Coveo for Salesforce V4 Release Notes

The Coveo for Salesforce V4 Release Notes summarize the new features and enhancements, bug fixes, and fixed maintenance cases introduced in each of the Coveo for Salesforce V4 packages since its initial release in April 2020.

For a summary of information on the main features that have been introduced in recent releases, see Coveo for Salesforce New Features.

September 2021 Release: v4.19 (Minor Release)

This section provides a summary of the fixed maintenance case that was introduced in the September 2021 Release of Coveo for Salesforce (4.19).

This release includes the JavaScript Search Framework August 2021 Release (2.10089.2) and the JavaScript Interface Editor August 2021 Release (1.24.0).

To download this release of Coveo for Salesforce:

Maintenance Cases

Issue number Case Maintenance case
SFINT-4036 00071683 Fixed an issue where adding a parameter in the URL of a community search page was breaking the next search queries.

August 2021 Release: v4.18

This section provides a summary of the new features and enhancements introduced in the August 2021 Release of Coveo for Salesforce (4.18).

This release includes the JavaScript Search Framework August 2021 Release (2.10089.2) and the JavaScript Interface Editor August 2021 Release (1.24.0).

To download this release of Coveo for Salesforce:

New Features and Enhancements

Issue number Description
SFINT-4040 Updated the Coveo VisitorIdAccessor Lightning component so it fetches the visitor ID from the localStorage rather than from a cookie, like the JavaScript Search Framework now does.

August 2021 Release: v4.17

This section provides a summary of the new features and enhancements introduced in the August 2021 Release of Coveo for Salesforce (4.17).

This release includes the JavaScript Search Framework June 2021 2nd Release (2.10087.4) and the JavaScript Interface Editor July 2021 Release (1.23.0).

To download this release of Coveo for Salesforce:

New Features and Enhancements

Issue number Description
SFINT-3840 Added support for the new numberOfResultsand debug query parameters. These parameters apply to the Customer Service API document suggestions functionality.
SFINT-3944 Added support for the new Coveo VisitorIdAccessor Lightning component.

July 2021 Release: v4.16 (Minor Release)

This section provides a summary of the fixed maintenance cases that were introduced in the July 2021 Release of Coveo for Salesforce (4.16).

This release includes the JavaScript Search Framework June 2021 2nd Release (2.10087.4) and the JavaScript Interface Editor July 2021 Release (1.23.0).

To download this release of Coveo for Salesforce:

Maintenance Cases

Issue number Case Maintenance case
SFINT-3915 00068120 Fixed an issue where the Coveo Page View Tracker component was not sending view events for guest user connections.
SFINT-3889 00067542 Fixed an issue where the Coveo Attached Results component was returning all articles instead of only the ones attached to a case on the Full Search page.

May 2021 Release: v4.15 (Minor Release)

This section provides a summary of the fixed maintenance case that was introduced in the May 2021 Release of Coveo for Salesforce (4.15).

This release includes the JavaScript Search Framework April 2021 Release (v2.10085.2) and the JavaScript Interface Editor May 2021 Release (v1.22.0).

To download this release of Coveo for Salesforce:

Maintenance Cases

Issue number Case Maintenance case
SFINT-3872 00067596 Fixed an issue where an exception was generated every time the Coveo Recommendation component was added to a community.

April 2021 Release: v4.14 (Minor Release)

This section provides a summary of the fixed maintenance case that was introduced in the April 2021 Release of Coveo for Salesforce (4.14).

This release includes the JavaScript Search Framework February 2021 Release (v2.10083.5) and the JavaScript Interface Editor March 2021 Release (v1.21.2).

To download this release of Coveo for Salesforce:

Maintenance Cases

Issue number Case Maintenance case
SFINT-3757 00065893 Fixed an issue where folding results were not being displayed in Lightning Communities.

March 2021 Release: v4.13

This section provides a summary of the new features and enhancements, bug fixes, and fixed maintenance cases introduced in the March 2021 Release of Coveo for Salesforce (4.13).

This release includes the JavaScript Search Framework January 2021 Release (v2.10082.9) and the JavaScript Interface Editor January 2021 Release (v1.20.5).

