---
title: Ignoring domain information
slug: p1eb8000
canonical_url: https://docs.coveo.com/en/p1eb8000/
collection: coveo-for-servicenow
source_format: adoc
---
# Ignoring domain information
In some cases, a ServiceNow source and its associated security identities may show an error in the [**Activity Browser**](https://platform.cloud.coveo.com/admin/#/orgid/activity/browser/) ([platform-ca](https://platform-ca.cloud.coveo.com/admin/#/orgid/activity/browser/) | [platform-eu](https://platform-eu.cloud.coveo.com/admin/#/orgid/activity/browser/) | [platform-au](https://platform-au.cloud.coveo.com/admin/#/orgid/activity/browser/)) relating to a missing domain table.

This error occurs when the ServiceNow instance is not using domain separation, but a value other than `Global` exists in the `sys_domain` field of a record in ServiceNow.
This can happen, for example, if domain separation was used in the past and is then disabled without setting `Global` as the value for the `sys_domain` field in the records.

To resolve this error, enable the `DisableDomainSeparationPermissions` parameter in both the ServiceNow source and ServiceNow security provider.
> **Leading practice**
>
> * It's good practice to test any changes in a non-production environment first.
> * Before making any changes to the JSON configuration, Coveo recommends that you save a copy of the original configuration to ensure that you can revert your changes if needed.

To enable the `DisableDomainSeparationPermissions` parameter

. On the [**Security Identities**](https://platform.cloud.coveo.com/admin/#/orgid/content/permissions/providers/) ([platform-ca](https://platform-ca.cloud.coveo.com/admin/#/orgid/content/permissions/providers/) | [platform-eu](https://platform-eu.cloud.coveo.com/admin/#/orgid/content/permissions/providers/) | [platform-au](https://platform-au.cloud.coveo.com/admin/#/orgid/content/permissions/providers/)) page, select your ServiceNow security provider, and then click **More** > **Edit JSON** in the Action bar.
. In the JSON configuration panel, add the following parameter to the `Parameters` section of the JSON:

```json
"DisableDomainSeparationPermissions": {
  "sensitive": false,
  "value": "true"
},
```
. Click **Save**.

. On the [**Sources**](https://platform.cloud.coveo.com/admin/#/orgid/content/sources/) ([platform-ca](https://platform-ca.cloud.coveo.com/admin/#/orgid/content/sources/) | [platform-eu](https://platform-eu.cloud.coveo.com/admin/#/orgid/content/sources/) | [platform-au](https://platform-au.cloud.coveo.com/admin/#/orgid/content/sources/)) page, select your ServiceNow source, and then click **More** > **Edit configuration with JSON** in the Action bar.
. In the JSON configuration panel, in the `Parameters` section, set the value of the `DisableDomainSeparationPermissions` parameter to `true` as follows:

```json
"DisableDomainSeparationPermissions": {
  "sensitive": false,
  "value": "true"
},
```
. Click **Save and rebuild source** to apply your changes.