity Timeline now shows the user actions prior to ticket creation.
You can click **More Actions** to see additional user actions after the ticket was created.

[Learn more](https://docs.coveo.com/en/2113.md#user-actions)

| Issue | Description | Documentation |
|---|---|---|
| SVCINT-2728 | The Insight Panel User Actions timeline now shows the creation of the ticket, such as an incident or case, as a user activity. Also, the default view of the User Activity Timeline now shows the user actions prior to ticket creation. You can click **More Actions** to see additional user actions after the ticket was created. | [User Actions](https://docs.coveo.com/en/2113.md#user-actions) |
| SVCINT-2979 | Resolved an issue in ServiceNow Service Portal's Coveo-powered search page whereby facets and queries with special characters, such as `&` and `=`, weren't functioning properly. | N/A |
| SVCINT-3003 | Support for the ServiceNow Xanadu release. | N/A |