To download this release of Coveo for Salesforce:

New Features and Enhancements

Issue number Description
SFINT-3639, SFINT-3737 Added the new Coveo branding to the Coveo for Salesforce package. Also updated the Coveo logo that’s displayed in the Salesforce App Launcher.
SFINT-3649 [Multi-Region] Added a validation message for the custom endpoint URL format on the Advanced Configuration page. Also added a Test button to enable users to ping the endpoint to ensure connectivity.
SFINT-3665 Added support for the latest coveo.analytics.js package to enable customers to log Case Assist events.

Bug Fixes

Issue number Description
SFINT-3617 Fixed an issue where the Coveo for Salesforce package couldn’t be installed on Trialforce organizations due to a reference to the PermissionsKnowledgeUser field.
SFINT-3664 Fixed an issue where a 404 status code was issued on a view usage analytics event after adding a PageViewTracker Lightning component to a community.

Maintenance Cases

Issue number Case Description
SFINT-3712 00065476 Fixed an issue where the CoveoSalesforceQuickview failed when the useAdvancedQuickview option was set.

December 2020 Release: v4.11

This section provides a summary of the new features and enhancements, bug fixes, and fixed maintenance cases introduced in the December 2020 Release of Coveo for Salesforce (4.11).

This release includes the JavaScript Search Framework October 2020 Release (v2.10081.5) and the JavaScript Interface Editor November 2020 Release (v1.19.3).

To download this release of Coveo for Salesforce:

New Features and Enhancements

Issue number Description
SFINT-3382 Added data residency and multi-region deloyment support to the Coveo for Salesforce package.
SFINT-3521 Added the AugmentedResultList component to render augmented result list information for Salesforce B2B Commerce product pricing and inventory.

Bug Fixes

Issue number Description
SFINT-3452 Fixed an issue where the Full Search tooltip in the Coveo Insight Panel Lightning Component was outdated.
SFINT-3502 Fixed an issue where two links on the Getting Started page pointed to the wrong documentation.
SFINT-3534 Fixed an issue where the searchbox in the Coveo Insight Panel Lightning Component didn’t render to full length.
SFINT-3554 Fixed an issue where the old Full Search button appeared in the redesigned Coveo Insight Panel Lightning Component if the user unchecked the All Content tab option when creating a new search page.
SFINT-3569 Fixed an issue that prevented the installation of the Coveo for Salesforce package with the latest JSUI version (2.10081). As a result, the CoveoJSSearch.Lazy resource is no longer included in the package.
SFINT-3597 Fixed an issue where the result list in the Coveo Insight Panel Lightning Component loaded indefinitely if the user unchecked the All Content tab option when creating a new search page.

Maintenance Cases

Issue number Case Description
SFINT-3458 00063253 Fixed an issue where the Query Correction feature was not working as expected.
SFINT-3489 00062921 Fixed an issue where no search events were sent when the AttachedResults component retrieved attached items.

October 2020 Release: v4.8

This release includes the JavaScript Search Framework September 2020 Release (v2.9856.8) and the JavaScript Interface Editor September 2020 Release (v1.17.8).

This section summarizes the enhancements, fixed maintenance cases, and bug fixes introduced in the October 2020 Release of Coveo for Salesforce (4.8).

To download this release of Coveo for Salesforce:

Issue number Enhancement
SFINT-3324 The CaseAssistApiClient.getCaseClassifications method can now be used to retrieve case classifications in Apex.
Issue number Case Maintenance case
SFINT-3431 00062910 Fixed an issue where facets were not rendering on the Coveo Full Search page.
SFINT-3454 00063247 Fixed an issue where the SearchApiResponse class didn’t return a 200 status code when the call was successful.
Issue number Bug fix
SFINT-3322 Fixed an issue where an agent needed the Knowledge User privilege to be able to attach a result to a case.
SFINT-3370 Fixed an issue where the CreateArticleButton component only supported the default name Knowledge__kav (knowledge article version) for concrete Salesforce object implementations. You can now modify the Knowledge prefix.
SFINT-3372 Fixed an issue where the list of clicked documents wasn’t being logged properly in Coveo Usage Analytics (Coveo UA).
SFINT-3380 Fixed an issue on the Coveo Insight Panel Lightning Component where a “No results found” message was not displayed when the initial query returned no results.
SFINT-3386 Fixed an issue where the AttachedResults tab was not working when it was added to the Coveo Insight Panel Lightning Component.
SFINT-3398 Fixed an issue that prevented the FullSearch component from working in a component that implemented the force:appHostable interface.

