---
title: Coveo for ServiceNow 2023 releases
slug: 'q8ba0599'
canonical_url: https://docs.coveo.com/en/q8ba0599/
collection: coveo-for-servicenow
source_format: adoc
---
# Coveo for ServiceNow 2023 releases

This page presents the release notes for Coveo for ServiceNow updates released in 2023.

## June 2023 release (23.2.2)

### Support for ServiceNow Vancouver

Coveo for ServiceNow supports the ServiceNow Vancouver release.

### Support Coveo organization endpoints in Coveo for ServiceNow

By default, Coveo for ServiceNow now uses your Coveo organization's region-agnostic endpoints, called organization endpoints, for search and usage analytics requests.

[Learn more](https://docs.coveo.com/en/2104.md#organization-endpoints)

### Modify the record creator value for User Actions

A new `getRecordCreator` extension point function allows you to modify the record creator value that's used to fetch the user on which to base the Insight Panel User Actions.

[Learn more](https://docs.coveo.com/en/3227.md#getrecordcreator-function)

### Disable Coveo for ServiceNow's built-in work notes

To avoid multiple work note entries, you can now disable Coveo for ServiceNow's built-in work notes feature when using a ServiceNow business rule for work notes.

[Learn more](https://docs.coveo.com/en/l68a0318.md#disable-coveo-for-servicenows-built-in-work-notes)

| Issue | Description | Documentation |
|---|---|---|
| SVCINT-1887 | Support Coveo organization endpoints in Coveo for ServiceNow. | [Organization endpoints](https://docs.coveo.com/en/2104.md#organization-endpoints) |
| SVCINT-2176 | A new `getRecordCreator` extension point function allows you to modify the record creator value that's used to fetch the user on which to base the Insight Panel User Actions. | [Use extension points to customize your deployment](https://docs.coveo.com/en/3227.md#getrecordcreator-function) |
| SVCINT-2331 | To avoid multiple work note entries, you can now disable Coveo for ServiceNow's built-in work notes feature when using a ServiceNow business rule for work notes. | [Disable Coveo for ServiceNow's built-in work notes](https://docs.coveo.com/en/l68a0318.md#disable-coveo-for-servicenows-built-in-work-notes) |
| SVCINT-2518 | Support for the ServiceNow Vancouver release. | N/A |

## March 2023 release (23.1.3)

### Customize the search token request body

A new `getSearchTokenRequestBody` extension point function allows you to customize the payload when generating a search token from the Coveo Insight Panel search interfaces in ServiceNow.

[Learn more](https://docs.coveo.com/en/3227.md#getsearchtokenrequestbody-function)

### Specify fields that trigger a query for the Insight Panel

When using the Coveo Insight Panel in a CSM workspace or a standard form in ServiceNow, a new `getFieldsToInclude` extension point function allows you to trigger a query to Coveo, and subsequently update the Insight Panel, only when certain fields are edited.
By default, editing the content of any form field triggers a query to Coveo.

[Learn more](https://docs.coveo.com/en/3227.md#getfieldstoinclude-function)

### Support for ServiceNow Utah

Coveo for ServiceNow supports the ServiceNow Utah release.

| Issue | Description | Documentation |
|---|---|---|
| SVCINT-2053 | A new `getSearchTokenRequestBody` extension point function allows you to customize the payload when generating a search token from the Coveo Insight Panel search interfaces in ServiceNow. | [Use extension points to customize your deployment](https://docs.coveo.com/en/3227.md#getsearchtokenrequestbody-function) |
| SVCINT-2127 | When using the Coveo Insight Panel in ServiceNow, a new `getFieldsToInclude` extension point function allows you to trigger a query to Coveo, and subsequently update the Insight Panel, only when certain fields are edited. | [Use extension points to customize your deployment](https://docs.coveo.com/en/3227.md#getfieldstoinclude-function) |

## Bug fixes

The following table lists a bug fix for the March 2023 release (23.1.3).

| Issue | Description |
|---|---|
| SVCINT-2117 | The `getFieldsToIgnore` extension point function is now applied to the ServiceNow CSM workspace interfaces (CSM Configurable Workspace and CSM Agent Workspace). |