V4 release notes

SFINT-4673

Updated the Apex classes, Apex triggers, and Visualforce pages to Salesforce API version 45.0.

SFINT-4834

The Globals Apex class can now be used to set additional content such as user identities in the platform token.

SFINT-3900

Fixed an issue that caused a redirection to the wrong deployment region if a user clicked Create a new Coveo organization or Link to an existing Coveo organization before the selected deployment region had finished loading.

SFINT-4589

Fixed an issue where the CoveoConsoleResultLink component used inside the AttachedResults component couldn’t open Salesforce primary or secondary console tabs.

SFINT-4650

Added the Recommended tag to highlight results recommended by Coveo Machine Learning (ML) in the Quantic Insight Panel component.

SFINT-4744

Added result actions to the Quantic Insight Panel component.

SFINT-4746

Added the Attach to case functionality to the Quantic Insight Panel component.

SFINT-4682

Fixed a feedback issue when attaching an item to a case which caused the operation to remain in a spinning state.

SFINT-4693

Removed the https://api.segment.io, https://cloudplatform.coveo.com, and https://licensemanager.coveo.com remote site settings from the Coveo for Salesforce package. As a result, users will no longer be asked to grant access to these sites when installing the package for the first time. Although these sites can be safely removed when performing an upgrade, removing them isn’t necessary because they’re no longer used.

SFINT-4676

Fixed an issue where the Visualforce CaseCreation component could perform an unnecessary update operation when new cases were created.

SFINT-4678

Removed the redirectURL parameter from the JavaScript CaseCreation component. If this parameter is set, it will have no effect.

SFINT-4487

The Coveo Quantic Insight Panel component was added to the Coveo for Salesforce package but is only meant to be used by select customers taking part in the Coveo Quantic Insight Panel Early Access Program (EAP) at this time.

SFINT-4491

Added the Apex controllers that are required by the Coveo Quantic Insight Panel to request a platform token.

SFINT-4594

Fixed an issue where the default value for the canSeeUserProfileOf field was invalid.

SFINT-4608

Removed the Document Object Model (DOM) on the SearchUI Lightning component to fix a memory leak issue with the Salesforce console.

SFINT-4519

Fixed an issue where an error message was displayed after adding the Coveo Community Search component through the Salesforce Experience Builder.

SFINT-4545

Fixed an issue where clearing the Coveo Community Searchbox didn’t remove all URL content.

SFINT-4035

00071621

Fixed an issue where the Cancel last action link caused unexpected behaviors in the standalone search box.

SFINT-3114

Deleted two non-public Aura components and several non-public static resources to reduce the total size of the static resources installed by the package since they’re no longer used. Although these changes won’t impact new installations or upgrades, the affected components and resources will be displayed in the Metadata Components Removed From Package section of the Package Details window after an upgrade. Note that no components or resources are actually removed from the package until you delete them manually.

SFINT-4251

To fix a potential loading issue, the Coveo Lightning components have been upgraded to a more recent API version.

SFINT-4205

The headings in the Session Summary section of the User Actions component have been renamed to Most Recent Clicked Documents and Most Recent Queries. Various elements of the User Activity Timeline section have also been revamped.

SFINT-4297

The search hub can now be set as an option in the Advanced Server-Side Configuration panel.

SFINT-4298

When a search hub is set in the Advanced Server-Side Configuration panel, this search hub is also used in usage analytics requests.

SFINT-4354

The Excluded Custom Actions option was added to the Coveo Insight Panel Lightning Component to exclude custom actions from the User Activity Timeline.

SFINT-4380

The frame-src directive was added to the *.coveo.com CSP setting in the Coveo for Salesforce package to support the handling of the CoveoSalesforceQuickview component.

SFINT-4389

The User Activity Timeline section of the User Actions component now displays actions close to the current record’s creation date. It also regroups actions into sessions if the period of inactivity between the different actions doesn’t surpass 30 minutes.

SFINT-4328

Fixed an issue where a configuration-related warning message was being displayed to all users instead of being displayed to administrators only.

SFINT-4413

Fixed a display issue with the output of the Most Recent Queries displayed in the Session Summary section of the User Actions component.

SFINT-4248

00073456

Fixed an issue where the standalone search box in an Experience Cloud site wasn’t clearing results properly when users clicked the back button on their browser.