August 2020 Release: v4.7

This release includes the JavaScript Search Framework June 2020 Release (v2.9159.6) and the JavaScript Interface Editor June 2020 Release (v1.16.1).

This section summarizes the enhancements, fixed support cases, bug fixes, and known issues introduced in the August 2020 Release of Coveo for Salesforce (4.7).

To download this release of Coveo for Salesforce:

Issue number Enhancement
SFINT-3298 Implemented the getDocumentSuggestions method in Apex to call the Case Assist API.
SFINT-3319 Decreased the border size of the Coveo Insight Panel Lightning Component Searchbox and corrected the border color variation.
SFINT-3320 The bottom corners of the Searchbox drop-down menu on the Coveo Insight Panel Lightning Component are no longer rounded. Now they’re straight.
SFINT-3321 Fixed an overlap issue between the Searchbox and the Filter icon button on the Coveo Insight Panel Lightning Component. This issue occurred when the Filter button was moved next to the other icon buttons.
Issue number Case Maintenance case
SFINT-3346 00062218 Fixed an issue on the Full Search page where part of the Quickview tooltip was cut off.
SFINT-3363 00062433 Fixed an issue where the Coveo Insight Panel Classic Component was taking a long time to load.
SFINT-3351 00062280 Fixed an issue where the Case Context attributes were not always sent to the Coveo Insight Panel Lightning Component.
Issue number Bug fix
SFINT-3361 Fixed an issue where the Filter icon button on the Coveo Insight Panel Lightning Component remained active even though no results were returned by the facetValue.

July 2020 Release: v4.6

This release includes the JavaScript Search Framework June 2020 Release (v2.9159.6) and the JavaScript Interface Editor June 2020 Release (v1.16.1).

This section summarizes the enhancements, fixed support cases, bug fixes, and known issues introduced in the July 2020 Release of Coveo for Salesforce (4.6).

To download this release of Coveo for Salesforce:

Issue number Enhancement
SFINT-3167, SFINT-3219, SFINT-3231 The Full Search, Create Article, and User Actions buttons of the Coveo Insight Panel Lightning Component have been updated. New icon buttons with tooltips are now available.
SFINT-3183 The Coveo Insight Panel Lighting Component and the Coveo for Salesforce Full Search page now leverage the PromotedResultsBadge by default.
SFINT-3189 The UserActions component now displays the date when an action took place.
SFINT-3252 The redesign of the Coveo Insight Panel Lightning Component is now available by default. To take advantage of the new design updates, see Migrating to the New Coveo Insight Panel Lightning Component Experience.
SFINT-3268, SFINT-3269 The tooltip and openInSubtab options of the new Full Search and Create Article icon buttons can now be set using the Coveo for Salesforce Interface Editor.
SFINT-3273 The new Filter icon button displays a toggled effect when it’s activated.
SFINT-3300 The activateTooltip, deactivateTooltip, activateIcon, and deactivateIcon options are now available for the FilterButton and the UserActionsButton.
Issue number Case Maintenance case
SFINT-3276 00061658 Updated jQuery to v3.5.1 to mitigate the security issues present in jQuery v3.4.1. See jquery vulnerabilities.
Issue number Bug fix
SFINT-3214 Fixed an issue where there was a missing space between the authorization type and the credentials in the Authorization header of the AnalyticsApiClient Apex class.

June 2020 Release: v4.4

This release includes the JavaScript Search Framework May 2020 Release (v2.8959.14) and the JavaScript Interface Editor February 2020 Release (v1.14.4).

This section summarizes the enhancements, fixed support cases, bug fixes, and known issues introduced in the June 2020 Release of Coveo for Salesforce (4.4).

To download this release of Coveo for Salesforce:

Issue number Enhancement
SFINT-2678 The UserActions Component can now be added to the Full Search search pages.
SFINT-2761 When clicking an Organization Id on the Configure Search page when configuring Coveo for Salesforce, users are no longer logged in to the Coveo Platform using their Salesforce account. They’re redirected to the Log in to Coveo Cloud authentication page instead.
SFINT-3053 [Classic] The interfaceLoad usage analytics event now handles a new set of metadata.
SFINT-3054 [Lightning] The interfaceLoad usage analytics event now handles a new set of metadata.
SFINT-3115 The new SalesforceAdaptiveResultLink component brings together the benefits of the CoveoResultLink, CoveoConsoleResultLink, and CoveoSalesforceResultLink components.
SFINT-3127 The Getting Started page now displays a warning message when the linked Coveo organization has no sources.
SFINT-3134 The Coveo Insight Panel Lightning Component’s Title field is now empty by default. The component also displays the object type for which it provides insights when no query is performed, and shows a query summary when a query is performed.
SFINT-3138 The Coveo Insight Panel Lightning Component now leverages the PromotedResultsBadge component by default.
SFINT-3144 The ConsoleResultLink component can now be used in a Full Search search page.
SFINT-3166 The default Coveo Insight Panel Lightning Component no longer contains tabs.
Issue number Case Maintenance case
SFINT-3161 00060455 Fixed an issue where the Cases didn’t appear in a search interface in which sub-templates were used.
Issue number Bug fix
SFINT-3119 Fixed an issue on the Getting Started page where some information was not displayed correctly.
SFINT-3120 The Configure Coveo for Salesforce page footer is now identical to the one displayed on the Getting Started page.
SFINT-3141 Fixed an issue where search result titles displayed in the Coveo Case Deflection Lightning Component were smaller in size than the body text.
SFINT-3143 Users can now scroll to the bottom of the page when they’re editing a Community search page.
SFINT-3211 Fixed an issue where the Coveo Attached Results Lightning Component was displaying results that were unrelated to the current case.

April 2020 Release: v4.2 (Initial Release)

This release includes the JavaScript Search Framework March 2020 Release (v2.8521) and the JavaScript Interface Editor February 2020 Release (v1.14.4).

This summarizes the enhancements, fixed support cases, bug fixes, and known issues introduced in the April 2020 Release of Coveo for Salesforce (4.2).

To download this release of Coveo for Salesforce:

Issue number Enhancement
SFINT-2312 [Attached Results] You can now edit the Attached Results with the interface editor.
SFINT-3027 The Coveo for Salesforce Lightning components that are using Salesforce API 39 have been removed from the Coveo for Salesforce package (see Migrating Components from Salesforce API 39 to API 40+).
SFINT-3068 You can now see Sources status on the “Getting Started page”.
Issue number Case Maintenance case
SFINT-3045 00059062 [Coveo Insight Panel Lightning Component] Fixed an issue where the Full Search button was not showing up when there are no facets and no tabs.
Issue number Bug fix
SFINT-3023 [Standalone Searchbox] The Recommendation drop-down menu no longer appears after a user has clicked the “Back” button on his browser.
SFINT-3041 [Attached Results] The component now has a different label depending on the Salesforce object type on which the component is used.
SFINT-3042 Fixed a bug in which multiple result templates had the same script ID.
SFINT-3044 The AdvancedQuickView component now supports custom Endpoint handlers.
SFINT-3050 Users can now create a Coveo organization with the three default Salesforce sources from a Salesforce Simple Demo organization (SDO).
SFINT-3089 [Community Searchbox] The warning message that appears when a Coveo organization doesn’t have a proper setup is now properly aligned.
SFINT-3091 [PageView Tracker] The error message that was displayed when a Salesforce organization isn’t linked to any Coveo organization has been modified to provide users with better troubleshooting information.
SFINT-3094 The “Settings” button is no longer available on a search page that has been deleted.
SFINT-3096 The “Details” and “Replies” buttons that appear in the CardActionBar component are now displayed in white to improve visibility.
SFINT-3118 [Attached Results] The component is now automatically refreshed when a result has been attached or detached from a Full Search component.

Additional Changes in Maintenance Versions

v4.2.1

This section describes the maintenance case that was fixed in the November 2020 Maintenance Release of Coveo for Salesforce (4.2.1).

To download this release of Coveo for Salesforce:

Issue number Case Maintenance case
SFINT-3351 00062280, 00063972 Fixed an issue where the case context attributes (Case_*) were not always sent to the Coveo Insight Panel Lightning Component.
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