SFINT-4002

The Attach Result custom object now stores the value of the CoveoV2PermanentIdc item field. As of this release, this item field will be used instead of the CoveoV2UriHashc when storing the attach actions performed by an agent. To avoid field access errors, you must set field permissions on the CoveoV2PermanentIdc item field.

SFINT-4155

Removed the preset to index Salesforce content in the Coveo for Salesforce Trial Experience package.

SFINT-4159

The Smart Snippets functionality is now included by default in newly created search pages.

SFINT-4206

The Page View Tracker component now converts all 15-character record IDs to 18 characters.

SFINT-4171

Fixed an issue where the Page View Tracker component wasn’t detecting record IDs containing 15 characters.

SFINT-4023

00069888

Fixed an issue where the Interface Editor wasn’t loading when accessed from the Coveo Community Search component. Fixed another issue where the Interface Editor displayed an error message when users tried to save code changes.

SFINT-4036

00071683

Fixed an issue where adding a parameter in the URL of a community search page was breaking the next search queries.

SFINT-4040

Updated the Coveo VisitorIdAccessor Lightning component so it fetches the visitor ID from the localStorage rather than from a cookie, like the JavaScript Search Framework now does.

SFINT-3840

Added support for the new numberOfResults and debug query parameters. These parameters apply to the Customer Service API document suggestions functionality.

SFINT-3944

Added support for the new Coveo VisitorIdAccessor Lightning component.

SFINT-3915

00068120

Fixed an issue where the Coveo Page View Tracker component wasn’t sending view events for guest user connections.

SFINT-3889

00067542

Fixed an issue where the Coveo Attached Results component was returning all articles instead of only the ones attached to a case on the Full Search page.

SFINT-3872

00067596

Fixed an issue where an exception was generated every time the Coveo Recommendation component was added to a community.

SFINT-3757

00065893

Fixed an issue where folding results weren’t being displayed in Lightning Communities.

SFINT-3639, SFINT-3737

Added the new Coveo branding to the Coveo for Salesforce package. Also updated the Coveo logo that’s displayed in the Salesforce App Launcher.

SFINT-3649

[Multi-Region] Added a validation message for the custom endpoint URL format on the Advanced Configuration page. Also added a Test button to enable users to ping the endpoint to ensure connectivity.

SFINT-3665

Added support for the latest coveo.analytics.js package to enable customers to log Case Assist events.

SFINT-3617

Fixed an issue where the Coveo for Salesforce package couldn’t be installed on Trialforce organizations due to a reference to the PermissionsKnowledgeUser field.

SFINT-3664

Fixed an issue where a 404 status code was issued on a view usage analytics event after adding a PageViewTracker Lightning component to a community.

SFINT-3712

00065476

Fixed an issue where the CoveoSalesforceQuickview failed when the useAdvancedQuickview option was set.

SFINT-3382

Added data residency and multi-region deloyment support to the Coveo for Salesforce package.

SFINT-3521

Added the AugmentedResultList component to render augmented result list information for Salesforce B2B Commerce product pricing and inventory.

SFINT-3452

Fixed an issue where the Full Search tooltip in the Coveo Insight Panel Lightning Component was outdated.

SFINT-3502

Fixed an issue where two links on the Getting Started page pointed to the wrong documentation.

SFINT-3534

Fixed an issue where the searchbox in the Coveo Insight Panel Lightning Component didn’t render to full length.

SFINT-3554

Fixed an issue where the old Full Search button appeared in the redesigned Coveo Insight Panel Lightning Component if the user unchecked the All Content tab option when creating a new search page.

SFINT-3569

Fixed an issue that prevented the installation of the Coveo for Salesforce package with the latest JSUI version (2.10081). As a result, the CoveoJSSearch.Lazy resource is no longer included in the package.

SFINT-3597

Fixed an issue where the result list in the Coveo Insight Panel Lightning Component loaded indefinitely if the user unchecked the All Content tab option when creating a new search page.

SFINT-3458

00063253

Fixed an issue where the Query Correction feature wasn’t working as expected.

SFINT-3489

00062921

Fixed an issue where no search events were sent when the AttachedResults component retrieved attached items.

SFINT-3351

00062280, 00063972

Fixed an issue where the case context attributes (Case_*) weren’t always sent to the Coveo Insight Panel Lightning Component.